If you paid by CC, then you have to wait 15 days. After that, they will dispute the charges for you. Basically, they have to provide proof of shipment, such as a tracking number. No proof of sending it out, they have no case. You get reimbursed!
This not only goes for products, but services rendered. Such as shipping. On the post earlier about someone dealing from their home, offering good prices.
This outfit actually produced a tracking number, for 2nd Day Air, leaving on a Monday. Well, knowing where I'm shipping it to is remote = extra day for services, no matter what! I check tracking on Thurs. Well, they only drop it off on thurs. It won't get where it's going till next Mon, because of the weekend.
Basically I refused shipment. He wanted to just charge ground charges. I go, people pay for next day air becasue they need it ASAP! Cost is not an issue. You missed the deadline. You even produced a tracking number saying I would get it by thurs. Anyway, it got back to him in two days!!! I stopped it at the destination depot.
If I would have received it and then disputed the charges, I would of had a HARD time, this guy was a jerk!! He DID NOT provide the services he had promised. He got it back, now he actually has inventory!