Convertible top issue

I’ve searched for this problem but I haven’t seemed to find anyone else with the same problem. My top works fine sometimes. Other times I have to give it a push up while holding the button to put it down or pull it up slightly to get it started closing. Once I get it moving initially it opens/closes fine. I can her the motor running while pushing the button. I’ve checked the hydrolic fluid in the motor and it’s full. Is the motor going bad or is there another issue?
 
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