We had a problem with our 2001 F-250 (trans) and 2 different Ford Dealers, thought we were nuts. All the while, our truck was still under warranty....what those 2 different Ford Dealers didnt know was...my Brother is a Mechanic for a different Ford Dealer.
Here is what you guys need to know, if you already dont know...
1. If you think you have a problem under warranty, it will be documented and...if the problem to the consumer proceeds until out of warranty, Ford is supposed to stand behind it.
2. Dealership Mechanics, do not like warranty work at all!!!! They dont make the money they would normally on non-warranty work. Most Mechanics, will push off the warranty work, and tell you there isnt a problem, unless its very glaring.
3. Mechanics, go by "codes"...if your vehicles doesnt show a "code", that is pretty much the end of the diagnosis.
Now to the problem we had...Our P/U wasnt backing down with the O/D off! 2 different mechanics, from 2 differet dealers, hooked it up and told us there were no codes on it.
When you drove the vehicles, you could clearly see, that over 40 miles an hour, the truck just wouldnt back down. They basically told us we were nuts!!!
Now the solution....my brother took it to his work, there tranny specialist, drop the pan, and saw metal shavings in the oil and we got a new tranny from them.
This particular Ford dealer, was very pissed that 2 other dealers pushed it off and didnt fix the problem.
Botom line is...if you know you have a problem, you need to push the issue!!! You most definately have rights as a consumer!