SORRY FOR THE LONG READ BUT YOU MAY REALLY UNDERSTAND WHO DM REALLY IS. Guys I havent posted here much beacuse I have been sorta busy with my projects, but I have been around for a while. I have been doing this classic mustang thing for the last 5-6 years. Never had a problem with a vendor till now. This is a copy of a post from DFWstangs.net which is a great local (DFW, TX) board and Dallas Mustang happens to be local. Anyways, please read about the place. Many people on DFWstangs have had many problems lately and I would like everyone to beware. At the bottom is the link to a few threads on DFWstangs about the service and lack of respect from Dallas Mustang.
I would like to show how bad of a business Dallas Mustang and Randy the owner are.
My first expirience with Dallas Mustang was through PM's with CarlessChris. Great guy, talked to him about opening a business account with Dallas Mustang and everything was great. He told me just to come up there with an order list and some office paperwork needed to open the account and it would be NO problem. Boy was he wrong. After a couple weeks we (PooterWS6 and I) finally made it out there with close to $6000 or merchandies to purchase and a check with money in the bank ready to pay the fools. I walk in and talk to some guy (forgot who, Chris was busy but he assured his buddy would take care of me). Well, the manager or owner has to approve the business account. Cool, you go talk to him and I will wait here to open the account. The owner Randy, comes out and says "sorry... we cant help you". I was like why the hell not, after Chris assured us it would not be a problem, we drove 1hr out here to open an account and now this idiot wont let me? Oh no... I tried and tried to urge him to let us by asking nicely why he would not let us. After all his piss poor excuses Pooter and I turned away pissed off cause we wated out time and effort on Dallas Mustang. Well, when we started for the door I yelled "Guess you dont want my $6000 TODAY"... boy Randy sure did change his attitude about it all. Amazing how people can be a jerk but when you say money they change their crappy attitude.
Well, after a couple hours and some Sonic, Robert, I think, (great guy with long hair at dallas mustang), they pulled the huge list of $6000 in merchandise except for a few things. THey said they didnt have it but they had close to 85%. I was happy, they said the other parts should be in withing a week or so. Ok...I pay in FULL which came to a total of $5,127.91 (thats with a 20% discount) on February 15, 2005. We were short nearly $1000 in parts which the wheels were a large part of it. After about 1 month and 15 phone calls, we drive to Dallas Mustang to pick up whatever they had available. They had a few things but were still missing $737 worth of parts. We asked when the remainder would come in and they said "give it another week or so". So we did. Well, phone call after phone call, stuff isnt coming in. I called and said, hey, I just want my money back, I will go elsewhere and buy my parts. Well, they refused ensuring that the parts will be here "real soon". I called a month later (mid May) asking where the hell my parts are... Its been MONTHS and last time they refused to give me my money back. Well, that time I asked for another refund. Coincidence (sp?) they dont have someone who can authorize it at the shop. Figures... 3 months of nothing and I still cant get my money back. Keep in mind, that we have a time frame cause these parts are for a business.
Today I go in and try and buy a Lunar Autometer cluster for myself. I have a 2000 GT, why cant I. The tall guy with the deep voice (dunno his name) helped me and I asked for the part. Well, he looks for it and cant find it. Looks again in teh back, cant find it. Goes and gets a drink of water and back to the computer. Cant find it. When he comes back from the back, Randy comes wiht him. Cant find it?? OH no.... Randy had to cry like a girl cause blkbullitt and 1bad2k were with me. See the other thread "F*$K Dallas Mustang" and you can read that story. Well, I never badmouthed the company in that thread, I posted true things about them and Randy didnt like it. I went to buy this part on my business account. Well, Randy wouldnt let me. In fact, he was so pissed off at that thread he was shaking. He thought the DM sells dildo comment was so funny he offered to sell a business account a dildo. I didnt think it was that funny but he sure did. Anyways, he verbally abused us (cursed at us) and refused to sell me a part for a business. Its none of his business who I buy it for or who is with me. I bring cash you give me the product. After Randy stopped acting like a 2 year old and refused to sell my business a part, we were about to leave. But wait...what about my parts you still have? Well, its been 4.5 months where the HELL are my parts. Nothing, those idiots still didnt have my parts. Well, Randy was so pissed off he just refunded my money (FINALLY...been wanting MY money back for 2 months). 30 minutes goes by cause he has NO clue what I have recieved and what I havent. I get my check for $737 and we are finally on our way. He told me IF I edit my post in the other thread I can come back and TALK about buying from him again... Well Randy, here is my goodbye to your and your piss poor company and customer service. The BBB will be recieving a formal complaint against you due to your actions. In 1 day you lost $1000. I have spent $6000 in the last 6 months... We just got a new car we need another close to $6000 in parts but that business will be going elsewhere. When you said you cared about the customers but not me, you lost yourself $12k+ a YEAR. Be proud of ego. Im just a 21 year old kid...and my friends are just 21+ year old kids but at the end of the day, you stay in business cause of us.
