Topless,
I can agree with that 100%. Customer Service is a large portion of client retention. Unfortunately, quality Customer Servuce just does not occur as often as it should. Ford has tried to readdress this through their Blue Oval Certified Dealership program. I am not real sure it is successful right now. It is difficult to prompt change, and much easier to just start right (like Lexus did).
Quality has to be a philosophy that is actively shought out. Many consider their daily job, just that a job. There is little recognition for a job well done, and many in fact don't care.
It is not like when I was raised, you cared about your job and the quality work you did, whether it was recognized or not. It is something that was found internally. Pride in a Job well done..
I was also raised on a small family farm and hard work was not uncommon. I expect very little, and give 110%. That is part of my core values. Many just don't care....
Sad...
Have a good one...
Jennifer
I can agree with that 100%. Customer Service is a large portion of client retention. Unfortunately, quality Customer Servuce just does not occur as often as it should. Ford has tried to readdress this through their Blue Oval Certified Dealership program. I am not real sure it is successful right now. It is difficult to prompt change, and much easier to just start right (like Lexus did).
Quality has to be a philosophy that is actively shought out. Many consider their daily job, just that a job. There is little recognition for a job well done, and many in fact don't care.
It is not like when I was raised, you cared about your job and the quality work you did, whether it was recognized or not. It is something that was found internally. Pride in a Job well done..
I was also raised on a small family farm and hard work was not uncommon. I expect very little, and give 110%. That is part of my core values. Many just don't care....
Sad...
Have a good one...
Jennifer