apparently you have NO concept of how a business works.
Business is supposed to work to make the customer happy and to put a good part in their hands or their $ back in their hand. Whichever the customer wants.
I understand that this is a
BBK product, but you purchased the product from a 3rd party retailer. "The customer is always right" my A$$. if that were the case then everything would be free.
Customer is right in this case. I got a part that won't fit and should not have passed quality control and shipped out the door. The vendor didn't manufacturer the part, BBK did.
i've worked retail for MANY years so i know where both sides are coming from, but as he said, do you not realize how many H/X pipes BBK makes each DAY, let alone each YEAR? name ONE large company that pumps out as much product as BBK and has 100% no quality issues what-so-ever. freakin impossible, come on man.
Completely not the point of this thread or the issue at hand. No one is looking for anyone to be perfect 100% of the time. What I'm looking for is to be made whole again which BBK is blatantly refusing to do by saying policy is policy we can't cut you the check for the $ we got from you. Cleary then can, but simply CHOOSE not to.
BBK is coming through on their part of the deal, offering you a solution within their warranty policies that YOU should have been aware of BEFORE you purchased their product. if you want a full refund, get in contact with the place you ACTUALLY BOUGHT IT FROM and don't modify something and then expect a full refund after the fact.
Why would I want another one only to run the risk of it not fitting again? Look at the other side of the coin, man. I have every right to request my money back.
You obviously didn't read this whole thread. I 1st called Bryan @ BBK. I told him I didn't call the vendor for a refund b/c I had the AIR tube welded shut and I knew they'd refuse the return. Bryan insisted I call them anyway to return it. So I did call only to be told exactly what I just said. So then it comes down on BBK. Again, for their lack of quality control on this part.
it's not BBK's fault you were dumb and didn't test fit it first,
Is it also not their fault that the pipe doesn't fit? Me test fitting has nothing to do w/it. It doesn't fit regardless.
but the fact is, you bought a product and modified it BEFORE making sure it worked.
I'm waiitng for an explaination on how welding the AIR tube closed has anyting to do w/how it fits.
BBK is being reasonable, in this, YOU are not.
How is asking for my $ being unreasonable? I didn't ask to be compensated for the hours that I spent under the car screwing around w/the pipe trying to make it work.
yeah BBK is a big company and have tons of money, and sure the cost of one H pipe is probably equal to dirt to them, but they got that way by doing business PROPERLY.
So "properly" is making a lot of pipes that don't fit? (see all the threads about their items) and saying we are taking your $ and running? Gotcha!
and apparently they did it right seeing as they're a multi-million dollar company now.
So I guess the price gouging the gas companies are doing is roght since it makes them billions.
if i were the president of BBK, you'd be getting a big SCREW OFF after seeing this little tantrum you're throwing. grow up.
That kind of treatment gets you bankrupt. We see why you don't run a company.