gearheadboy
15 Year Member
They have reps whose job it is to go out and fix these types of problems. Engineers as well. And if they can't fix it, replace the car. Simple.
No car manufacturer will do ANYTHING about this problem. It "usually happens several months apart" really? What the hell can you do to diagnose that? My best guess is that they ran it out of fuel, period. If the problem can not be duplicated........then there is no problem. No manufacturer will randomly replace anything if they cannot duplicate the concern, otherwise every car maker would be broke from replacing random parts on every vehicle on the road for a conern that might happen "several months apart". Your in-laws need a reality check. Or they need to watch the gas gauge more closely. I have seen this "concern or problem" happen more than you can know.The stalling isn't a single time issue, it's now happened 3 times. My in-laws live in a different state so that's not practical. It also usually happens several months apart so that makes it almost impossible for me to drive the car. .
And your guess would be wrong but thank you for your input. Of course, if they get in an accident after I've notified Ford not only of the problem but also a possible inexpensive and private solution, then the surviving family will be anything but broke. If this was a simple maintenance issue, I wouldn't let it go. However, it's an issue where the failure puts the operator in danger when using the device as directed. That has product liability written all over it. Toyota tried to ignore these kinds of problems and not only did people get hurt, it cost them billions of dollars and a huge public relations disaster. The thing is Bullitt, it's not your family that's at risk, it's mine. That's simply not acceptable.
This is Ford's responsibility to resolve this.
It has definitely affected my decisions on buying Fords, both personally and professionally, as well as the rest of our family. It's also generated a significant amount of negative publicity which is apparently the only way to get their attention after my in-laws were out of options. I have also posted this on a Taurus website. The next move is Ford's to determine where I take this to next. However, if I was looking at buying a new Mustang and in my case, I was considering a Transit and another E-150, along with many others in my industry, and I saw these kinds of problems, I would think twice. I've been on this forum for I think 10 years so I figured I would start here first.
As for Ford not finding any issues, that's not my problem. My problem is that my inlaws found a problem and it's not a good one. So, I really don't give a hoot what standard policy or processes are, they don't work in the case. Therefore, new processes need to be developed for this situation and if I have to help that along with a public campaign, I'm pretty well equipped, connected, and motivated to do that. Hopefully it makes Ford a better company but again, it depends on their responses. So far, a little bit of troubleshooting and a lot of telling me what can't be done. What I want is what can be done. This is a waste of everyone's time and the farther it goes along without additional effort on Ford's part, the more motivated I get to resolve it.
Trust me, the trade-in option is already being explored but they were hoping to at least get more than 2 years out of a car that could potentially injure them. If they are forced to trade it in because we can't come to a resolution, somebody is paying for that, financially or publicly.
Have they tried to put a "flight recorder" in your vehicle, rconaway? This may help record the codes the next time it happens. PM me and let me know what they say.Here is the email I got from my in-laws last night. I appreciate your help Cory and your interest in helping but apparently your company doesn't feel the same way. What really ticks me off is that my wife's uncle worked his whole life for Ford and retired from there.