BBK H-Pipe fitment problems

We're only here b/c you refuse to simply issue a refund. How would doing that hurt you or BBK? By refusing to do that you have hurt the company and given it bad press.

Ever hear the phrase "The customer is always right?"

You wouldn't want to waste more of your time, my time is money, fiddling with the same piece again only to most likely end up in the same place you are in now when you need to get the car done.

You know how to contact me when your company wants to make this right by issuing me a refund.


There was no BBK refund before you called. There was no BBK refund when you called, and there is still no BBK refund.

It's not my problem if you changed your mind, ran out of time or whatever after you bought it.

You are asking for something that does not exist.

What does exist is the pipe you have in your possesion that you paid for that has some sort of warranty issue.

If you want to send it in you have one year from the date of purchase and you must either get a BBK issued call tag or an RGA#.

If you send it in with no RGA # it will probably dissapear.

If you don't want to send it in, then enjoy it in whatever way you like.
 
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This thread is pretty ridiculous.

So far it's been what appears to be a pretty consistent flow of complaints from individual "former" customers, and one guy who works for the BBK towing the company "it's always someone else's fault and never ours" line.

While cutting off the sleeves of my new tuxedo might not warrant a return, I'd at least have had the opportunity to try it on before I had to fork over the cash.

Even a 40 dollar tux rental lets me try it on before I go to the prom.

Would you like to send me a midpipe free of charge, then pay you if/when it fits?

Additionally, while being sleeveless won't let me return it, if I put it on and I break off a button I'm sure they'll take it back.

He welded up the AIR tube. He clearly didn't saw it in half and try to stick it in his oven.

The only other thing that stands out is Mr. Rogers keeps chanting the same mantra: "BBK doesn't have any of your money."

You got money to get that part on someone's shelf. You may not have made as much as the end retailer, but I do know when my TV took a crap a few weeks ago I CERTAINLY didn't call SEARS to fix it.

I called Sony.

Guess what they did?

They did the right thing by me, a loyal customer. They gave me two options. One, they pay for 100% of the repair of my existing TV, or Two, they sell me a new tv with a big ol' discount and let me keep my TV.

They didn't blame the guy who delivered it, they didn't blame the guy who wired my house, they didn't blame my cable box, they didn't blame my small kids, they didn't blame my XBox 360 or PS3, and they certainly didn't blame me.

I think now is a good time for you to look up the retailer who sold Loco 5.0 his midpipe.

If they paid you 300 bucks for that mid-pipe to get it in stock (or drop ship, as is the case with most businesses these days), count that money every day.

You'll need it, since I just added myself to the "don't buy from BBK ever" list.

This converssation cost you at least one more customer. (and I've owned your products in the past.)

I hope you guys not giving him a refund and a R.O. is worth it. :shrug:
 
Oh, and for the record: I have a new tv.

The old one is in the garage, to the right of that motor.

Motor021008005.jpg
 
This thread is pretty ridiculous.

So far it's been what appears to be a pretty consistent flow of complaints from individual "former" customers, and one guy who works for the BBK towing the company "it's always someone else's fault and never ours" line.

While cutting off the sleeves of my new tuxedo might not warrant a return, I'd at least have had the opportunity to try it on before I had to fork over the cash.

Even a 40 dollar tux rental lets me try it on before I go to the prom.

Would you like to send me a midpipe free of charge, then pay you if/when it fits?

Additionally, while being sleeveless won't let me return it, if I put it on and I break off a button I'm sure they'll take it back.

He welded up the AIR tube. He clearly didn't saw it in half and try to stick it in his oven.

The only other thing that stands out is Mr. Rogers keeps chanting the same mantra: "BBK doesn't have any of your money."

You got money to get that part on someone's shelf. You may not have made as much as the end retailer, but I do know when my TV took a crap a few weeks ago I CERTAINLY didn't call SEARS to fix it.

I called Sony.

Guess what they did?

They did the right thing by me, a loyal customer. They gave me two options. One, they pay for 100% of the repair of my existing TV, or Two, they sell me a new tv with a big ol' discount and let me keep my TV.

They didn't blame the guy who delivered it, they didn't blame the guy who wired my house, they didn't blame my cable box, they didn't blame my small kids, they didn't blame my XBox 360 or PS3, and they certainly didn't blame me.

I think now is a good time for you to look up the retailer who sold Loco 5.0 his midpipe.

If they paid you 300 bucks for that mid-pipe to get it in stock (or drop ship, as is the case with most businesses these days), count that money every day.

You'll need it, since I just added myself to the "don't buy from BBK ever" list.

This converssation cost you at least one more customer. (and I've owned your products in the past.)

