Before you buy from MHS read this

[N8Dogg98]

**** I think pocket lint does the trick... Seems pretty easy.

Canadian or American pocket lint

 

[fiveohwblow]

Eeeeether or eiiiiither.

 

[N8Dogg98]

Pocket lint comes from (washing or war-shing) clothes with stuff in the pockets.

 

[Stumbaugh]

Just a couple things I saw from the YB posting.

Nick took WAY longer to get this guy his heads/cam package than he originally quoted. Nick sent the guy some junk heads. The heads were damaged when sent back.

Now, there are a couple things Nick has done that I don't care for.
1. Nick tells the guy that the heads he received from him to have ported are junk. Nick doesn't send him a picture of HIS heads, he sends him a picture of another pair of heads and says his are similar. If MY product is damaged, send me a picture of MY damaged product.

2. Nick says the cylinder heads that were sent back to him were damaged while being shipped. He did not send the guy any pictures showing the damage, he simply just says "I'm keeping $1,000 out of the $3,500 I owe you."

3. Lastly, and I'm sure most of you will disagree with me on this, but Nick should eat that $1,000. He took over 2 months longer to get the heads done than he quoted. The guy had to drive a good distance to deliver the heads to his engine builder, only to find out the heads are junk. He is also taking way to long to refund the guy his money.

If you think Nick won't lose business over this, your crazy. Yellow Bullet is a very big racing website that all the hardcore racers hang out on. Modulars are getting big in the NMRA series. So when they see this sort of mess, they know that something like this could ruin their entire race season. I personally have talked to 2 NMRA racers that have said they won't use Nick because of this situation.

 

[Kornnut]

Sucks for all parties. The OP sounds like he lost some important racing time, and Nick will lose some business over this. I am not going to speculate on anything because it is not my place, but I hope everything works out for the best.

 

[sneaky98gt]

OP has every reason to be upset that the heads that were sent out were not finished properly, but OP has no right to get pissed at Nick for not giving a full refund after sending back heads that were damaged during shipping due to poor packaging. If anything, I'd have gone after the engine builder/machine shop for not packaging them appropriately before going on an internet rampage trying to ruin a mans business. Sounds like there was poor customer service from MHS AND from the engine builder.

EXACTLY my thoughts. Did MHS mess up in this situation? Sure. But why should he have to eat the damage to the heads when they weren't packaged correctly by the engine builder? I'd surely be mad with Nick, but the engine builder messed up big time, too. The simple fact that Nick was willing to take them back tells me that he was willing to fix the situation. It hasn't been mentioned, but Nick even paid (or offered to pay, can't tell for sure) for the return shipping on the heads.


This quote was posted on HPJ by Nick, not sure which forum it was originally on:

There are 2 sides to a story and 3 issues to this one.

First the heads have increased oil clearance at the cam journals, rather than get long winded here are my findings on that:

http://www.modularheadshop.com/Artic...tem%20mods.htm

Second the valve job was out of round. The shop that did the seat work for me missed it and I missed it. Since my name are on the heads I took the responsibility 100% and offered a full 100% refund and sent out the UPS call tags to pick them up on my dime. I don’t want heads with bad seats out in the field, it should have been caught on 2 different occasions before leaving and it wasn’t. That’s all on me (and boy it won’t happen again) Anyone who builds engines and/or heads and has never had a mistake probably ain’t built enough of them yet. Its what you do to correct it that is the most important thing. I said I would take the heads back no problem, and I have brought the seat work in house now on a new style live/dead pilot system (I was the first customer for this new system) and it is being scrutinized to the finest detail and working sweet so far.

Third anytime you return an item you purchased anywhere its up to you to get it back safely. When they arrived back as scrap metal how can you say its my fault that the shop you left them with didn’t package them properly? I supplied the proper packaging with them which you had in your possession. I can’t be expected to be 1000 miles away to make sure it got put back in the boxes and not in your trash can. I spoke with your shop first as a professional courtesy as since you went hysterical and have internet roasted me twice already I would prefer not to drag them into it like this (BTW - first roast on me was something you did wrong remember, saying I didn’t do something that after I checked all 100+ emails you sent I had answered that you had never asked for in the first place?)

