Brand new 09 Mustang smoking

Discussion in '2005 - 2009 Specific Tech' started by NewStangSmoking, Apr 2, 2009.

  1. The dealer does not want to do anything because the rates they get paid by FoMoCo for warranty work is less than what they normally charge for doing their own service, and FoMoCo does not to do anything because it's going to cost them big $$$.
  2. Time to lawyer up.
  3. +1 ... this is especially true when taking into account such a large warranty item as this ... many shop hours incurred with an engine change ... and since they tie up a technician and shop stall, most dealers are not keen on the idea.
    Regardless of whether they sold you the car or not, its not in their short term interest to do the repair ... I've heard this from a dealer who is a friend of mine in a neighboring town.
  4. Guess what !? There is no money if there is no work.

  5. That is how Ford does it (the run -around). It is useless to call Ford. Trust me. IF the dealer is not on your side, you are screwed.

    Ford will always say "we can not diagnose over the phone, we have to trust our dealers" and the dealer will say "Ford says this is normal, sorry, we cannot fix it, there is a TSB, Ford will not pay for the repair".

    The ONLY way to gain satisfaction is on the DEALER level...and to do that they have to either be afread that they will 1) lose future business from you and all the people you will talk to or 2) be afraid you will lawyer up - in which case it can be cheaper for them to fix it vs. defend themselves.

    I hope the new dealer fixes you up. :nice:
  6. Yep, that's so true.
    However, it's possible that the referenced dealer in this matter currently has a sufficient amount of their own work, which would make doing a large warranty job for less profit economically unfeasible for them.
    On the other hand, other dealers may be short on work, and thus be more willing to take on a big warranty job. IMHO, that's why it's recommended checking with them, instead of wasting time and $ fighting with the dealer who sold the car if they balk.

    "It's not personal, Sonny. It's strictly business"
  7. Yeah - problem is that most shops are idle now with very little work coming through. So, any work is better than no work. The dealership I work for is eager to do any work - customer pay, warranty, aftermarket, etc.

    If the service departments were so swamped that they had to choose which jobs they had time for, your comments might hold water, but times have changed.
  8. By the way, NewStangSmoking posted this same thread over at the Mustang Source, and I am bewildered about how different people over there responded versus here. Just an observation.
  9. Totally agree that times have changed within the past year or so. However, you're generalizing too much when you say that all dealerships have fallen on bad times.
    For example, did you see where Autozone's stock price has recently shot up thru the stratosphere? The reason is because more car owners are currently fixing up their existing cars, instead of buying new ones. And if the do-it-yourselfers are doing that, then so are the people who do not work on their own cars. This means that someone else is doing the fixing for them(READ: dealerships and independent shops).
  10. Not really. The people who can do it themselves are taking measures of preventive maintenance because THEY can do it themselves and not spend the money on labor rates. The people who can't do the work themselves aren't going to take their cars in for this and would rather just fix it when it's broken. After all you're talking about people who aren't mechanically inclined.
  11. I did not say all dealerships. I said most dealerships. Big difference, and I'm certainly not generalizing because it is a fact that Ford's warranty claims have dropped in half in the last two years versus the prior two years (which was also lower than the two year period before that). Proof positive that nationwide, Ford vehicles are more reliable, requiring fewer repairs, which means less money going to dealership service departments! Many dealers are starved for work to do nowadays and would jump on the chance to fix anything under warranty that they believe Ford will pay for. The days of cherry picking "customer pay" jobs over "warranty pay" jobs are over for the vast majority of dealers.
  12. You're still generalizing. It's entirely possible that the referenced dealer in this thread has a sufficiently high non-warranty service workload which precludes them from being on your "most", "many", and "vast majority" list, and thus allows them to refuse to do an engine warranty job.
    Also, Ford dealers are not limited to servicing Ford vehicles only, and the % of this dealer's non-Ford vehicle workload may be abnormally high.
  13. Or. . . the dealership lost their only 14MM wrench and the under pants Gnomes stoled the shop manual and sold it on ebay. Seriously, you both could be right. But as we all know, if a car is under warranty and a part is physically broken it's not required to get warranty approval to fix it (in most cases). In this case, Ford would have to pre-authorize the repair which they won't without the proper documentation even if the car owner screams and yells and calls them names. If the Dealer fixes it without this, they eat the cost of the repair. And no one likes working for free.

  14. :lol:
  15. Ski, if I were the service manager, I would not touch this particular job either. You know why? Because in my opinion, some blue smoke once in awhile is totally normal in the modular engines. I've owned 4 modular Ford V8's now, and all of them have smoked a little once in awhile. I've seen GT500's, Lightnings, Terminators, and even brand new $165,000 Ford GT supercars puff blue smoke with their modular motors. Also, consider that the PCV system on these engines puts oily vapor directly into the intake stream to burn off and you've got a recipe for the occasional puff of blue smoke.
  16. My car blew a big puff a blue smoke today.
  17. My car hasn't puffed any blue smoke since I put an oil seperator inline with the PCV valve.
  18. Even if Ford agreed to pay for the work, I wouldn't tackle the job if I were making sufficient $ from doing my own service work. "It's not personal, Sonny. It's strictly business."
    I gotta agree that these engines occasionally blow out some oily smoke. My 05 S197 GT smokes on start up, but only when the engine ran for less than a minute or so on the previous start. However, I've not had to add any oil between changes in 25K miles.
  19. Yep, many variables have to be considered when making a major business decision. :rlaugh:
  20. My car blows blue once in awhile and I think it is pulling oil from the crankcase vent hose. I have put a in-line separator in but still get some oil up the line if I do not empty it regularly. Strange thing is that the separator will only fill about 1/3 full and then will not come up any higher. I think after it gets that full, somehow oil gets pulled out and the level does not get any higher. Does anyone know if there is a baffle at the location where the hose comes out of the valve cover on the drivers side. Also, I noticed on one web site that they had a separator mounted on the passenger side hose coming off the valve cover? This car really does not have a traditional PVC system.