Your solution is simple. Any dispute between a customer and a Ford dealer will be arbitrated by the Ford Sales & Marketing Division Manager for your area. Look in the back of your owner's manual. There is a section that describes the process and who to contact at Ford. Because of US Anti-Trust laws, vehicle dealerships are independantly owned and operated, but they are licensed by the manufacturer to sell thier products. That license can be taken away. I've seen it happen here in Detroit. Here's a copy of Ford's process: Vehicle Concern - Service 1. In the event of a vehicle concern/repair, the customer must first bring it to the attention of the dealership service writer. If the problem is not resolved, the customer should proceed to Step 2. 2. The customer should request to speak with the Service Manager. If still unsatisfied, proceed to Step 3. 3. The customer should contact the dealer principal, or in a large dealership, the General Manager. 4. If the concern is still not resolved, the customer should contact the Customer Relationship Center for the appropriate vehicle brand. Attached is a copy of the contact numbers to get Ford Corporate to assist you with your dealership problem. Good luck.