Let me start out by saying that I am the customer service manager of a large retailer. I understand the costs involved in replacing products or repairing them per the warranty. I mean no offense to ANYONE. And I'm not trying to start a flame war. I think it sucks that his brand new $25K car is broken done and out of use. I think he should be compensated for his inconvenience and taken care of properly
I've been following this topic from day one.I have not read every single post, maybe someone has already said this. and I'm sure that I don't know ALL of the details.
I know that all of you would want a new car, but what he bought was a new car with a warranty. the warranty is provided to fix the car in an event such as this. I know that he did nothing to cause it (otherwise it wouldn't even be covered) but he is not entitled to a new car. If you think so, you are only working to raise the price of future cars for yourself and everyone else. If I was in the same position, I too, would want a new car, but I know that I wouldn't be entitled to it.
What if he had had the car for a month, six months or a year? would you still think he deserves a new one? This is a $25K car, not a $100 item. Ford is not yet turning a profit on these cars, and you want them to take a $25K hit for a random phenomenon? They are going to make it right. Hopefully that is by fixing/replacing the motor, not the entire car.
I have to deal with customers with a mentality like this every day, and it's rediculous. I have a customer who bought and A/C for his boat 2 years ago. it has a 3 year warranty. the compressor has gone bad, and he wants and entire new unit with a full 3 year warranty. That is obsurd!! he'll get a repaired/replaced compressor, that is it.
TicketMeRed, I hope you take no offense to this, the important thing is that you are being taken care of, even though it sucks that it's taken this long.