I hope you guys not giving him a refund and a R.O. is worth it. :shrug:

You sound like a reasonable guy, but in all fairness I don't think you've read the entire thread here before posting.

I never said there was no problem with the BBK pipe. I said "if there is, we will fix it or replace it under warranty".

I've been offering to fix or replace his pipe free of charge including a call tag for the shipping since he called me the first time. http://forums.stangnet.com/showpost.php?p=7355968&postcount=22

Just like Sony did for your TV (which you seem very pleased with).

How do you think Sony would've responded if you said "hey my T.V. is busted but I don't want it fixed or replaced. I want every cent back that I paid for it?

You didn't say that Sony offered to give you a 100% refund for the TV.

I also offered to sell him a new pipe at WD (big 'ol discount)and refund that money as soon as his defective pipe arrives back @ BBK. If he chose to keep the defective pipe he could do so.

Sounds like Sony's # 2 option a bit........

So where in your opinion did I go wrong?
 
I did look at the jigs and make sure they were good.

Just so you know, I am in the service industry. One of the number one rules we have is Always get back to a customer question. You knew I had expressed my concerns about my pipe several times here at Stangnet. My initial complaint was made almost a year ago. But like a I said all I ever got from you is silence or promises to check the jig.

BTW, it's not my car that bent, sagged or crooked. Two other pipes, including the original Ford H pipe, fit the car perfectly and install relatively easily.

It is my opinion (and I am entitled to it) that you have handled this whole situation poorly. This whole situation should have been handled by the corporate office or their customer relations representative. Fighting it out on an Internet message board is the wong way to do this and is only giving BBK a black eye.
 
I never said there was no problem with the BBK pipe. I said "if there is, we will fix it or replace it under warranty".
The customer has the right to a refund if they so choose.



I also offered to sell him a new pipe at WD (big 'ol discount)and refund that money as soon as his defective pipe arrives back @ BBK. If he chose to keep the defective pipe he could do so.
You told me $360. I paid $369.95 for it from the vendor I bought it from. $9.95 is a "big 'ol discount?" :rlaugh:

I'm filing the BBB complaint as I type this post.
 
Sux for you guys, I didn't have any issues with my BBK pipes. I went with the Long tubes into the BBK non cat h pipe. Fit nice and still running strong. I did have an issue with the header gaskets, one eventually blew out.....sound freaked me out, i thought my engine was shot. My fault for not checking my header bolts regularly.
I hear bad things about there FPR's.
 
The customer has the right to a refund if they so choose.



You told me $360. I paid $369.95 for it from the vendor I bought it from. $9.95 is a "big 'ol discount?" :rlaugh:

I'm filing the BBB complaint as I type this post.


I just called the local BBB myself

BBB of the Southland Office Locations

Corporate Office:
315 North La Cadena Drive
Colton, CA 92324
Customer Service
8:00 AM - 3:00 PM
(909) 835-6064
Fax (909) 825-6246

I told them that the customer is demanding a refund but refusing to follow the warranty procedure.

They said that you are free to file a complaint, but BBK is not obligated to give a refund if it is not in our written policies to do so.

I'm still offering to send a call-tag to resolve the issue............
 
Just so you know, I am in the service industry. One of the number one rules we have is Always get back to a customer question. You knew I had expressed my concerns about my pipe several times here at Stangnet. My initial complaint was made almost a year ago. But like a I said all I ever got from you is silence or promises to check the jig.

BTW, it's not my car that bent, sagged or crooked. Two other pipes, including the original Ford H pipe, fit the car perfectly and install relatively easily.

It is my opinion (and I am entitled to it) that you have handled this whole situation poorly. This whole situation should have been handled by the corporate office or their customer relations representative. Fighting it out on an Internet message board is the wong way to do this and is only giving BBK a black eye.


I apologize for not getting back to you to tell you that I made changes to the design and packaging of the pipes and that the jigs were good. It took a few months to get the set up for those changes made, and to have new boxes made to accomodate them. I guess it slipped my mind over time, but I heard what you said, and I made the changes happen.

You are entitled to your opinion and I too feel like fighting this out on a message board is lame.

The only reason why I am here is because he sent me a link to the thread to show me that he was taking action against BBK (and me personally since I give the "Horrible Customer Service") here in this thread.

I can only reply to the comments here and stand by the warranty procedures hoping that at least some of you will see that I am here to help.

Why should I let someone come and talk trash and take my emails out of context to make BBK look like we are trying to avoid handling a warranty when that is clearly not the case?

