And the best part about it is, is there's not a damn bit of difference in the tolerances of the engines. In all honesty, Ford probably went with the 5W20 synthetic because they likely buy it cheaper in bulk....and putting the word synthetic in front of it allowed them to move oil change intervals from 5,000km to 8,000-10,000km between changes.
I would love to see how they "proved" that. My guess is that they fed him whatever they thought he needed to hear in order to not have to cover the warranty claim. After working for a Dealership for 4-years, I can tell you first hand they'll try whatever they can to get out of warranty work.
As far as oil goes....I stick with 5W30 in mine....dino...synthetic...its all the same. If I run synthetic in it, I wait a little longer between changes. Then again, I don't seem to fill my oil separator as often with the dino oil, so that's what I've been sticking with. Not to mention with the dino oil you change your filter twice in 10,000km, where with the synthetic oil you're more likely to only change it one. And in the end....its the quality and condition of your oil filter that’s the most important....not the type of oil you're running.