I ordered pair of racing seats from HYPERFORMANCE.COM 1-29-09 and 3 weeks later they shipped me the wrong seats, they were black instead of gray so I called them than they told me to refuse the order and have them sent back so i did but i kept the receipt, Well i've been waiting since than and its already a new month march and still no seats, I've emailed them and called no answer, than I got curious and looked them up online for peoples complaints, read this guys
THIS IS WHAT I WROTE THEM INCLUDING THE COMPLAINTS I FOUND * one guy got done just like me sent wrong seats and they tried to substitute the seats out by saying their better quality what a rip off, I hope I get my refund back in full or their getting sued,,,,,,,, read this
Im considering a lawsuit after reading on the internet about your website, I've got more than 20 post's linking to problems with you guys on racing seats and 2 people got done the sameway you did me by shipping them the wrong seats and trying to substitute them out, I want my money back immediately or you got a lawsuit on your hands I've already spoke to my lawyer and I've waited over a month for my seats this is rediculous so I kept the receipt from the wrong seats shipped for proof so without any problems or hassle I expect full refund for the seats, i'll take my business elsewhere, thank you
Submitted: 12/31/2008 1:11:55 PM
Ripoff Report Verified Safe
Ordered a set of race seats for my mustang, what a mistake. One, the seats I ordered off the website were not the seats delivered, two when contacted they gave me some run around about that the seats I ordered were inferior in quality (if they were the site did not contact me to notify of this), three the 'upgraded seats' are not the right color and four when I asked about return policy since theese were not the seats I ordered they were very reluctant to process and wanted to charge a 30% return fee when they did not send the right seats in the first place. The capper was that after 30 minutes of haggling the woman I was speaking to suggested that since they gave me an upgrade I should sell them on ebay and get my money that way and then order more seats from them! Wow these guys need to be avoided at all costs!
Shophyperformance.com
A note to anyone who buys car stuff online: DO NOT PURCHASE FROM SHOPHYPERFORMANCE.COM. I ordered a pair of seats from them due to recommendation from a friend - the purchase date was March 16. I told them I absolutely had to have them before May 17, which one would think was no great feat - they are located in Baldwin Park, California. Their customer service is abominable, they don't answer the phone, they rarely answer emails. They told me the seats would arrive at my home in 10-14 business days. Four weeks later (April 15), I finally got one of them to reply to me:
Quote:
You will have the products this comming week confirmed by our warehouses , we appreciate your understanding, thanks.
Three days later, I asked for a tracking number; they told me to allow 5-7 days for delivery. April 27, I sent them another email asking them essentially where the hell are my seats. This was all done by email due to no customer service rep answering their phone. They replied to me a few days later telling me the seats had been back-ordered the entire time, and that they would ship out the following day. Still no tracking number. I sent them numerous emails, and was assured that the seats' arrival was eminent, even to May 14, they told me the seats would be here within 5 working days. It was only this morning that they shipped the damned seats out, and provided me with a tracking number after much badgering.
In conclusion: terrible customer service, horrible communication, and rude representatives. I highly recommend avoiding shophyperformance.com. Like the plague.
Beware of "ShopHyperformance"
--------------------------------------------------------------------------------
Just a word of warning to club members re the internet store "ShopHyperformance" or "Hyperformance". To Illustrate, here's a summary of my experience with this retailer. In September 2007 I ordered 2 racing seats from their site (which showed as being in stock). After a month without any response (even though my credit card was billed for the seats), I followed up by phone and was told the seats I ordered were out of stock but should be available shortly. More time passed and I again followed up only to be told the seats were still not in stock at which time I was offered a free upgrade to simulated leather seats. I declined the offer as I was looking for grey seats, not black. I suggested other seat models from their catalogue, all of which were "back ordered". Several more calls and I was told they had found grey seats for me and the seats were shipped to me express as compensation for the time delay. However, when the seats arrived they were black,not grey and badly damaged due to inaddequate packaging. I refused the shipment. Again I was told I would have to wait until the damaged seats were received back at their warehouse before anything could be done. That took another 2 weeks at which time I asked for a refund. Several more months passed with a phone call to them daily. I was told for reasons unknown they were unable to process a credit to my card and I was asked to have my bank call their bank to help them process the credit. My bank refused to do this so I asked for a cheque instead only to be told issuing a cheque to me was not possible within thier internal processes. Almost a year after the initial order was placed they claim a cheque was sent by courier but not picked up by me and subsequently returned, however I received no notice from the courier company of attempted delivery and for reasons unknown they claimed they would have to issue a new cheque. They again claimed to have sent the new cheque to me only to have it returned. Seems they sent it to the wrong address????. After 4 more months and a phone call from me daily, and an offer to purhase a Magnaflow cat-back with the money they owed me (which they could not provide as they don't carry Magnaflow even though they advertise they do) they finally sent me a cheque but deducted almost $200 from the amount owed to me for shipping costs for the seats which were sent even though they were black not grey as promised and badly damaged. So 16 months after I placed my initial order, I have no product and I'm out $200. Seems there are a number of complaints against this retailer via the Better Business Bureau, however they are not a member of the BBB so the complaints are unresolved. So watch out for this retailer if you're looking for performance parts, investigation shows their main business is handbags and jewellery, not automotive performance parts, they don't really sell everything they advertise and they seem to rely on the "bait and substitite other product approach" to sell what little they do have, all of which comes from offshore.