Sure, it's a little bit personal for me, my name is on these posts. Not BBK GUY, or BBK REP. This me me Bryan Rogers, offering to help to the best of my abilities and making sure that those who choose to read these posts get both sides of the story and not only get "BBK suck" out of it.

This is like an intervention where I have to twist this guy's arm to let me help him help himself but he refuses to let me.
 
Mac headers MUST be matched with MAC H-pipes. It says this right in all their sites.

BBK is not junk, they have been some of the best fitting components I have ever used. I have had multiple CAI's, H and X pipes, and Throttle Bodies, and EGR spacers. All their pipes have went right on with no problems.
 
Why should I let someone come and talk trash and take my emails out of context to make BBK look like we are trying to avoid handling a warranty when that is clearly not the case?

That's what a legal department is for. Plenty of other companies get spoken badly about. You don't see them coming out into the Inet forums and battling out company policy. I have seen company reps attempt it before, being active participants in public web forums and it always ends up the same way. With negative results. There are formal channels for handling warranty claims and they should be followed. Next time give 'em the BBK phone number. Really.
 
That's what a legal department is for. Plenty of other companies get spoken badly about. You don't see them coming out into the Inet forums and battling out company policy. I have seen company reps attempt it before, being active participants in public web forums and it always ends up the same way. With negative results. There are formal channels for handling warranty claims and they should be followed. Next time give 'em the BBK phone number. Really.




He has the phone #. He called me Monday demanding a refund and that's how all of this started.
 
After reading all of this, I have come to the conclusion that Mac H or X pipes fit best with Mac headers, and BBK h or x pipes will fit best with BBK headers. I know this is a completey different year stang than mine, but I originally purchased a Mac off road H pipe for my car to fit up to the stock headers and cat back and it wouldn't fit at all. It was off by a long shot on the driver's side. I would have had to bend the pipe about 2-3" to make it work. I now have the BBK H pipe and it fit perfect with BBK shorties or my stock headers. Overall I think BBK's products are better quality for about the same price as MAC.
Every company makes their mistakes. The best ones acknowledge when they've made a mistake and do whatever it takes to make it right.
 
He has the phone #. He called me Monday demanding a refund and that's how all of this started.

Now here we go with more of your twisting the facts.

I called you before I posted any of how I have been treated by your company. You told me to email a copy of my receipt which I did. In that email I stated that I do not wish to have another piece sent or wait for an "inspection" and that I needed to get this car on the road and inspected. Then, since I still requested a refund, you told me you spoke to the "president" and would gladly take $360 MORE of my money for another pipe.

That is when this **** storm of your attacks, belittling and plain horrible customer service started.

The bottom line is that all this could have been avoided by sending me my money back, but no...you have become Mr BBK Renegade and are running loose on the forum with your pride as if you're a king waving your crown around chanting "screw the little guy."

This corporate mentality only drives people away and creates lost business for your company.

I guess you thought I would be another one to just give up and say "Oh well!" I wonder if your president knows of your renegade actions here.
 
Now here we go with more of your twisting the facts.

I called you before I posted any of how I have been treated by your company. You told me to email a copy of my receipt which I did. In that email I stated that I do not wish to have another piece sent or wait for an "inspection" and that I needed to get this car on the road and inspected. Then, since I still requested a refund, you told me you spoke to the "president" and would gladly take $360 MORE of my money for another pipe.

That is when this **** storm of your attacks, belittling and plain horrible customer service started.

The bottom line is that all this could have been avoided by sending me my money back, but no...you have become Mr BBK Renegade and are running loose on the forum with your pride as if you're a king waving your crown around chanting "screw the little guy."

This corporate mentality only drives people away and creates lost business for your company.

I guess you thought I would be another one to just give up and say "Oh well!" I wonder if your president knows of your renegade actions here.

Nobody has treated you like "the little guy" even though you play it that way.

In fact it is you who is trying to take advantage of BBK by dragging our name through the mud in your posts. You have the attitude that you are just going to crap all over us and the company name to get what you want.

You were treated with courtesy when you called even though you opened with an insult. And now the way you are being treated mirrors they way you are treating us.

Having you send me the receipt was the first step in the warranty procedure.

That's why all I need now is your address to send the call-tag.

It's amazing to me that over the last 6 months that I've been handling tech, you are the only person who has had an unsolveable issue.

The funny thing is, you can solve the problem but you chose not to because you want to pull a power play and show off your might and wit in the threads by fighting this until ------- happens (left it blank because I don't know what you think is going to happen here).

I honestly love helping people out with problems and I feel good when I hang up the phone or get an email from people who are genuinely happy that they got a chance to talk with me and let me help them figure out problems.

Maybe it's you?