I wasn't too impressed with Galpin, either. Went there a couple of years ago when my GF was looking for an Escape. We thought that since they were such a big dealer that they would have a big selection and have competitive prices. They didn't seem to have either. The sales manager kept talking about how they had such a good selection, and didn't want to listen to us when we explained what we were looking for, and that they didn't have it - he just commented again that they so many on the lot, and then turned and walked away. The salesman we were working with drove us to an off-site lot that had a lot of cars, but mostly 4 cylinder escapes - we were looking for a V6.
Anyway, we ended up leaving, going to Buerge in Santa Monica. They didn't have what we wanted on the lot, but they did a search of local dealers, and had the car we wanted 2 days later. They were much easier to deal with - more relaxed and with better attitudes.