iskwezm
10 Year Member
How often does chrome go bad in 30 days? Or a regulator? Or whatever? i too am in sales and would give the same speech, but it does nothing for the quality or the experience already we have seen.
Scott Drake "quality"
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One other forum actually. They know me here and on the other site.
Correct. Stating I was not interested in selling anymore of your product at all. I was not willing to trade a pile of unsatisfactory parts for another.
Kind of correct. You gave me a number, I contacted him and decided not sell it to him. He gets the same price I do. I would loose enough money it wouldn't be worth it. I'd rather sell it to a an end user and help them out and not potentially loose thousands. I've been selling the control arms at 75 ea instead. Selling back would have just been less headache.
And ? This should apply to the wholesaler as well. And why is it Paul said "This is the last one we're sending you" when it was shipped on your company truck, by a company employee. As if I had done anything other than open the box and see if cracked in the same spot every time ? Are you proud of a 30 day warranty ? Like it really means anything ? How many cars are assembled in 30 days or less ? Let's have some common sense here, and make sure the whole warranty is stated. Because you forgot the little asterisk "*". The one that says "Product must be returned undamaged, in resealable condition." Ahhh, the "catch all" clause. Which means when you damage the trim putting it on because it's made too thin, sorry, no warranty. Or you are trimming a piece of metal down to get it to fit, and that's the only way to get it close enough to figure it out, now it can't be resold. If your car is down while doing the interior on the weekends, nothing has a warranty when it back up and running. I see it all time with Chinese turbo kits and their 30 days warranty. By the time they get the car running and it leaks like a stuck pig, sorry, your SOL, buy a new turbo lol. A lot of good a 30 day warranty does huh ? That warranty is for a false warm and fuzzy for the customer. Where in VERY small instances when the part fails soon enough, you actually have recourse. Sorry, but if I offered only 30 days on my stuff I make, I'd be laughed at for a complete JOKE of a warranty. I should have just offered the same warranty on my labor with your parts. 30 sec or 30 feet. Would have been much better off financially. Your (anyone's) warranty is a DIRECT reflection of your own confidence in your product.
More blowing smoke. Like the last time I saw a SD employee on here about fender emblems that aren't even curved to fit the fender. Same spiel then,too. "We try, changing, blah blah." Mean while, the guys that bought the parts while you figured out how to do it correctly have a part that won't work they bought with hard earned money and all you can say is how long you've been in business you'll take it into consideration. Not to mention the headache and time you waste of your dealers handling the problem for you. I didn't see any offer to help them out with new parts on something you knew had a problem. Only "working on it". And something so simple. Like making a square headlight. The fender is curved, why wouldn't you make the emblems curved ? 30 years in the biz and that never occurred to anyone ? Sorry I have little patience for your attempt at a misdirection.
mustangmutt
Member
I also have to agree on the 30 day waranty. No full on restorations are complete in 30 days, unless you're Chip Foose and have a crew of 40 working 24/7. A lot of the parts are often ordered in the beginning of the project.
horseballz
10 Year Member
I agree with:
"30 day warranty is a joke for any product."
Except, maybe a toaster! Mmmm ...Toast, Yum-Yum
DOH!
Gene
"30 day warranty is a joke for any product."
Except, maybe a toaster! Mmmm ...Toast, Yum-Yum
DOH!Gene
Platonic Solid
Founding Member
@ Drake1 (Joe Johnston)
I’ll give SD a chance at redemption. I took the pictures below in 2006. 5 years is surely enough time to have sold all your defective stock and make a new die. (Since I have been in the design and manufacturing business for 30 years, I’m well aware of how little it costs to make a die-cast part of this size – even here in the U.S.). Please post a picture of your current 71-73 emblem for comparison.
I’ll give SD a chance at redemption. I took the pictures below in 2006. 5 years is surely enough time to have sold all your defective stock and make a new die. (Since I have been in the design and manufacturing business for 30 years, I’m well aware of how little it costs to make a die-cast part of this size – even here in the U.S.). Please post a picture of your current 71-73 emblem for comparison.
A blanket 30 day warranty on restoration parts isn't worth the paper its written on.
I can see a 30 day warranty on alot of restoration parts, assuming its 30 days from when its removed from its packaging. Exterior items like gas caps, chrome trim, bumpers, etc... should have some kind of warranty regarding longevity however. One would assume a producer would stand by a product that badly discolors or loses its chrome in less than a year. Customers are paying way too much money for these parts to have to replace them once a year. Frankly, pretending that some of your parts don't have issues is insulting.
Some parts like sending units however are maintenance items and should have a warranty typical of maintenance parts, not a ridiculous 30 day warranty.