THIS IS WHAT I WROTE THEM INCLUDING THE COMPLAINTS I FOUND * one guy got done just like me sent wrong seats and they tried to substitute the seats out by saying their better quality what a rip off, I hope I get my refund back in full or their getting sued,,,,,,,, read this
Im considering a lawsuit after reading on the internet about your website, I've got more than 20 post's linking to problems with you guys on racing seats and 2 people got done the sameway you did me by shipping them the wrong seats and trying to substitute them out, I want my money back immediately or you got a lawsuit on your hands I've already spoke to my lawyer and I've waited over a month for my seats this is rediculous so I kept the receipt from the wrong seats shipped for proof so without any problems or hassle I expect full refund for the seats, i'll take my business elsewhere, thank you
Submitted: 12/31/2008 1:11:55 PM
Ripoff Report Verified Safe
Ordered a set of race seats for my mustang, what a mistake. One, the seats I ordered off the website were not the seats delivered, two when contacted they gave me some run around about that the seats I ordered were inferior in quality (if they were the site did not contact me to notify of this), three the 'upgraded seats' are not the right color and four when I asked about return policy since theese were not the seats I ordered they were very reluctant to process and wanted to charge a 30% return fee when they did not send the right seats in the first place. The capper was that after 30 minutes of haggling the woman I was speaking to suggested that since they gave me an upgrade I should sell them on ebay and get my money that way and then order more seats from them! Wow these guys need to be avoided at all costs!
Shophyperformance.com
A note to anyone who buys car stuff online: DO NOT PURCHASE FROM SHOPHYPERFORMANCE.COM. I ordered a pair of seats from them due to recommendation from a friend - the purchase date was March 16. I told them I absolutely had to have them before May 17, which one would think was no great feat - they are located in Baldwin Park, California. Their customer service is abominable, they don't answer the phone, they rarely answer emails. They told me the seats would arrive at my home in 10-14 business days. Four weeks later (April 15), I finally got one of them to reply to me:
Quote:
You will have the products this comming week confirmed by our warehouses , we appreciate your understanding, thanks.
Three days later, I asked for a tracking number; they told me to allow 5-7 days for delivery. April 27, I sent them another email asking them essentially where the hell are my seats. This was all done by email due to no customer service rep answering their phone. They replied to me a few days later telling me the seats had been back-ordered the entire time, and that they would ship out the following day. Still no tracking number. I sent them numerous emails, and was assured that the seats' arrival was eminent, even to May 14, they told me the seats would be here within 5 working days. It was only this morning that they shipped the damned seats out, and provided me with a tracking number after much badgering.
In conclusion: terrible customer service, horrible communication, and rude representatives. I highly recommend avoiding shophyperformance.com. Like the plague.
Beware of "ShopHyperformance"
--------------------------------------------------------------------------------
Just a word of warning to club members re the internet store "ShopHyperformance" or "Hyperformance". To Illustrate, here's a summary of my experience with this retailer. In September 2007 I ordered 2 racing seats from their site (which showed as being in stock). After a month without any response (even though my credit card was billed for the seats), I followed up by phone and was told the seats I ordered were out of stock but should be available shortly. More time passed and I again followed up only to be told the seats were still not in stock at which time I was offered a free upgrade to simulated leather seats. I declined the offer as I was looking for grey seats, not black. I suggested other seat models from their catalogue, all of which were "back ordered". Several more calls and I was told they had found grey seats for me and the seats were shipped to me express as compensation for the time delay. However, when the seats arrived they were black,not grey and badly damaged due to inaddequate packaging. I refused the shipment. Again I was told I would have to wait until the damaged seats were received back at their warehouse before anything could be done. That took another 2 weeks at which time I asked for a refund. Several more months passed with a phone call to them daily. I was told for reasons unknown they were unable to process a credit to my card and I was asked to have my bank call their bank to help them process the credit. My bank refused to do this so I asked for a cheque instead only to be told issuing a cheque to me was not possible within thier internal processes. Almost a year after the initial order was placed they claim a cheque was sent by courier but not picked up by me and subsequently returned, however I received no notice from the courier company of attempted delivery and for reasons unknown they claimed they would have to issue a new cheque. They again claimed to have sent the new cheque to me only to have it returned. Seems they sent it to the wrong address????. After 4 more months and a phone call from me daily, and an offer to purhase a Magnaflow cat-back with the money they owed me (which they could not provide as they don't carry Magnaflow even though they advertise they do) they finally sent me a cheque but deducted almost $200 from the amount owed to me for shipping costs for the seats which were sent even though they were black not grey as promised and badly damaged. So 16 months after I placed my initial order, I have no product and I'm out $200. Seems there are a number of complaints against this retailer via the Better Business Bureau, however they are not a member of the BBB so the complaints are unresolved. So watch out for this retailer if you're looking for performance parts, investigation shows their main business is handbags and jewellery, not automotive performance parts, they don't really sell everything they advertise and they seem to rely on the "bait and substitite other product approach" to sell what little they do have, all of which comes from offshore.
opcorn:
