I am posting this for a friend of mine (he doesn't post here or anywhere) with a 94 gt who purchased an 80mm directly from Pro-m. He ordered a few weeks ago and was told it will arrive in a few days. Naturally, when a week goes by, he calls to check up on it. He is told by the Pro-m tech there is no record of him in the computer and he must re-order his meter and it will arrive in a few days.
A few days go by and he receives his correct meter. All is well until he gets his credit card bill and notices they have charged 2 meters to his card while only receiving 1.
He calls Pro-m again on his lunch break and they put him on hold for 20+ minutes until he had to hang up because his break was over. He called every chance he could until he finally got a hold of them. They took down his info and said they would look into it and call him right back. This has been a few days with no word. Anyone have a suggestion for him? Why would a company treat it's customers like this?
A few days go by and he receives his correct meter. All is well until he gets his credit card bill and notices they have charged 2 meters to his card while only receiving 1.
He calls Pro-m again on his lunch break and they put him on hold for 20+ minutes until he had to hang up because his break was over. He called every chance he could until he finally got a hold of them. They took down his info and said they would look into it and call him right back. This has been a few days with no word. Anyone have a suggestion for him? Why would a company treat it's customers like this?