--Cross posted here and MS forums--
Warning - Rant ahead!
OK so I ordered up a C&L/Predator combo from RPM Outlet wayyyy back on May 29th, a couple days before I pick up my Mustang. I figured I'd have it in time for a car show on the 24th of June, half way through the month though I hadn't seen anything yet and despite the fact it was coming USPS to Canada I figured it should be there.
So I start enquiring about a ship date to their supposed e-mail help desk (can't call anyone, no sir!). A couple days later I'm told that it shipped USPS and I can't track it through the site.
Well geeze, thanks for that, it would appear that the point of the original request "I know it shipped USPS and I cant track it but can you tell me what day it shipped on?" was lost on this guy. So anyways I reply back, clarifying my request (as if I needed to). Nothing. OK, send another more tersely worded message, finally get a young lady who shirts the issue once again. I press harder basically saying I'm going to call Visa and let them deal with you if I don't get the info I want. Well she sends me back a USPS number and says use this. I go to USPS and nothing comes up. I reply back yet again saying what do I do with this and just tell me what **** day it shipped on!
Finally she replies back and says I can track it on this link here (still doesn't tell me the ship day). Well OK I click on the link and lo and behind it works this time. And wow look at that, left Texas on the 23rd (some 25 days after I ordered AND WAS BILLED) and oddly enough the same day as my last E-mail correspondance. I see that it "Arrived Abroad" on the 27th meaning I guess it's in Canada somewhere but it ain't here that's for sure!
I sent another E-mail citing that their shipping on the 23rd and skirting the issue for 2 full weeks was less than equitable for me and I wanted contact info for management. I of course haven't recieved a reply to that message yet but basically I decided that if this thing isn't here tomorrow when I get home, ye ol' Visa will be called and that will be it.
Moral of the story, RPM Outlet, if you shop there, tread very carefully, I unfortunately didn't know this until after I ordered it.
So long story aside I am less than optimistic that this thing is showing up tomorrow and I'm just tired of waiting for it to arrive. So I plan to order a C&L and possibly SCT combo (since I keep hearing about all these great online tuners). Either way where can you my faithful online brethren recommend for me to go? Obviously I want to get a good deal and ideally deal with someone who is competent in getting things to Canada (one reason I went with RPM is that they openly shipped USPS which saves me mucho $ in duty) though at this point I'd be happy with just good service.
Recommendations? Am I on the right track with the C&L/SCT? I have an auto and from what I'm reading now it's better for that than the Diablo (also another thing that would have been handy to know back then).
Warning - Rant ahead!
OK so I ordered up a C&L/Predator combo from RPM Outlet wayyyy back on May 29th, a couple days before I pick up my Mustang. I figured I'd have it in time for a car show on the 24th of June, half way through the month though I hadn't seen anything yet and despite the fact it was coming USPS to Canada I figured it should be there.
So I start enquiring about a ship date to their supposed e-mail help desk (can't call anyone, no sir!). A couple days later I'm told that it shipped USPS and I can't track it through the site.
Well geeze, thanks for that, it would appear that the point of the original request "I know it shipped USPS and I cant track it but can you tell me what day it shipped on?" was lost on this guy. So anyways I reply back, clarifying my request (as if I needed to). Nothing. OK, send another more tersely worded message, finally get a young lady who shirts the issue once again. I press harder basically saying I'm going to call Visa and let them deal with you if I don't get the info I want. Well she sends me back a USPS number and says use this. I go to USPS and nothing comes up. I reply back yet again saying what do I do with this and just tell me what **** day it shipped on!
Finally she replies back and says I can track it on this link here (still doesn't tell me the ship day). Well OK I click on the link and lo and behind it works this time. And wow look at that, left Texas on the 23rd (some 25 days after I ordered AND WAS BILLED) and oddly enough the same day as my last E-mail correspondance. I see that it "Arrived Abroad" on the 27th meaning I guess it's in Canada somewhere but it ain't here that's for sure!
I sent another E-mail citing that their shipping on the 23rd and skirting the issue for 2 full weeks was less than equitable for me and I wanted contact info for management. I of course haven't recieved a reply to that message yet but basically I decided that if this thing isn't here tomorrow when I get home, ye ol' Visa will be called and that will be it.
Moral of the story, RPM Outlet, if you shop there, tread very carefully, I unfortunately didn't know this until after I ordered it.
So long story aside I am less than optimistic that this thing is showing up tomorrow and I'm just tired of waiting for it to arrive. So I plan to order a C&L and possibly SCT combo (since I keep hearing about all these great online tuners). Either way where can you my faithful online brethren recommend for me to go? Obviously I want to get a good deal and ideally deal with someone who is competent in getting things to Canada (one reason I went with RPM is that they openly shipped USPS which saves me mucho $ in duty) though at this point I'd be happy with just good service.
Recommendations? Am I on the right track with the C&L/SCT? I have an auto and from what I'm reading now it's better for that than the Diablo (also another thing that would have been handy to know back then).