Very Disappointed, Diguisted, etc....

S

stevee617

New Member
May 16, 2005
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#1
I bought my 05 GT on 31 Dec 04. Since then....

1. The transmission has leaked at the bell housing (1x for this problem)
2. The dash rattles constantly (3x for this problem)
3. The radio LEDs died (1 x for this problem)
4. The front end makes popping noises severly (3x for this problem)

Now...
1. I am still waiting on front end parts for the popping (2 week wait as of today)
2. The radio got reinstalled and the dealer managed to scratch the face
3. The dealer then managed to screw up the emergency brake handle plastic cover (apparently it was pried apart with a screw driver, why it was taken apart, I HAVE NO IDEA)
4. When I shut the drivers door it rattles.

The new Mustang is by far the biggest piece of $#!+ I have ever owned! This car has been back to the dealer 5 times in the 5 months I have owned it!

When I call Ford, they don't care. They just take my name and move on. The dealer doesn't really care. So, I think I am off to buy a different make of car. I have had it with the new Mustang, Ford and Ford dealers. They don't care about their product or their customers. Which is really sad. If I treated my costumers they way Ford has treated me, I would have no business.

I like the styling of the car, but "Quality is Job 1" was missed for me and I am really disappointed.
 

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#2
Relax, man. It's a new model and there are a few issues that Ford seems to be addressing as they come up. If they didn't care about you or your money, they wouldn't have issued the tsb's.

Sounds like you have a sucky dealer to me. I would take my money elsewhere (to another dealer next time), but I wouldn't blame Ford because some idiot hired by the dealership pried my emergency brake handle cover off and scratched my radio.

I once had an Oldsmobile (In my own defense, I didn't buy it). Trust me, it was a MUCH bigger pile of crap than any of the Fords I've owned.
 
#3
stevee617 said:
If I treated my costumers they way Ford has treated me, I would have no business.
Click to expand...

Maybe part of your problem is in how you're treating the dealer as well? Anyone who goes into the dealership and starts loudly shouting expletives isn't going to get the best of treatment. Not to defend the problems that you're having, but sometimes the way you behave can have a tremendous impact on the service you receive...
 
#4
jfischer said:
Maybe part of your problem is in how you're treating the dealer as well? Anyone who goes into the dealership and starts loudly shouting expletives isn't going to get the best of treatment. Not to defend the problems that you're having, but sometimes the way you behave can have a tremendous impact on the service you receive...
Click to expand...

Excellent point.
 
#5
Very credible. No posts and comes here to tell us all how awful the 2005 is by rattling off a couple of TSB's and claiming they all went wrong with his car. Then topping it off by saying the new Mustang is a peice of $&@( :notnice:

Do you smell that???? :bs:
 
#9
Adrenal said:
Forget the dealer, go to Ford Customer Service and file a complaint. Also, I think if you take a car in three times for the same problem, you can exercise the lemon law.
Click to expand...

Depends on the problem. 3 times for a skipping CD player won't get you a new car. :D

In Colorado at least, the LL applies if the defect "substantially impairs the use and market value of such motor vehicle after a reasonable number of attempts".
 
#11
gp001 said:
Hmmmmmmmmmmmmmm......, nice first post.
Click to expand...

That's what I was thinking. Just about every user who's first post is like this one the user turns out to be a trouble maker. Maybe this guy will turn it around. I'm not holding my breath though.

Why did you delete your post Tyler? Might have been a little pointed but it's on the money :shrug:
 
#12
duner said:
That's what I was thinking. Just about every user who's first post is like this one the user turns out to be a trouble maker. Maybe this guy will turn it around. I'm not holding my breath though.

Why did you delete your post Tyler? Might have been a little pointed but it's on the money :shrug:
Click to expand...


Fixed
 
#13
I am not a first time contibutor to this forum. I posted problems when I got the car back in December. The dealer did fix that, but it's other problems that keep cropping up.
I am not a trouble maker nor do I intend to be one, but other owners out there might read this and keep these in the back of their mind and when their car start this, the can recall, "Oh yeah, I remember someone the forum having this same problem."

Hopefully the dealer will get these issues sorted out and my car may very well run fine. Although, a lack of attention to detail on the dealers part is unaccaptable and there is no reason why I shouls accept a 6 inch scratch running diagonally on the entire face of my radio. Would you?

Same goes for the emercency brake cover. This is all on the dealer.

Put yourself in my spot. There are two Ford dealers where I live, and neither one of them can seem to get it right. What's next, I drive the car 175 miles to the next closest Ford dealer?

Should you have to accept that? I would hope not.
 
#15
You have to understand our stand point on this sort of thing. When we see a guy come into the forums and spouting off publicly known issues with the car and then states that it is a POS on an enthusiast message forum, we have to keep an eye on it. We get folks that come here just to get under our skin and try to start fights.

That being said, I apologize if you truly do have these issues. But your post count is 0 and the first thing you say is that the 2005 is a POS. You could see why we would act the way we did.

I am on board with everyone else. You get what you give. If you came into my shop with a bad attitude and started swearing at my staff, not only would your car not get fixed, you would be escorted off the premisses by the authorities.

Warranty work can be done by any authorized mechanic. It does NOT have to be done at the Ford Dealership.

