i usually do not do this but poor customer service has become my number 1 annoyance, especially when i am OVERLY nice to the company i am dealing with. i am posting this as a fair warning to anyone who needs parts for their car - do not order from Prestige Mustang. i should have googled "prestige mustang complaints" before i ever called them - that was my mistake.
I contacted Prestige Mustang on 11/6/13 regarding a part that i needed for a car. I first spoke with Todd Welborn, the president of the company. I explained how disappointed i was with previous companies that i had called in search of this specific part. I explained how frustrating it was to deal with a company that displayed poor customer service. Mr. Welborn took a notable interest in this and assured me that he, himself, would make sure that i am taken care of. He stated he did have the part that i needed. I confirmed this with another employee at Prestige Mustang. I then stated that i would have my mechanic call and confirm that it was the correct part that i needed. After verifying this, i called back to speak with Mr. Welborn. He was on the phone with another customer so i left my contact information and waited on his return call. After a period of time, i called back to speak with Mr. Welborn. I expressed my appreciation for taking the time to help me. I was then transferred over to another employee that took my name, address, card information, etc. I specifically stated i wanted the part shipped to the address of my mechanic. She confirmed that. I checked my email on 11/7/13 to read the UPS confirmation and it was set to be delivered to my home address which was incorrect. I called back and she did confirm it was a clerical error on their part. She did reroute the package to the correct address but the delivery would be delayed. I questioned about a partial credit. Mr. Welborn then picked up the phone and began yelling. He stated that i have bothered him too much and that he has 'ate' the cost on this. He cursed at me stating he was tired of this "stuff" (another word was used). He said i sell these parts like candy - I am giving your money back, find somewhere else to get it. He hung up the phone on me. I called back and spoke with a different employee. I was very upset relaying all of what Mr. Welborn said. I stated that i need this part. She said i would still receive it.
If a partial credit wasn't an option, Mr. Welborn could have responded in a calm manner stating so. I refuse to be spoken to like that when i have done nothing wrong and done nothing to provoke it. I extended extra appreciation for their efforts prior to him cursing me on the phone. This is the manager/president of this company. There is NO excuse for his actions.
i think i will get the part ( oil filter adapter ). . . i hope i get the part. but its the principal of this situation that bothers me. THEIR mistake condones the action of Todd cursing me on the phone. up until the point he done that, i was EXTREMELY nice on the phone. i wanted to just say forget it, ill get it elsewhere but i NEED this part and its been nearly impossible to find.
if i get it or not, the way he conducted himself is reason enough for me to NEVER call them again for anything.
I contacted Prestige Mustang on 11/6/13 regarding a part that i needed for a car. I first spoke with Todd Welborn, the president of the company. I explained how disappointed i was with previous companies that i had called in search of this specific part. I explained how frustrating it was to deal with a company that displayed poor customer service. Mr. Welborn took a notable interest in this and assured me that he, himself, would make sure that i am taken care of. He stated he did have the part that i needed. I confirmed this with another employee at Prestige Mustang. I then stated that i would have my mechanic call and confirm that it was the correct part that i needed. After verifying this, i called back to speak with Mr. Welborn. He was on the phone with another customer so i left my contact information and waited on his return call. After a period of time, i called back to speak with Mr. Welborn. I expressed my appreciation for taking the time to help me. I was then transferred over to another employee that took my name, address, card information, etc. I specifically stated i wanted the part shipped to the address of my mechanic. She confirmed that. I checked my email on 11/7/13 to read the UPS confirmation and it was set to be delivered to my home address which was incorrect. I called back and she did confirm it was a clerical error on their part. She did reroute the package to the correct address but the delivery would be delayed. I questioned about a partial credit. Mr. Welborn then picked up the phone and began yelling. He stated that i have bothered him too much and that he has 'ate' the cost on this. He cursed at me stating he was tired of this "stuff" (another word was used). He said i sell these parts like candy - I am giving your money back, find somewhere else to get it. He hung up the phone on me. I called back and spoke with a different employee. I was very upset relaying all of what Mr. Welborn said. I stated that i need this part. She said i would still receive it.
If a partial credit wasn't an option, Mr. Welborn could have responded in a calm manner stating so. I refuse to be spoken to like that when i have done nothing wrong and done nothing to provoke it. I extended extra appreciation for their efforts prior to him cursing me on the phone. This is the manager/president of this company. There is NO excuse for his actions.
i think i will get the part ( oil filter adapter ). . . i hope i get the part. but its the principal of this situation that bothers me. THEIR mistake condones the action of Todd cursing me on the phone. up until the point he done that, i was EXTREMELY nice on the phone. i wanted to just say forget it, ill get it elsewhere but i NEED this part and its been nearly impossible to find.
if i get it or not, the way he conducted himself is reason enough for me to NEVER call them again for anything.