I figured to give them a chance to see if they can make right on this issue. From my understanding they have offered you something on it? I don’t know the details of what they offered, but I have talked with Mike many times. Neither of us are out to be screwing people over, this is the wrong business to be in for that, we see eye to eye on a lot of things actually. All 3 of us involved want this matter resolved. If the compromise is cool with me (and I don’t know what it is yet) then I imagine you won’t be out on the heads. I want happy customers, but when unhappy and I ask for the product back it needs to come back in one piece and not two, and everyone else would expect the same I imagine.

BTW – here is a picture of what I got back that I know didn’t arrive that way

 

[N8Dogg98]

Thanks for that Will. Doesn't seem like Nick denied sending out a bad product and he owned up to his mistake and offered to provide a full refund. It sounds like someone got bent out of shape and went on an internet rampage before actually seeking resolution with all parties involved.

I know that if it was me, I'd have called the engine builder and told them to get with MHS and find a way to get my money back. I feel for the customer... in a way it was a perfect storm of bad events and unfortunately he was in the middle of it. MHS sent out bad heads, and the engine builder didn't package them properly and they were damaged in transit. The entire situation could be repeated 1000 times and they'd probably never have had the same end result with both companies screwing up.

I spoke with Nick a few times when I was deciding whether or not to do a PI swap or simple cam install and he was nothing but helpful on the phone and through e-mail. The fact that he clearly accepted responsibility and offered to fix the problem, means he runs a stand up business and is willing to make things right. Chit happens, we all know that, but to go out on a public forum and lamb-baste one person's company for something they aren't entirely responsible for is ridiculous.

It's like blaming George Zimmerman's mom for Trayvon Martins death because she let George's dad come inside instead of blast a money shot on her face.

 

[sneaky98gt]

Agreed again.

Oh, and apparently we are 'nutswingers' over here on Stangnet....

What a lot of people are ignoring in this situation is that for the 3 or 4 disappointed/disgruntled customers from MHS, there are THOUSANDS of people who couldn't be more happy. I'm not saying that that makes those 3 or 4 cases right, it certainly doesn't. But it appears that Nick knows this as well, and is doing what he can to fix the situation. Because that's what good businesses do.

Take American Muscle. Their company is, literally, as good as it gets in the Mustang business. And yet, you'll still see a thread pop up every now and then bashing them. But those few complaints certainly don't warrant comments like "American Muscle sucks", "F*** American Muscle", "American Muscle is a piece of s***", "I think we need to take a drive down to American Muscle and deal with this the old fashioned way". (Replacing AM with Nick/MHS in this case, obviously)

 

[N8Dogg98]

I guess being reasonable and willing to hear both sides of an argument makes me a "nut swinger." Big fuggin deal. Everyone makes mistakes, it's how you handle the mistakes that separates you from others. These days with the internet, customers have the ability to damn near ruin a business when they make a mistake. Makes me sick.

nickmckinney I wouldn't hesitate to spend my hard earned money on products or services sold by MHS again in the future

 

[jetmech807]

Still gonna order my TFS heads and cams from MHS in a few months. I read through that thread last night and came to the conclusion that it was full of d-bags and I don't generally take d-bag comments very seriously. Wanting to go kick his a$$ was a bit much.

Sent from my PC36100 using Tapatalk 2

 

[fiveohwblow]

Agreed again.

Oh, and apparently we are 'nutswingers' over here on Stangnet....

What a lot of people are ignoring in this situation is that for the 3 or 4 disappointed/disgruntled customers from MHS, there are THOUSANDS of people who couldn't be more happy. I'm not saying that that makes those 3 or 4 cases right, it certainly doesn't. But it appears that Nick knows this as well, and is doing what he can to fix the situation. Because that's what good businesses do.

