I took my car to a shop to have a new water pump installed. I probably could have done it myself, but I didn't have time, and I know the bolts are prone to breaking. I figured if a shop broke a bolt they could get it out easier than me. I picked the car up today and drove about 2 miles home. I raised the hood to check out the work, and noticed antifreeze all over the bottom of the engine. I couldn't tell if it was coming from the pump or the lower hose. He reused the old hose. I also noticed that one of the lower bolts is missing from the pump. No doubt it is broken off in there. Since it is Christmas Eve the shop was closed by the time I got back there. I was pretty mad, and left a message on his machine. I know the proper way to get it out might involve dropping the oil pan and removing the timing cover. That means new gaskets. I am real nervous about this because, if he didn't do the water pump correctly, I am afraid he will screw this up too. So what should I tell this joker when I talk to him Friday?