2013 Convertible Leaking

Discussion in '2005 - 2014 S-197 Mustang -General/Talk-' started by bobm, Jan 18, 2013.

  1. bobm

    bobm New Member

    Joined:
    Jan 18, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    2
    Have a 2013 convertible that leaking, typically in a heavy rain with car sitting for several hours, we get a couple quarts of water on the rear passenger floor. No signs of water anywhere except the carpet.

    Ford dealer has had the car more times than I care to admit, they've removed most of the interior(carpet, seats, interior panels) to try and find the leak. Adjusted the windows, resealed all the seams on the floor.

    Have opened a case with Ford, their engineer has been out, indicated the issue was a seam leaking in the top, Ford replaced the top last week and when it rained yesterday, it leaked.
    Love the car when it's not a swimming pool.

    Any thoughts would be appreciated.
     
    #1
  2. gearheadboy

    Mod Dude

    Joined:
    Jan 16, 2003
    Messages:
    1,468
    Likes Received:
    184
    Trophy Points:
    74
    Location:
    Greencastle Pa
    Call Ford customer service again. Have them set an appointment to iron out the leak and request they provide you with a loaner. We have a Ford customer service rep that frequents Stangnet. Maybe I can get them to chime in. FordCustSrvc
     
    #2
  3. Husky44

    Husky44 Active Member

    Joined:
    Sep 27, 2006
    Messages:
    798
    Showcase:
    2
    Albums:
    1
    Likes Received:
    64
    Trophy Points:
    29
    Location:
    Vero Beach, FL
    Ride them like a dog until they make it right. I don't know what the laws are in your state, but it would seem to me that they're rapidly approaching lemon status.

    My son' hasn't had any problems with his 13 vert in the rain, nor have I. That would make me nuts!
     
    #3
  4. FordCustSrvc

    FordCustSrvc Active Member

    Joined:
    Oct 25, 2010
    Messages:
    457
    Likes Received:
    26
    Trophy Points:
    29
    Location:
    Dearborn, MI
    bobm,

    Are you sure it’s not liquid from too many “spit-takes”? :spit:

    Seriously though, I’m Cory from Ford Service and I can help by arranging a call from your regional customer service manager. Please shoot me a PM with your best daytime phone number, full name, VIN, approximate mileage, and dealer name/state.

    Thanks a bunch for the shout-out, gearheadboy. :nice:

    Cory
     
    #4
  5. gearheadboy

    Mod Dude

    Joined:
    Jan 16, 2003
    Messages:
    1,468
    Likes Received:
    184
    Trophy Points:
    74
    Location:
    Greencastle Pa
    No problem. Being a former service manager I understand both sides of the coin. He deserves a non-leaking enjoyable Mustang and new car experience and Ford deserves the chance to make it right. Not to mention new models with problems lead to fixes for other folks down the road. Glad to be a help.
     
    #5
  6. FordCustSrvc

    FordCustSrvc Active Member

    Joined:
    Oct 25, 2010
    Messages:
    457
    Likes Received:
    26
    Trophy Points:
    29
    Location:
    Dearborn, MI
    gearheadboy,

    You can say that again; I appreciate it! :D

    Cory
     
    #6
  7. bobm

    bobm New Member

    Joined:
    Jan 18, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    2
    Thanks for everyone's feedback. I'll send Cory the info. I'll keep you posted on how it goes, my case with Ford has been open for about a month. We first noticed the issue about a month after purchasing it in July and have been working with the dealer since then.
     
    #7
  8. gearheadboy

    Mod Dude

    Joined:
    Jan 16, 2003
    Messages:
    1,468
    Likes Received:
    184
    Trophy Points:
    74
    Location:
    Greencastle Pa
    I'm sure they will get to the root of the problem.
     
    #8
  9. bobm

    bobm New Member

    Joined:
    Jan 18, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    2
    Just a further update, Ford wanted to wait until some rain was expected to try to see the vehicle leak(real time).
    Dropped it off, the dealer removed the entire interior, it rained heavily Wednesday night this week, when they got in on Thursday, they found it did not leak. I really can't determine what the circumstances that causes it to leak other than it's in our driveway overnight, the front is elevated and sometimes after a heavy rain, you come out and get a puddle on the back passenger floor. The Dealer is willing to continue to work with me but they are about out of suggestions. The Ford Cust Service Manager called indicating since they can't determine the cause, they are closing my case. She indicated that she might(and I emphasize might) be able to extend the warranty for me . WTF. Hard to believe that a company that made $5.67 billion in profit last year can't figure this out.

    Mustangleak_11_5_2013.JPG
     
    #9
  10. gearheadboy

    Mod Dude

    Joined:
    Jan 16, 2003
    Messages:
    1,468
    Likes Received:
    184
    Trophy Points:
    74
    Location:
    Greencastle Pa
    Um..they need to park it how you do. Duplicate it. And again they need to fix it before you pick it up.
     
