Greenway Ford service drove my car over 200 miles!

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DarkFireGT
The service log should hold up if it says 5700. If he has a paper that says 5700, That dealer owes him some money or compensation. What GM or Service manager, after seeing the paper would say something different. That leads me to believe that the paper doesn't exist or the managers are just stupid.
If he actually has a piece of paper (service log) that says 5700, he should not settle for what a car rental would be. My cost to let you drive my car is $100. a mile. You don't go into a rental place and tell them what you will pay. The dealership should not be able to tell what they will give for compensation. Especially after they drove the car for 200 miles.

Stryfe8822 Said:
"I explain what happens to the second manager the first manager comes back with a piece of paper saying when it was serviced it had over 5900 miles on it

Stryfe8822 said he seen 5700 on the service log?
"I check the service log book that the dealership signed when they serviced the car, it was signed at 5715 miles"

Now don't you think that if the service log said 5715 and someone signed next to that figure that it would still be there? What Manager would look at that and decide that it wasn't real? and what piece of paper did the first manager have that said 5900 miles?

People say and do things all the time that are not true and they have a convincing argument to so someone that wants to believe. I really don't care if the log said 5700 or if the manager had a piece of paper that said 5900. Those thing raise a red flag with me.
 
I seem to remember reading a similar story here (I think it was this forum) where some guy left his car at the dealership over night, and ended up getting a call from the cops (I think) because they busted one of the service techs doing like 100 mph at 2am. I don't know what the outcome was in that case, but I wouldn't have settled for anything less than an extended warranty, a new clutch, new tires, and a new set of brakes.
In your case, I don't know... I'd talk to the managers again and if they are unresponsive, let them know you plan to go to the local media. How do you know how badly they beat on your car? Did they burn up the clutch unnecessarily? How much rubber did they burn off the back tires?
I hate when people try to get something for nothing, but 200+ miles is a lot of driving, and the dealership is definitely in the wrong. What makes it worse is them trying to brush it under the rug. If they are willing to talk, let them know you are worried about how the car might have been abused, and see if they'll give you an extended warranty. You are in the right, and they are in the wrong. Stand your ground.
 
Do you have an investigative reporter doing local crackdowns on one of your local stations? We've got one that's pretty good out here, and you can give them something big or small, and as long as it's something stupid, he'll go in with cameras and make the people look like morons. You're right, 5715, 5952, whatever it is, the fact is, it's an oil change and rotation. Oil change places just have somebody sitting in a pit who drops the plug, adds oil, lets it run a second, and sends you on your way. Tire rotation is just a quick balance and rotation, followed by a quick drive around the block, half mile at most.

If they put 237 miles on, something really stupid happened. If they forged paperwork to say it's 5900 miles, even then, that's still 52 miles. If things were slow, we might take it two miles, not fifty two.

You've got a case here though, call and complain to Ford and the Regional Ford affiliates. The BBB is worthless in that people just like to complain to them, and if they have registered with the BBB it goes on their record, if they aren't BBB members, then it pretty much goes nowhere.

edit: Maybe see if your state has a Dept of Consumer Affairs, or Labor board.
 
For those confused on your rights under a vehicle warranty reference having work done or parts replaced by other then the dealer

Try looking up Magnuson-Moss Warranty Act You may find it very interesting.
Keeping in mind a warranty is only as good as the servicing dealer..
A set of gears installed does not affect a water pump warranty, Having the oil changed at your favorite speed shop does not affect the warranty on the alternator, or tail lights or…ect you get the idea. Same with oil changes, while some of the burden of proof switches to you if you have an engine related failure and your oil changes at a non dealer.. so long as you can show the oil and filter were changed in accordance to the service schedule.. you’re as covered as can be.
To the OP.. service departments ask techs or other trusted people to drive customers cars all the time as part of diagnosis,, but always (if done ethically) with the customers prior permission. And while a quick QAQC by the tech (oil change and tires? That’s a lube monkey job, lowest of the pecking order in a shop) we are talking around the block, up on the freeway, back down and into the shop.. No vibrations, no leaks.. Job done. 200 miles?? If that was not an ODO reading error… something very wrong happened.
 
Well I have an update on my car bein driven over 200 miles. I have sent all the documentation to the BBB with the car signed in at 5715 miles and the car haveing 5952 miles. I got a email from ford that was just a generic apology here it is

Thank you for contacting the Ford Motor Company Customer Relationship Center regarding the experience you had with Greenway Ford.

