- Jan 20, 2015
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Now sitting at over a month without resolution. Looking forward to speaking with my Ford representative.
New Shortblock
- Thread starter justinakajuice
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Sorry to here that, sounds to me that they need better techs. Sure these engines are intricate but it's not rocket surgery.
- Jan 20, 2015
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Ford doesn't want to help trade it out so I will have to go through the BBB to get a refund. Meanwhile, if they want to discuss it with me further, I'm all ears. I would rather just deal with them directly and resolve it w/o the BBB getting involved. Otherwise, I will likely take my business elsewhere.
'01SilverBullet
Founding Member
Have you considered having @FordCustSrvc excilating the issue in the Ford network? The time frame you've been dealing with seem silly to me.
- Jan 20, 2015
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I have dealt with my Regional Manager who had the audacity to think I would take a direct dealer trade-in. You know the kind where you trade your car in and take it up the coat? Yeah, one of those, when I was clearly talking a trade or a replacement via the BBB process. I'm sure that's what they are trained to do because 1 in a 100 will probably take that way out and get screwed in the process, but I'm not going to be that guy.
At 34 days of my engine being a literal ticking time bomb, I welcome any and all help to resolve this. I will PM Deysha.
At 34 days of my engine being a literal ticking time bomb, I welcome any and all help to resolve this. I will PM Deysha.
FordCustSrvc
Active Member
He has, and he already has a CSM assigned to his case, 85Ttop. Thanks!
Definitely stay in contact with your CSM until everything has been addressed, justinakajuice.
Deysha
- Jan 20, 2015
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I email, but her responses are on the lighter side. Unfortunately, I have had to resort to working with folks at my dealership to get this resolved. I am disappointed, but I am also keeping calm and have an open mind to whatever comes my way. I promise civility and expect to get the high quality product that was promised to me. It has been 37 days since I have seen the car I am paying for.
- Jan 20, 2015
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Picked up the car for the first time in 40 days and it ran out of gas within the first eighth mile of the dealership. The police came and parked behind my car to make sure no one hit my car while we waited for a lot porter to go get gas and bring it out to me. That took about a half hour. Pulled into my parking garage at work, 5 miles away, and saw a healthy trail of coolant that went as far as I could see. Generally not a good sign. I am having it towed back to the dealership in about 40 minutes. Curious to see the outcome on this one...
- Jan 20, 2015
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Maybe Ford should provide a replacement, but they won't. They won't do that unless I go through the BBB Lemon Law process. It has now ticked 3 separate variations of the Lemon Law requirements. Obviously, I'm going to win the arbitration. The two outcomes are 1. Ford will have to provide a replacement vehicle or 2. Ford will have to refund my purchase price minus a couple grand for the usage I got out of the vehicle. My choice. If I have to go through the arbitration process on this, Ford will never get my business again and will have to refund my money. Take that sale off their books.
However, I am still open to a replacement Mustang at this point. They can keep their sale and I will continue to buy Fords in the future, but only if they trade this one out before the proceedings. I'm dropping the paperwork today after I ship this thing back off the dealership.
However, I am still open to a replacement Mustang at this point. They can keep their sale and I will continue to buy Fords in the future, but only if they trade this one out before the proceedings. I'm dropping the paperwork today after I ship this thing back off the dealership.
Mustang_Erik
Member
- Jan 20, 2015
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97gtstang01
Active Member
- Sep 13, 2015
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That's 
y I mean WTF is really going on. Sorry to hear all this.
Sent from my Z830 using Tapatalk
y I mean WTF is really going on. Sorry to hear all this. Sent from my Z830 using Tapatalk
I'd chalk this up to one, really, really, really, crappy dealer in my opinion. Shame for Ford to lose out on a customer on such obviously bad customer service case. What dealer wouldn't go the extra mile given his already horrible circumstances, and to mess it up this bad on the repair job. Just wow. I just can't imagine the pain you're going thru, just wanting to drive a freaking awesome car you paid for, and not being able to.
- Jan 20, 2015
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There is a glimmer of hope. High level Ford Customer Service will be calling me by COB today to discuss the situation. I hope this gets resolved because the next people in the line probably have the last name Ford!
I have also been working the dealer route as well. Met with the owner and he is on my side and said that he would see if Ford would buy this car back. He told me that he would call me the next day, but that was supposed to have been last Thursday. I sent him 3 emails since from my work email and even sent one from Gmail at the same time as the third email in case my email was getting filtered/blocked, but no response. I printed off the emails and a picture of the trail of coolant that was following my car into my work's parking garage. I will be dropping it off in-person tonight in case he's not big on email.
I have also been working the dealer route as well. Met with the owner and he is on my side and said that he would see if Ford would buy this car back. He told me that he would call me the next day, but that was supposed to have been last Thursday. I sent him 3 emails since from my work email and even sent one from Gmail at the same time as the third email in case my email was getting filtered/blocked, but no response. I printed off the emails and a picture of the trail of coolant that was following my car into my work's parking garage. I will be dropping it off in-person tonight in case he's not big on email.
Mattstang04
15 Year Member
- Jan 20, 2015
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A man walks into a bar with a leaky Mustang-
So the dealer just called and said the Mustang is ready. The coolant leak must have been worse than expected because the engine light was on and they replaced 3 of my injectors. LMFAO!!! You can't make this stuff up. Ford is calling me back in a day or two to discuss and I can't wait to plop this cherry on top. This thing is more than a Lemon; it's one of those Warhead candies that are obnoxiously sour.
I mean, I'll guess I'll take the car tonight, but I'm not parking it in my driveway. Straight road-only treatment until Ford calls. No telling what's going to blow on this thing next.
So the dealer just called and said the Mustang is ready. The coolant leak must have been worse than expected because the engine light was on and they replaced 3 of my injectors. LMFAO!!! You can't make this stuff up. Ford is calling me back in a day or two to discuss and I can't wait to plop this cherry on top. This thing is more than a Lemon; it's one of those Warhead candies that are obnoxiously sour.
I mean, I'll guess I'll take the car tonight, but I'm not parking it in my driveway. Straight road-only treatment until Ford calls. No telling what's going to blow on this thing next.
- Jan 20, 2015
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FYI, Ford Customer service promised to call me by last Friday and still have not called, 4 days after they said they would.
Oh, and I lost both my traction control and something else, I forget, on the way to work this morning. Lights just popped on...
Oh, and I lost both my traction control and something else, I forget, on the way to work this morning. Lights just popped on...
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