Hey all,
I took my 02 GT into the dealer today because it has had an axle seal slowly leaking on the driver's side for about a year. My car is a Canadian car and I was living in Canada when I bought it. I also had it registered in Canada for two years before I moved here. Being a Canadian car is has a 5 year 100,000km powertrain warranty on it.
A week before I stopped in to see if they would honor the warranty. The service tech looked it up int he computer and said that it did indeed have the warranty, but he had to talk to his warranty manager. The next day they called back and said they would honor the warranty, so I made an appointment.
Well I take the car in today and about a hour and a half later I get a call from the service tech. "Well, I got the car up on the lift and I see you have some severe modifications done to the suspention so we can't honor the warranty" (exact words).
JUST this weekend I put on some FRPP C springs and bilstein shocks. I also have some MM full length subs.
So I ask him "OK, how do these parts cause the axle seal leak?" He said that the modified suspention puts "too much" stress on the axels and caused the seal to leak. I told him that the seal has been leaking for over a year and I just did the suspention modifications less than a week ago. I then offered to show them the receipts for the parts that I just had installed.
So he called his service manager and they changed their tune. "We can't honor the 5/100,000 warranty because your car isn't registered in Canada anymore". Even though they told me they would in the first place.
So we argue back and forth for a bit and he said he has to call his Regional Service manager who is flying back from Nevada. He's going to call me tomorrow..
Any thoughts? I don't want to have to pay for this myself and I'm not trying to screw anyone here.. I just want fixed what should be fixed under warranty..
Thanks!!
Riley
I took my 02 GT into the dealer today because it has had an axle seal slowly leaking on the driver's side for about a year. My car is a Canadian car and I was living in Canada when I bought it. I also had it registered in Canada for two years before I moved here. Being a Canadian car is has a 5 year 100,000km powertrain warranty on it.
A week before I stopped in to see if they would honor the warranty. The service tech looked it up int he computer and said that it did indeed have the warranty, but he had to talk to his warranty manager. The next day they called back and said they would honor the warranty, so I made an appointment.
Well I take the car in today and about a hour and a half later I get a call from the service tech. "Well, I got the car up on the lift and I see you have some severe modifications done to the suspention so we can't honor the warranty" (exact words).
JUST this weekend I put on some FRPP C springs and bilstein shocks. I also have some MM full length subs.
So I ask him "OK, how do these parts cause the axle seal leak?" He said that the modified suspention puts "too much" stress on the axels and caused the seal to leak. I told him that the seal has been leaking for over a year and I just did the suspention modifications less than a week ago. I then offered to show them the receipts for the parts that I just had installed.
So he called his service manager and they changed their tune. "We can't honor the 5/100,000 warranty because your car isn't registered in Canada anymore". Even though they told me they would in the first place.
So we argue back and forth for a bit and he said he has to call his Regional Service manager who is flying back from Nevada. He's going to call me tomorrow..
Any thoughts? I don't want to have to pay for this myself and I'm not trying to screw anyone here.. I just want fixed what should be fixed under warranty..
Thanks!!
Riley