We understand how frustrating this experience has been for you and we apologize on behalf of the dealership. We have documented your experience.

Thank you for providing Ford Motor Company with your comments; your opinions are valuable to us.

Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing-impaired callers with access to a TDD may contact 1-800-232-5952. Please provide your reference number -

Sincerely,
Christie
Customer Relationship Center
Ford Motor Company

Sorry I took out the reference number for my own privacy. Well anyways I contacted the number to see what was going to be done about it. The lady over the phone said that it is being handled internally and that they can not disclose anything to me. I responded this is bull@#$% so someone drives my car over 200 miles and nothing gets done about it. She just got quite. After a moment of silence she asked if there was anything else she could help me with. I told her I have contacted the BBB about the problem and hopefully they can get some type of results out of it. She just got quite again. So i said goodbye and hung up. Am I really going to have to go to the news about this or is there something else I can do?
 
Again, a warranty is only as good as the servicing dealership.
Same goes for the customer service you receive.
Some shops, your situation would result in the offer of compensation that would both pacify you and be livable to the dealership. Some shops it’ll be that and a firing of the involved employee.

And then some shops will deny, deny, deny. At that point, BBB makes no difference, as the shop has shown it does not care what others THINK about them. So you can walk away, or you can find a lawyer to confirm you have a case, ask them to write a letter to the owners of the dealership. Often that will assist the party in deciding to help vs wait out the complainant.
My wife is a Master (senior) servicer advisor, Has work for small shops, Ford and now (yuck) Chevy. I’ve seen all three scenarios above play out.. It just depends on the attitude of the shop.
A suggestion.. no one you speak to on a phone at any help line or whatever has the authority to do anything or not do something.. So be nice, you have nothing to gain from doing otherwise and everything to lose. You fight is not with them.

Quite, informed, persistent, organized customers scare management types.. Shady and honest ones. At every discussion, give them an out, let them know what reasonable assistance you would accept to finish this off. If you give them an out, often they will take it, as easier then fighting. If you put their back up against a wall, where they feel no matter what they did (within reason) would satisfy you as a customer.. Then why should they capitulate.
Get loud, threatening, and abusive or appear disorganized .and you will get no place quick. They know the first type of mad customer will be taken more seriously than the second, they are more likely to follow through with the plan.
 
I would definitely go to the news about it. That's the best way that you're going to get something done about it. Either that, or getting in touch with the regional manager for Ford. Get it in the news, put the squeeze on them. You've got the evidence.
 
Make a big sign that says, This dealer serviced my car and put 230 miles on it(or what ever) Take your car to that dealer park in front of the dealers sign and take a picture of your sign in front of your car in front of the dealers sign, send the picture to your local rags investigative reporter. and wait.
BBB have little to no effect on dealerships. There is a dealer in Houston , (Planet Ford) that has been reported to the BBB so many times. They don't care and the BBB has no power to do anything. It's not like your reporting to the BBB about a flower shop, this is a car sales business. Car sales people are by nature low life. Otherwise they wouldn't be able to sleep at night for making $5,000. profit on a POS 4 door something or other.
 
Getting a lawyer sounds expensive. I mean its like $250 dollars just to meet with them to see if you have a case. And if I have a case it sounds like it is just going to be a morale victory more than anything and I will have to pay for a lawyer. That does not sound like a winning situation.

I have emailed my story to a couple of local news agencies maybe one of them will pick it up and something will be done about it.
 
What does it take, like a quarter of a mile at the most to drive to the bay, then drive to the lot to have it sit and wait for you. That's seriously F'd up. I again second darkfire's method. See if you can get on the news, then copy it to a DVD and mail it to the owner. I would have blocked the entrance bay and made a big ****ing scene before I was forced to leave. Take to the media and news....they always blow things out of porportion anyway, so it's like a bittersweet revenge.

Did the manager speak english? Can he tell the difference between 5900 and the documented 5715? Seriously, I would not have left under those circumstances.
 
Thanks for the info. I don't really have the time to sit out in front of the dealership. But I feel that I have done everything that I could have possible done when it comes to this problem. I want to say thanks to everybody for the help and when I get some new info I will definitly post it.

Thanks everyone.
 
I would come up with something you want that will square things. Ask for free service for two years, a free tune-up, something precise that the dealer can do. He can't take the 200 miles off the car. Maybe then something can be worked out.