As a matter of fact, you can get it done at any Lincoln/Mercury dealership too.

Stop rattling their cages. It is already obvious to me that you have crossed a line with them and they are going to be slow to help you and you will now get bad service from them.

Take it to another shop and be nice to them. You might get the work done the right way the first time.
 
#16
Yes, Customer Service is everything and frustration on the part of the car owner can be difficult to manage. At the dealership I have bought 3 Mustang from, I went to the service advisor BEFORE they ever looked at the car and I was very professional and polite. I informed the gentleman that I had NEVER had an acceptable service experience with them in the past. With that said, I advised the gentleman what he could do to make my service experience acceptable; what my expectations of the service call would be and thanked him in advance for his assistance. :nice:

This man ensured he got me a fully paid for rental, he called me after every inspection point - Tranny - Suspension and Fuel Tank to advise me of the status.

NO WORK was completed on the first trip; however, with an initial redesign these inherint issues were already expected by me, so my expectations were not too high. I felt satisfied that I was treated well, the SA went out of his way to code me as a VIP and kept in constant contact.

I took it back 3 weeks later for the fuel tank replacement and strut bushing; however, at that time the Oasis report indicated that Ford Engineering was advising to not attempt any fixes until they resolved the "popping issue" from an engineering standpoint as interim fixes were not working sufficient and would only cause frustration on the part of the vehicle owner.

I am still waiting on the suspension bushing parts.

I am satisfied, happy and feel that Ford is doing what they can to ensure we are happy long-term Stang owners.

POINT - Ensure your expectations are in-line with the reality of the vehicle.

Provide pro-active communication to the service department advisors and technicians of what your expectations are and allow them the opportunity to meet them. If they are too high, they will let you know in advance and you will save yourself some frustration and grief.

NEVER purchase an inital redesign or production model if you do not have the patience to accept the inherint manufacturing and design flaws that come with it.

Jennifer
 
#17
I can understand where he's coming from...

Well its not my first post and I can certainly sympathize with the guy. My Mustang has been back to the shop a hell of alot more times than 5:

Just off the top of my head I can think of :

Brake squeeking (2 times, never fixed)
Front end popping (2 times, finally fixed this last time with the TSB)
Rear End popping (1 time)
Tranmission noises (1 time, new tranny installed makes as much or more noise than the first one)
Heat Venting from the top instead of floor (twice, never fixed)
Radio Issues (twice, finally replaced as per TSB)
Paint Issues (poor quality paint job, oxidation, blemishes)
Missing parts (2 times, tranny plate bolts once, rear trunk fastener once)
Fuel tank replacement (once)

Thats just what I can think of without actually going through the paperwork. Long and short of it in 4 months of ownership it has spent one month at the dealership - all with only 2700 miles on the odometer.

Is this quality? Is this right? Hell no. If it was any other car than this (which I do love very much and will iron all the bugs out of it) I'd agree totally and 100% - it is a POS and needs to go. Any other car I've owned, it would be gone as it has been to the shop more times than the other previous new 6 Fords I've owned combined.

I expressed all of this to the dealership in a reasonably calm manner. The Ford Rep happened to be coming in that day and was informed of the problems and history...they did offer to reimburse me 1 months car payment which I happily accepted.

Earl
 
#18
Earl,

Understood. I just want to make sure that individuals also remember statistics and the probability of getting a bad car. I want to ensure that the Mustang branding is not generalized as a POS. The SN197 is a technological advancement over the SN95.

The problem here is that the demand for this vehicle is higher than their production capabilities. Let's say Ford can produce on their production line in Flat Rock 1,000 cars in a week (hypothetical for simplicity). Now we have dealers and internet purchases requesting 2,000 per week. As a company trying to meet demand in this modern day, what are my options? Not fill demand or cut corners? Well, I am going to cut corners where I deem it "acceptable" to meet demand and worry about the issues later. So, we have 2 bell housing bolts instead of 4 - we have carpet cut too low on the floor board, gaskets and parts that have been rejected by QC being used anyway because to reorder will take two weeks longer and halt production.

I am not saying this is right. I do not agree with it. It is not living by the product branding of "Quality is Job 1". It is the simple and shear fact and reality of what has happened with the demand of the vehicle. Ford isn't making good choices. Given. Are all 05 Stangs POS. NO. I bought mine early in the production runs (November 2004) and am TOTALLY HAPPY even with the issues and very loud brakes.. :)

Unfortunately, Ford will take some heat from this. There will be Stang owners who convert after production issues have frustrated them to no end. But, their bet is that, like myself, we will buy the car, deal with the issues as they are worked out and keep it for a long time. Better than not being able to meet production and losing the initial sale to Chevy, BMW, Nissian or someone else.

I just hope this works out for everyone.

Jennifer
 
#19
Well even if he did swear or whatever at the dealership, that doesn't make them right in treating him the way he says they are
Anyone who works in a business that has to deal with customers first hand knows that you do whatever you can to make the customer happy
Not screw around with them because they upset with you (and rightfully so in this case)

but I wouldn't go as far as to say all 05 mustang are POS's but rather yours happens to have quite a few bugs since a lot of people seem to be fairly trouble free with theirs
hope it all works out for you though
 
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