Another Blown Motor

[2015 GT Owner]

So I bought a new 2015 GT. At 1479 miles, the motor somehow sucked in a valve and destroyed the #5 piston while I was stopped at a stop light. I babied the car (it was new) and have not modified anything at all (I rarely mod any of my cars). I am VERY unhappy to say the least. So far, Ford wants to repair the motor. I bought a new car and don't believe I should get a rebuilt one after only 1479 miles of use. It is clearly a lemon and I strongly believe Ford should replace it. So far the dealer has been ok to work with (though I haven't gotten my car back yet so don't really know). Ford itself not so much. I've been dealing with the district office, etc. They seem to want to do the minimum they can vs the right thing (replace the car). NOT happy.

I find it interesting there is another similar thread on here. There are clearly some engine issues with the new Mustang.

I've been a loyal Ford customer for many years. The best vehicle I ever owned was an F250 (12 years old and still going strong). My experience with this has left me thinking Ford just doesn't stand by their products very well when serious problems happen. I just can't understand how they think I'd be happy with a rebuilt car whose numbers don't match after only a couple of months and 1479 miles. I paid for a new car and am getting a rebuilt/salvaged one. Shame on Ford. Ford has a chance to keep a customer or lose one for life. Right now, it looks like I'll end up having to pursue the local lemon laws and/or suing Ford instead of Ford just stepping up and replacing the car voluntarily. I'll update as this nightmare continues.

 

[84Ttop]

@FordCustSrvc

 

[Aznpersuasion]

hmm....makes me wonder if i too will be needing a new engine. i have 450 miles on mine right now

 

[shahram72]

I am on several new car sites right now and the lowest complaints so far have been the Mustang. Surprising. There will always be failures. I feel pain and compassion for those experiencing this. I just hope the service department is up to major engine repair. Anybody have any problems with the V6? I'm thinking that truck motor should be bulletproof. But I thought the same of my 98 Ford F-150 V6. But that motor crapped out at 130K miles from a leaking intake gasket. Coolant inside combustion chamber=bang! No more connecting rods. That was 130K, but still, shouldn't happen. Being on the forums is very important to know the issues. If I had kept up with the F-150 forums I would have known that there was an issue and replaced the intake gasket when I had the "burbling" starts.

 

[dhcolesj]

I think considering the damage that was done, rebuilding would not be an option, new car is definitely out of the question as well, since just the engine has the issue, however, a new crate engine would be what I would expect. I would absolutely refuse to have that blown engine put back in my car, but I would not refuse a completely new from the factory engine, after I checked the numbers on the blown engine. Because I would want to make sure they didn't try a snow job on me. I've had that happen before as well.

 

[FordCustSrvc]

So I bought a new 2015 GT. At 1479 miles, the motor somehow sucked in a valve and destroyed the #5 piston while I was stopped at a stop light. I babied the car (it was new) and have not modified anything at all (I rarely mod any of my cars). I am VERY unhappy to say the least. So far, Ford wants to repair the motor. I bought a new car and don't believe I should get a rebuilt one after only 1479 miles of use. It is clearly a lemon and I strongly believe Ford should replace it. So far the dealer has been ok to work with (though I haven't gotten my car back yet so don't really know). Ford itself not so much. I've been dealing with the district office, etc. They seem to want to do the minimum they can vs the right thing (replace the car). NOT happy. ...

I’m happy to get this escalated for you, 2015 GT Owner. Please PM me with your VIN, dealer, mileage, full name, and best daytime number.

@FordCustSrvc

Thank you for the mention, 84Ttop.

Deysha

 

[madweazl]

So I bought a new 2015 GT. At 1479 miles, the motor somehow sucked in a valve and destroyed the #5 piston while I was stopped at a stop light. I babied the car (it was new) and have not modified anything at all (I rarely mod any of my cars). I am VERY unhappy to say the least. So far, Ford wants to repair the motor. I bought a new car and don't believe I should get a rebuilt one after only 1479 miles of use. It is clearly a lemon and I strongly believe Ford should replace it. So far the dealer has been ok to work with (though I haven't gotten my car back yet so don't really know). Ford itself not so much. I've been dealing with the district office, etc. They seem to want to do the minimum they can vs the right thing (replace the car). NOT happy.

I find it interesting there is another similar thread on here. There are clearly some engine issues with the new Mustang.

I've been a loyal Ford customer for many years. The best vehicle I ever owned was an F250 (12 years old and still going strong). My experience with this has left me thinking Ford just doesn't stand by their products very well when serious problems happen. I just can't understand how they think I'd be happy with a rebuilt car whose numbers don't match after only a couple of months and 1479 miles. I paid for a new car and am getting a rebuilt/salvaged one. Shame on Ford. Ford has a chance to keep a customer or lose one for life. Right now, it looks like I'll end up having to pursue the local lemon laws and/or suing Ford instead of Ford just stepping up and replacing the car voluntarily. I'll update as this nightmare continues.

Why on earth would you expect a new engine over a damaged piston, valve, and probably head? Making the repairs isnt rocket science, it's something they do regularly. It may end up being more cost effective for them to use a different short block in the end but there isnt any reason to think you somehow got a lemon based on a single failure. The "new" Mustang is using a five year old engine (with a few changes) that has proven to be quite reliable. Lemon law? Based on what? Sue them for repairing your engine? Put the glass pipe down and think about this rationally.