Take American Muscle. Their company is, literally, as good as it gets in the Mustang business. And yet, you'll still see a thread pop up every now and then bashing them. But those few complaints certainly don't warrant comments like "American Muscle sucks", "F*** American Muscle", "American Muscle is a piece of s***", "I think we need to take a drive down to American Muscle and deal with this the old fashioned way". (Replacing AM with Nick/MHS in this case, obviously)

Stangnet is full of nut swingers. Nick must stop doing business and start flipping burgers for McDonalds. I think this would be best.

 

[Night Shifter]

What most of the tool bags that are bashing nick dont realize is that even though the parts were damaged through shipping, nick cant just call ups and say "my parts were damaged, gimmie $1000 for them"

Claims take time...sure he MAY get the money back but it usually takes 10 days for a ups claim to go through and be resolved..i deal with this bs everyday...it sucks, i know....try telling someone that ups lost their parts but you cant refund them for the next 3 weeks...thats not a fun conversation

BOTH sides are at fault for things happening...people need to chill and let the OP deal with the problem..it didnt happen to me so i have no right to side with either person or say who is wrong...either does anyone else...if that makes me a nut swinger then make me a padded zeat to swing on cause im swingin all day

 

[oxfordgt]

Nick is sending the guys $3500 back which is good but Nick also stole the guys $1000 set of stock heads. I would never trust MHS to do work for me.

 

[fiveohwblow]

ZZZZOMG nick is THE enemy!!!

 

[sneaky98gt]

Nick is sending the guys $3500 back which is good but Nick also stole the guys $1000 set of stock heads. I would never trust MHS to do work for me.

What about the set of heads that Nick is now out of? (the ones that were damaged in shipping)? Or do we just conveniently forget about how he is losing money on this situation, too?

 

[1987stangman]

Dude, WTF is wrong with you?

Eh, I saw his same ID on the site from that link so he's gonna defend. Nothin to it, just igonore him. Personally, I have never bought from MHS but this is the first neg. thing I have seen so, yea, there are two sides to every story. I'd still buy from Nick.

 

[oxfordgt]

What about the set of heads that Nick is now out of? (the ones that were damaged in shipping)? Or do we just conveniently forget about how he is losing money on this situation, too?

You mean the set of heads with a bad valve job and cam journals out of round? He was gonna have to pay to fix them anyway and from what he told the engine builder he has a pile of cam caps laying around he can replace them with. Or he can use the cam caps off of the heads he stole. Either way Nick is not out any money that isn't his fault.

 

[sneaky98gt]

You mean the set of heads with a bad valve job and cam journals out of round? He was gonna have to pay to fix them anyway and from what he told the engine builder he has a pile of cam caps laying around he can replace them with. Or he can use the cam caps off of the heads he stole. Either way Nick is not out any money that isn't his fault.

If I understood correctly, the cam covers are some how machine-matched to the heads, and it's not feasible to re-match another set. Thus broken cam covers = completely useless heads.

And yes, Nick was going to fix those heads. Hence why they were being shipped back to him in the first place. Although he still made a big mistake in shipping those heads with those defects, it speaks a lot to me that he was even willing to take them back and fix them in the first place. And it seems no one is willing to give him credit for anything like that.

 

[Mach1_Marauder]

Nick is sending the guys $3500 back which is good but Nick also stole the guys $1000 set of stock heads. I would never trust MHS to do work for me.

I guess the "nutt huggers" forgot that part.
They also forgot that Nick sent out crap heads!

 

[Mach1_Marauder]

If I understood correctly, the cam covers are some how machine-matched to the heads, and it's not feasible to re-match another set. Thus broken cam covers = completely useless heads.

And yes, Nick was going to fix those heads. Hence why they were being shipped back to him in the first place. Although he still made a big mistake in shipping those heads with those defects, it speaks a lot to me that he was even willing to take them back and fix them in the first place. And it seems no one is willing to give him credit for anything like that.

LOL.................Just shows you've never worked on 4V heads