I can see a 30 day warranty on alot of restoration parts, assuming its 30 days from when its removed from its packaging. Exterior items like gas caps, chrome trim, bumpers, etc... should have some kind of warranty regarding longevity however. One would assume a producer would stand by a product that badly discolors or loses its chrome in less than a year. Customers are paying way too much money for these parts to have to replace them once a year. Frankly, pretending that some of your parts don't have issues is insulting.
Some parts like sending units however are maintenance items and should have a warranty typical of maintenance parts, not a ridiculous 30 day warranty.
Just wanted to add to my original comment..
It shows what you think of your own product when all you offer is 30 days...
Most any other company (companies in general, Im not talking about Mustang restoration product only) offers at the very least 90 days... Even that is still a joke..
But companies who ARE proud of their work will do at least a year. However when referring to chromed product, a year is a joke. My original bumpers after 40 years looked better in both fit AND quality of the chrome than my reproduction ones which are now 6 years old and have been garage kept.
As a result, I will now spend more money to have it stripped and re-chromed than buy some half assed reproduction.
iskwezm
10 Year Member
mustangmutt
Member
Platonic, the three scrips on my '72 Grande, all from SD, look like the one with the Red background you posted.
I was really surprised last year during my restoration at the quality of ALL restoration parts, not just SDs.
China will build what you are willing to pay for. It's that simple. Part of the reason many of these Chinese parts suck is our appetite for Wal-Mart pricing.
I got some good Drake stuff last year, but as an example, I got some Scott Drake PS hoses, and the taper in the seats was at a completely different angle that the factory fittings. Even the parts store stuff at O'Reilly was miles better. I hate throwing new parts in the trash. And I always remember the logo on the box when I do.
China will build what you are willing to pay for. It's that simple. Part of the reason many of these Chinese parts suck is our appetite for Wal-Mart pricing.
I got some good Drake stuff last year, but as an example, I got some Scott Drake PS hoses, and the taper in the seats was at a completely different angle that the factory fittings. Even the parts store stuff at O'Reilly was miles better. I hate throwing new parts in the trash. And I always remember the logo on the box when I do.
Platonic Solid
Founding Member
That would be redemptive. When did you buy them? Please post a closeup photo. (Though no proof is as conclusive as a photo of the logo still in its SD packaging.) I ended up buying several NOS emblems off eBay.
Hack
15 Year Member
I wanted to thank the original poster and others for contributing their experiences. It's very valuable to those of us who only buy parts for one car.
Years ago I read an article about Chinese Mauser pistols. After WWI, China was embargoed, but pistols could be imported. Not enough were available, the the Chinese began to copy them. Some were so poor that they were a real danger to use. Others were so well-made, right down to the Mauser proof marks, that it takes experts to spot them as copies.
Well said, I couldn't agree more.
Poorly made products have no nationality. Vendors respond to the demands of the market. Many buyers spend weeks pouring over competing parts catalogs looking for the best price. Its not surprising that some vendors resort to cutting corners to be able to appeal to these customers. Not good business, but this is the reality of mass merchandising. In the long run, these "cheap" parts become the default offering and crowd out the quality offerings. I'd be willing to wager that SD has dropped production on many parts that could not compete on price with the poorly made offerings.
mustangmutt
Member
mustangmutt
Member
Platonic, I bought them over three years ago. Last year I got some for a customers '69 and they are the same. I will look through my box of emblems to see it I have another one still in the package.
jerry S
New Member
30 days is indeed weak. It tells me, a corporate lawyer, the following
1. There is no other mfg out there offering a rival product of the same or superior quality
2. the quality of the product is poor.
1 and 2 must be true or the warranty would be longer than 30 days. I used to write warranties for my previous company. I would sit down with the guns in product, engineering, and production and they said we could offer 2 year warranties on our stuff for normal use no problem because if something went wrong, it would go bad in the first 10 days of use due to bad raw materials inputs and we could reclaim against our supplier. If it did not go bad in the first 10 days of use, then our studies told us that the average user would take 3 years to wear it down. So we offered a 1 year warranty.
Do I fault SD? No. Why offer a longer warranty when there is no reason to do so? Increasing the warranty period will only increase warranty costs . Increased costs = lower margins which = lower profit. Until another entrant comes into the market and puts pressure on SD to make better stuff, why should it? From whom else are you going to get your stuff? We are a captive market. Until somebody else comes along and offers better stuff, why should SD make better products and stand behind the stuff it sells any longer than it already does? You don't like SD's warranty or quality, you are free to purchase from somebody else. Oh wait, there is nobody else? Well, then buy or shut up.
Nothing is carved in stone. If you had an obviously defective item, such as that fender script, I doubt SD would give you a hard time.
Many, many SD items are also made by other sources.
I suspect that "30 day" fine print is a layer of protection from, well, lawyers.
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