Yeah I'm starting to feel what you said is more likely. Emailed them about a part that is out of stock yesterday and still haven't heard back. Just called customer service and it said my wait time was 40 mins or they could call me back in 140 mins which would be past the time they close. So frustrating.chris is just "trying" to save some face. nothing will come of his feeble attempt. trust me I know very well how CJ operates. its all about the $$$ with them, they really DO NOT care about the customer at all!!!