Hi, any advice on an issue I'm having with Mustangs Unlimited. So awhile back I ordered flow tubes for my Mustang through Ebay, Mustangs Unlimited Ebay store, and inquired about adding tailpipes to the order. When I received the flow tubes, I got a note that the tailpipes were on backorder so I called an cancelled the order. Then about a week later when I was expecting a pay cheque re-ordered the tailpipes and they once again told me they were out of stock of the ones I wanted so once again I cancelled the order thinking that I would go with another company. About two weeks later, I wrote to see if they had any in stock that would work, and this time they did have them in stock, so before my dad and I ordered them I gave them a shout just to make sure that the previous order's were cancelled for sure, because I didn't want to get two sets of tailpipes by mistake. The person on the phone confirmed that the previous orders where definitely cancelled. So I went ahead and made the final order.
About a day or so later I got the email confirming the item had been shipped so I was happy. Then about 3 or 4 days later got another email that the item had been shipped. So at this point I was pretty concerned that they had possible shipped an extra set of tailpipes. So I emailed them and was told that they sent the order in two shipments, then I called and the person on the phone also told me, not to worry, that it would be the left and right tailpipe separately. So I was fine with that. Then a few days later, UPS shows up with two packages. So I was pretty happy that they had finally arrived, but after UPS left, I realized the two duty sheets I signed weren't just copies of each other, I was actually being billed twice for 60 dollars. Then I cracked one of the boxes, and there were two sets of tailpipes.
So mustangs unlimited told me that if I had refused the one order that when it arrived I would be refunded for being double charged, and now they will not pay to have the item shipped back even though I think it is there fault for telling me the left and the right would be shipped second. Otherwise I would have just refused the order at the door. So now I am stuck with two sets of tailpipes.
So it is looking like they are going to play hard ball with me and are not being cooperative in the least. So all I can say is, if you ever order from Mustangs Unlimited, be careful, because they don't really cancel orders over there, if you order and cancel, you will be charged and the item will be shipped no matter what. This happened to me in the past with a pacesetter x pipe I bought from them. They shipped it about a month later, after I cancelled the order because it was on backorder. They must get backordered items confused over there. I am just angry at the way they handled this, any other company would probably pay to have the pipes sent back, like they would have ups come and pick them up, even though I would still be stuck with the 60 dollar duty charge.
So if anyone is interested in 2.5 inch flowmaster, non-stainless tailpipes, they are unused and sitting in a box in my garage. I have ordered from this company so many times over the last 8 years that I have owned this car, and probably would have spent thousands over the next 10 years from them. But I will never in my life order another product from a company that treats its once loyal customers like total garbage.
Big issue for me is the principle of the thing, when I was concerned about receiving two sets, and being charged twice and contacted them about it, they gave me the runaround, about the left and the right which was bs. And now I am stuck with it, with them doing absolutely nothing about the situation. I am in Canada, and not sure what I can do or who I can contact to get a refund, I may call my credit card company and see what I can do, or what protection I have. Because I think they are just taking advantage.
If any of you have any advice for me that would be great.
About a day or so later I got the email confirming the item had been shipped so I was happy. Then about 3 or 4 days later got another email that the item had been shipped. So at this point I was pretty concerned that they had possible shipped an extra set of tailpipes. So I emailed them and was told that they sent the order in two shipments, then I called and the person on the phone also told me, not to worry, that it would be the left and right tailpipe separately. So I was fine with that. Then a few days later, UPS shows up with two packages. So I was pretty happy that they had finally arrived, but after UPS left, I realized the two duty sheets I signed weren't just copies of each other, I was actually being billed twice for 60 dollars. Then I cracked one of the boxes, and there were two sets of tailpipes.
So mustangs unlimited told me that if I had refused the one order that when it arrived I would be refunded for being double charged, and now they will not pay to have the item shipped back even though I think it is there fault for telling me the left and the right would be shipped second. Otherwise I would have just refused the order at the door. So now I am stuck with two sets of tailpipes.
So it is looking like they are going to play hard ball with me and are not being cooperative in the least. So all I can say is, if you ever order from Mustangs Unlimited, be careful, because they don't really cancel orders over there, if you order and cancel, you will be charged and the item will be shipped no matter what. This happened to me in the past with a pacesetter x pipe I bought from them. They shipped it about a month later, after I cancelled the order because it was on backorder. They must get backordered items confused over there. I am just angry at the way they handled this, any other company would probably pay to have the pipes sent back, like they would have ups come and pick them up, even though I would still be stuck with the 60 dollar duty charge.
So if anyone is interested in 2.5 inch flowmaster, non-stainless tailpipes, they are unused and sitting in a box in my garage. I have ordered from this company so many times over the last 8 years that I have owned this car, and probably would have spent thousands over the next 10 years from them. But I will never in my life order another product from a company that treats its once loyal customers like total garbage.
Big issue for me is the principle of the thing, when I was concerned about receiving two sets, and being charged twice and contacted them about it, they gave me the runaround, about the left and the right which was bs. And now I am stuck with it, with them doing absolutely nothing about the situation. I am in Canada, and not sure what I can do or who I can contact to get a refund, I may call my credit card company and see what I can do, or what protection I have. Because I think they are just taking advantage.
If any of you have any advice for me that would be great.