    #10
  11. Husky44

    Husky44 Active Member

    Joined:
    Sep 27, 2006
    Messages:
    798
    Showcase:
    2
    Albums:
    1
    Likes Received:
    64
    Trophy Points:
    29
    Location:
    Vero Beach, FL
    ^^This. And, they don't have to wait for rain. A garden sprinkler should be able to replicate that.

    What about car wash, or hose sprayer? Does it leak then?

    FWIW, I wouldn't let them close the issue.

    Got a pic of the way the car is parked? Does it ever leak when it's parked on flat ground in the rain? What if you park it backwards, so the rear-end is elevated? The nose-up attitude is a definite clue, particularly if it was flat when they had it and it didn't leak. Another thing to check would be wind--do you get a lot when its "raining heavy"? If it's only leaking in your driveway on the PS, is it possible you're getting blowing rain on that side?
     
    #11
  12. earleys94gt

    earleys94gt Active Member

    Joined:
    Aug 31, 2003
    Messages:
    1,224
    Likes Received:
    16
    Trophy Points:
    49
    Location:
    Ashley, Ohio
    The front end elevated clue, and how it looked as if no water came from around the seat, I'm guessing the water is coming from along the A-pillar and running along the sill plate to the rear floor. Have you pulled the sill cover to see if there is water under there?

    Just stay on the Service Dept. and make sure the duplicate the same conditions when the leak occurs.
     
    #12
  13. gearheadboy

    Mod Dude

    Joined:
    Jan 16, 2003
    Messages:
    1,468
    Likes Received:
    184
    Trophy Points:
    74
    Location:
    Greencastle Pa
    Yup, where I come from as a tech I wouldn't let it rest. I WOULD duplicate it. Even if it meant car wash with no interior. Keep pushing.
     
    #13
  14. tr7driver

    tr7driver Member

    Joined:
    Sep 5, 2006
    Messages:
    119
    Likes Received:
    2
    Trophy Points:
    19
    Location:
    Illinois
    Have you pulled the cabin air filter and checked to see if there is anything blocking the drain holes?
     
    #14
  15. Jack Forrest

    Jack Forrest New Member

    Joined:
    Jul 12, 2012
    Messages:
    15
    Showcase:
    1
    Albums:
    1
    Likes Received:
    0
    Trophy Points:
    2
    Location:
    Carbondale, Colorado
    Sorry for your problem. My 2012 convertible does not leak. If it is not fixed shortly, retain a lawyer and sue under the lemon law. You have more than done your part and are extremely patient. I would not be that patient.
     
    #15
  16. Noobz347

    Noobz347 Stangnet Facilities Maint Tech... Er... Janitor
    Admin Dude

    Joined:
    Jan 5, 1985
    Messages:
    20,778
    Showcase:
    59
    Albums:
    8
    Likes Received:
    2,732
    Trophy Points:
    174
    Location:
    Box behind Walmart
    Put the top down and look down in the void behind the side windows. You will find a rain channel in there. This is where the rain runs down the top when the top is up.

    Put the top back up then lift up the overlap flaps from the inside of the car. You will find that there are a couple flaps that look rough cut. They're not sewn or seamed or anything. Those flaps direct the water that runs down the outside of the top, into the rain channel that's between the car panels. Sometimes those flap end up INSIDE the passenger compartment instead running down into the channel.

    Ensure that those flaps are where they are supposed to be. If you can't located the pieces that I'm talking about, let me know. I'll try to get pics from my wife's car to post up.
     
    #16
  17. bobm

    bobm New Member

    Joined:
    Jan 18, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    2
    Thanks for the info, at this point we decided we needed to take legal action.
     
    #17
  18. Husky44

    Husky44 Active Member

    Joined:
    Sep 27, 2006
    Messages:
    798
    Showcase:
    2
    Albums:
    1
    Likes Received:
    64
    Trophy Points:
    29
    Location:
    Vero Beach, FL
    Any more updates? There's a guy on SVTP with a GT500 hardtop with a very similar defect: leaks on drivers side into rear floorboard when parked nose uphill in heavy rain. I'm beginning to think it's something coming from front of car down under sill plate and out to back floor.

    I told him I would check to see what you found out.
     
    #18
  19. bobm

    bobm New Member

    Joined:
    Jan 18, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    2
    Thought I'd give an update. 17 months after purchasing the car, probably 15 trips and over 30 days in the shop at 2 different dealers, untold phone calls with Service Managers, Service Writers, a Ford Customer Service Manager and 8 months after filing a lawsuit against Ford we got our check in the mail from Ford. One day before we were scheduled for court, their attorney finally contacted ours and agreed to settle. They got their car back, we got our money back.
    We loved the car except after a heavy rain, really found Ford's handling of this unprofessional. I don't have an axe to grind, just found the entire process with Ford disappointing.
    The End
     
    #19

Share This Page