So about two months ago I was looking to buy some HIDs. I came on this site to see if there were any good companies to buy from. I saw that xenithxenons.com seemed to be a pretty good company according to a ton of threads and posts.
Well my experience with them has been an absolute nightmare.
April 7th - Original order placed for HID kit. Full amount was taken out of my checking account.
April 17th - Was told they would be shipped out the 19th...said they weren't in stock. Never notified before then that they weren't in stock.
April 26th - Was told they were "stuck at customs".
May 1st - Was told they now had no ETA for the kit.
May 5th - FINALLY received HID kit. I ordered 6000k...I received 8000k.
May 8th - Installed kit. One ballast did not work. Emailed same day. Took several days before I got any kind of a response. When I call, nobody answers. When I email, it takes several days and sometimes a week before I get a response.
Continued emailing them asking for a new ballast. Since the order was over a month old, I felt that a ballast should be sent out immediately and I shouldn't have to wait for my ballast to arrive at their door.
May 24th - After another week or so of not hearing anything or getting any responses, they emailed me saying they needed a picture of the bad ballast with the wires cut off. I agreed and sent them the picture.
June 1st - STILL no response from the company. This order is coming up on 2 months and I still don't have a working set of HIDs.
I will never use this company again and I urge you to do the same. Their website claims you can phone them from 10:00 AM to 10:00 PM PST 7 days a week. Yet nobody answers. It also states to simply leave a message if nobody answers and they will call you back the very next day.
I have NEVER received a call back from them. Not one. I have left my name and number and never heard a peep.
All I want is a working set of HIDs with the money that has already been taken out of my account. This company refuses to fulfill their obligation, however, and it is inexcusable.
Well my experience with them has been an absolute nightmare.
April 7th - Original order placed for HID kit. Full amount was taken out of my checking account.
April 17th - Was told they would be shipped out the 19th...said they weren't in stock. Never notified before then that they weren't in stock.
April 26th - Was told they were "stuck at customs".
May 1st - Was told they now had no ETA for the kit.
May 5th - FINALLY received HID kit. I ordered 6000k...I received 8000k.
May 8th - Installed kit. One ballast did not work. Emailed same day. Took several days before I got any kind of a response. When I call, nobody answers. When I email, it takes several days and sometimes a week before I get a response.
Continued emailing them asking for a new ballast. Since the order was over a month old, I felt that a ballast should be sent out immediately and I shouldn't have to wait for my ballast to arrive at their door.
May 24th - After another week or so of not hearing anything or getting any responses, they emailed me saying they needed a picture of the bad ballast with the wires cut off. I agreed and sent them the picture.
June 1st - STILL no response from the company. This order is coming up on 2 months and I still don't have a working set of HIDs.
I will never use this company again and I urge you to do the same. Their website claims you can phone them from 10:00 AM to 10:00 PM PST 7 days a week. Yet nobody answers. It also states to simply leave a message if nobody answers and they will call you back the very next day.
I have NEVER received a call back from them. Not one. I have left my name and number and never heard a peep.
All I want is a working set of HIDs with the money that has already been taken out of my account. This company refuses to fulfill their obligation, however, and it is inexcusable.
, yea I hear ya' Kilgore, my headlights are smoked and adjusted so they are like OEM brightness at best, now my Fogs are the douche baggy lights, gives me a chance to be a douchebag if I want.
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