Many of you have asked me to post here again and have asked me questions, through the forum, which I will answer as best I can. We all know what started this thread; an unhappy customer with a carpet problem. I received a message from 12sec67 and he has installed the new carpet and is sending me back the old one. More on that once I get the old carpet back.
Below, I’ve tried to answer and comment on what I’ve read. Remember, any of you are welcome to contact me direct at any time for any reason.
#81 from xxbulletsxx - #1) The carpet kit for the trunk is on the drawing board but there is no date of completion yet. I will look at speeding it up.
#2) I did my first automatic to T-5 conversion back in the mid 1980’s. It has been in the Mustang magazines several times since. I have told the editors of the magazines several times not to be afraid to rerun past articles as most of, if not almost all of, their current readers have not seen them. I will suggest this to them again. Contact me. I can help you with this.
#3) A power window install is planned for Restomod Daze later this year.
#4) The instructions on how to install the Negative Wedge Kit is very detailed and come with the kit. This would make a good article as I could show why this is such a good upgrade for the early Mustang. Maybe later this year in Restomod Daze.
#5) Never cut 1\2 coil at a time off one of our 620 coil springs. 1\8 of a coil is what I recommend, put it back in the car, check the ride height and do it again until you get the front end where you want it. Remember, our 620’s will go into the Mustang without having to use a compressor so they are installer friendly, in that sense.
#87 from thehueypilot - As far as long term testing, we’ve been in business for over 25 years and try to sell the same products over and over again because we don’t have problems with them. When we developed our coil and leaf springs many years ago, there was a period where we did just that. We made adjustments and refined them. We still do that with products today. BTW. Does anybody have problems with their headers on their small block hitting on the shock towers and causing a vibration? If so, we have new fully adjustable motor mounts to solve that problem and I need to send out a couple of sets for our customers to try out. Let me know if you are having this problem.
#89 and #91 from rustang - Fist of all, if we’ve made a mistake in shipping or have a product that is miss-boxed and we can confirm it, we’ll do everything in our power to make sure it doesn’t cost the customer a dine. In fact, all of the major Mustang parts vendors will do this! Your second point, that you live to far away, is an excellent one. On top of the cost of the part, you still have shipping, which converts into cost on the part. If you can buy the same part locally, why not save the money? But you can’t hold it against us, or anyone for that matter, because our location is too far away, can you? I didn’t take it from your post that you did, but I know many people do and just wanted to make the point. As for your third point, in my first post, I said “if price is the only thing you shop for, you’ll never build a good customer relationship with any one company. And in the long run, that can be a lot more beneficial to your pocketbook than saving a few dollars on the parts you buy.” This is true and comes into play when there is a problem that falls outside of the company policy period. We’ve taken parts back, exchanged them and refunded monies on them years after someone has bought them because we have a good relationship with that customer.
#93 from mike35 - Point well taken. Most of the tech articles we do are will also work on all ‘65 to ‘73 Mustangs, unless we say so. A lot of people, especially those new to the hobby, don’t understand this. Contact me if you have any specific needs and let’s talk.
#94 from a.vannoy - It was hard for me to follow your post and I’m not sure I got the true meaning. What kind of company do you own?
#95 from whwright - No, I didn’t get the message. Sorry. Contact me, please.
#98 from hungrymonkey - Are you saying that someone with a welcoming voice didn’t answer and that’s poor customer service? Or did he act like he just didn’t care about your order? Was he insulting? Your post left me confused. Of course if someone is outwardly rude and insensitive it’s a bad mark against the company. But not everybody comes across the phone as warm and fuzzy. A few years ago, I was sick and was confined to bed for several months. One day I called in and a new voice answered the phone. It was our new salesman. In my opinion, he was terrible! His voice was rough and gruff. This went on for several days. So I got David on the phone and told him to get that salesman off the phone. Put him on the walk in counter where we could help him with his delivery. David called me back a few hours later and told me that the salesman was our leading salesman for the past several weeks running and we had received several “atta boys” from customers about him and that I was the only one who had complained! I was astounded. But it was true. He knew how to help the customer get the right parts for their project because he paid attention and listened to what they said. Today, he is still with us and is always in the top two or three in sales each week.
#99 from t-top - It’s a good idea, but we’ve been there and done that. We tried it years ago but different brands of tires, the series of tires, 40, 50 60 or 70, even the size of tires, 14” to 17”, made such a difference that it caused a lot of problems. And as you can imagine, we couldn’t do them all!
#100 from mfp4073 - Again, buying local is usually the best; as long as you’re buying the same product. A ACC carpet set? You’re going to get the same from almost everyone. A pair of leaf springs? There’s a big difference in what people are selling. You have to kind of be the judge.
#106 from 65fsbkhipo - How true, how true, how true. All except for one part. I very rarely watch the forums. It’s not that I don’t enjoy them. It’s simply that I don’t have the time. I see how many post some of you have made and it boggles my mind. I would never have the spare time to make that many post. It also makes it quite clear that you’re a very tight-kit group that are looking out for one another. And that’s the reason I’m writing this today. One of the members contacted us and brought it to my attention that another one of our customers had a problem and I needed to fix it. I’m glad he did. But I can’t watch the forum all the time. Don’t get me wrong. I’ll be glad to respond as long as there is something for me to respond to on this thread. But anyone of you can reach me through Mustangs Plus, at any time, for any thing. And if there’s another problem, please get a hold of me so we can get it solved before feelings get hurt. To think that we don’t care is crazy. Remember, we don’t sell products or build products for any other cars the way most other vendors in our does. 95% of all the business we do is selling parts for the 65 to 73 Mustang. We have to care! Thanks for your understanding.
