as i said, it was a reaction. after it was said he got out in a huff and left my car idling in neutral with no e-brake and it began to roll. before i even got the chance to say my clutch was smoking, so i got in the car.
you had to be there, but the body language was not "come inside and chat". so i said ill be back if something is wrong with the car calmly after i was sitting in it. it frustrates me more then anything so see that happening to my car. so i dont regret the way i handled it, and would react in the same way if it happened again tomorrow.
it could be mis-interpreted as you said, but basically my reaction was "get out". i didnt know if it was on fire, he was burning the clutch, or what was happening. what i said got the point across quickly though and saved it as soon as possible. split second reactions like that dont give you alot of time to think.. hmm am i going to offend this guy destroying my car? is it on fire, whats wrong? it is GET OUT/STOP.
i typed this shortly after it happened, so i was telling a more aggressive story on my part then it actually was. which leads on details that i could have handled better, such as wording.
i was never given the chance to explain/talk to anyone after it happened. my car was just abandoned and rolling away, so after it all happened i wasnt going to sit down with the manager who saw it all, go park the car, walk in, ect. they were standing there acting like they were about to take a wrench to the car. i did want something to be said about damages, so i said that and left it at that.
about asking to stand around, no i never ask to stand to learn. it is just a general thing that happens. this is getting way too technical about my experiences explaining it to the other dick.
three different times taking the car in, i have once gone in and spoken to them prior, once i met the guy before hand with a friend. so it was more of a bs'ing and standing around thing. the only place i didnt "ask" to stand was when i had my wheels mounted. i did ask if i could get an estimate to have rotors installed, then when i returned they started to bs about the car.
so not standing there tapping my watch and staring them down.