Heres my experience with RPMOUTLET.
I ordered a
pypes X pipe.
They sent me a
BBK x pipe.
They overbilled me by 3.95 compared to what the checkout price was, which was also the same price I got on my confirmation email.
I called within less then ten minutes of receipt and was told I had to email them for exchanges.
I emailed them and got an auto responce telling me to email them certain info and they would get back to me within 24hours.
After no responce I called.
I was told the sales rep would help me and was swithed over to a person named george.
George was an answering machine that said he wasn't around and to email him.
So I did.
I got no reponce.
I called again, and was switched to the answering machine again.
I called my CC company and put the charge in dispute.
I got an email on monday appologizing for the error and asked what kind of pullies did I get.
I never ordered any pullies so I call to find out why the email mentions them.
I got a girl.
She said it was a mistake and that I would get an RGA for my x pipe via the mail later that day.
I never got it.
I called the next day.
I called 3 times.
All three times Ivan switched me over to george the answering machine.
I called and got the girl.
She switched me to the answering machine.
I called a fifth time.
I got Ivan again.
I complained that no one was helping me and that I already put the charge in dispute.
He asked me why wouldn't I take the BBK pipe, it was worth more then the Pypes X pipe I wanted.
I told him I had alot of trouble with BBK in the past and didn't want to put their parts on my car.
He said someone would call me later that day and took my phone #.
That was 4 days ago.
So if you want to order from them heed my warning, once they took my money they never wanted to hear from me again, and certainly didn't want or try to fix my problem.
Look at their website in the contact info.
Customer service -email support only
Exchange department- email support only
To me that says it all.
Once we have your money don't bother us.
Not the first thing I have ever bought from them either. I did see that they were selling the JBAs at a sale price, and almost went with them, but decided to save a few extra dollars and stick with a very highly recommended brand.
