Big-Foot said:
While I agree in your premise that "they should be getting the same rate" - etc -
My experience comes from having worked as a mechanic (called Techs these days) in the dealerships.. Are you saying that there is no longer a delta between warranty labor rates and shop labor rates? What is your source of information?
Also - We had a delta between flat-rate labor hours between warranty repairs and shop rate.. Many times the warranty repair flat rate was longer than shop rate hours.
Any current Ford Techs online here???
Well, i guess now would be a good time for me to speak up..........
I am currently a Ford Tech. Yes, there ARE DEFINATELY different rates for Warranty/Customer pay. Warranty pay is usually far less than a job typically pays.
About dealerships getting paid for warranty work.........
Ford DOES NOT pay for all warranty work, there are exceptions. In a normal situation, i diagnose a vehicle under warranty, order the parts and fix the vehicle, our dealer get reimbursed, no problem. What of the parts used for the repair? They are held until Ford calls for them, which they don't always do. Let's say you procharge/nos your stang, you toast a piston.
Your dealer puts in a new motor, has to send the old one back to Ford, HAS TO, otherwise, the dealer eats the parts and possibly the labor.
Ford analyzes the engine, finds a burnt piston, determines it's from aftermarket parts, sends it back to the dealer, along with the bill. The dealer now owns a perfectly useless motor along with having to pay the tech out of their pocket.
What a dealer will/will not accept depends on what the dealer is willing to take a chance on.