You may or may not remember about a month ago my thread about putting on a set of BBK LT's and catted h-pipe. Well....now after a month or less of driving, one of the cats has a nasty sounding rattle coming from the inside.
I called Summit to get it replaced and the rep I talked to was pretty cooperative. He said that I could fill out the return form on the invoice, send the old part to them and then they would send me out a new h-pipe. However, this would leave me with an undrivable car for a couple weeks, and sicne it's my daily driver, that was not acceptable. I explained this to the rep, and he told me that they could send out a new one, and charge me the $350 for it, but then refund me $350 plus whatever UPS shipping cost happens to be when I send them my old one back to them.
I have no doubt that they will send me a new h-pipe in a timely fashion (the rep said it would ship first thing monday), but I am worried that they might try to find some BS excuse to not refund my money (the second $350, that is).
I will keep you guys posted, since many of you probbably order stuff from Summit. This could either turn into a testament to Summit's great customer suervice, or a rant of their horse***** service...we'll see.
I am more dissapointed though in BBK. I thought their products were supposed to be top notch. Welds breaking loose inside a cat/muffler after less than a month is NOT what I would call good quality control.
I called Summit to get it replaced and the rep I talked to was pretty cooperative. He said that I could fill out the return form on the invoice, send the old part to them and then they would send me out a new h-pipe. However, this would leave me with an undrivable car for a couple weeks, and sicne it's my daily driver, that was not acceptable. I explained this to the rep, and he told me that they could send out a new one, and charge me the $350 for it, but then refund me $350 plus whatever UPS shipping cost happens to be when I send them my old one back to them.
I have no doubt that they will send me a new h-pipe in a timely fashion (the rep said it would ship first thing monday), but I am worried that they might try to find some BS excuse to not refund my money (the second $350, that is).
I will keep you guys posted, since many of you probbably order stuff from Summit. This could either turn into a testament to Summit's great customer suervice, or a rant of their horse***** service...we'll see.
I am more dissapointed though in BBK. I thought their products were supposed to be top notch. Welds breaking loose inside a cat/muffler after less than a month is NOT what I would call good quality control.