So i get a call today about an order i placed in early May that included their fox to SN95 hybrid steering shaft.
Jason from MM told me that there was a run of a few shafts that went out without the splined upper piece and that he was calling everyone that ordered one around that time period to verify if they had that piece, and if not, would send it out if needed.
Luckily for me, mine was complete, and the splined piece was included, but i was floored by the level of customer satisfaction from Maximum Motorsports.
Instead of waiting for the flood of angry people to call them demanding they replace what was forgotten, they took a proactive approach (unheard of in the mustang aftermarket) and spent to the time to call everyone trying to find the few that were missing the splined piece.
I have always been happy with the quality of their products, but now i can safely say, their customer service is well above and beyond what i ever expected from ANY company, car related or not.
Jason from MM told me that there was a run of a few shafts that went out without the splined upper piece and that he was calling everyone that ordered one around that time period to verify if they had that piece, and if not, would send it out if needed.
Luckily for me, mine was complete, and the splined piece was included, but i was floored by the level of customer satisfaction from Maximum Motorsports.
Instead of waiting for the flood of angry people to call them demanding they replace what was forgotten, they took a proactive approach (unheard of in the mustang aftermarket) and spent to the time to call everyone trying to find the few that were missing the splined piece.
I have always been happy with the quality of their products, but now i can safely say, their customer service is well above and beyond what i ever expected from ANY company, car related or not.