Oh Randy..I know you will read this... you should be happy Im an honest guy...I could have truely taken double parts and you wouldnt have ever known. I was honest then and let your staff know I had already recieved the parts...Im honest now when I say you need to learn how to run a business.
Origional Thread
Another
Poll of DFWstangs members opinion
Off SVTPerformance
I would like to show how bad of a business Dallas Mustang and Randy the owner are.
My first expirience with Dallas Mustang was through PM's with CarlessChris. Great guy, talked to him about opening a business account with Dallas Mustang and everything was great. He told me just to come up there with an order list and some office paperwork needed to open the account and it would be NO problem. Boy was he wrong. After a couple weeks we (PooterWS6 and I) finally made it out there with close to $6000 or merchandies to purchase and a check with money in the bank ready to pay the fools. I walk in and talk to some guy (forgot who, Chris was busy but he assured his buddy would take care of me). Well, the manager or owner has to approve the business account. Cool, you go talk to him and I will wait here to open the account. The owner Randy, comes out and says "sorry... we cant help you". I was like why the hell not, after Chris assured us it would not be a problem, we drove 1hr out here to open an account and now this idiot wont let me? Oh no... I tried and tried to urge him to let us by asking nicely why he would not let us. After all his piss poor excuses Pooter and I turned away pissed off cause we wated out time and effort on Dallas Mustang. Well, when we started for the door I yelled "Guess you dont want my $6000 TODAY"... boy Randy sure did change his attitude about it all. Amazing how people can be a jerk but when you say money they change their crappy attitude.
Well, after a couple hours and some Sonic, Robert, I think, (great guy with long hair at dallas mustang), they pulled the huge list of $6000 in merchandise except for a few things. THey said they didnt have it but they had close to 85%. I was happy, they said the other parts should be in withing a week or so. Ok...I pay in FULL which came to a total of $5,127.91 (thats with a 20% discount) on February 15, 2005. We were short nearly $1000 in parts which the wheels were a large part of it. After about 1 month and 15 phone calls, we drive to Dallas Mustang to pick up whatever they had available. They had a few things but were still missing $737 worth of parts. We asked when the remainder would come in and they said "give it another week or so". So we did. Well, phone call after phone call, stuff isnt coming in. I called and said, hey, I just want my money back, I will go elsewhere and buy my parts. Well, they refused ensuring that the parts will be here "real soon". I called a month later (mid May) asking where the hell my parts are... Its been MONTHS and last time they refused to give me my money back. Well, that time I asked for another refund. Coincidence (sp?) they dont have someone who can authorize it at the shop. Figures... 3 months of nothing and I still cant get my money back. Keep in mind, that we have a time frame cause these parts are for a business.
Today I go in and try and buy a Lunar Autometer cluster for myself. I have a 2000 GT, why cant I. The tall guy with the deep voice (dunno his name) helped me and I asked for the part. Well, he looks for it and cant find it. Looks again in teh back, cant find it. Goes and gets a drink of water and back to the computer. Cant find it. When he comes back from the back, Randy comes wiht him. Cant find it?? OH no.... Randy had to cry like a girl cause blkbullitt and 1bad2k were with me. See the other thread "F*$K Dallas Mustang" and you can read that story. Well, I never badmouthed the company in that thread, I posted true things about them and Randy didnt like it. I went to buy this part on my business account. Well, Randy wouldnt let me. In fact, he was so pissed off at that thread he was shaking. He thought the DM sells dildo comment was so funny he offered to sell a business account a dildo. I didnt think it was that funny but he sure did. Anyways, he verbally abused us (cursed at us) and refused to sell me a part for a business. Its none of his business who I buy it for or who is with me. I bring cash you give me the product. After Randy stopped acting like a 2 year old and refused to sell my business a part, we were about to leave. But wait...what about my parts you still have? Well, its been 4.5 months where the HELL are my parts. Nothing, those idiots still didnt have my parts. Well, Randy was so pissed off he just refunded my money (FINALLY...been wanting MY money back for 2 months). 30 minutes goes by cause he has NO clue what I have recieved and what I havent. I get my check for $737 and we are finally on our way. He told me IF I edit my post in the other thread I can come back and TALK about buying from him again... Well Randy, here is my goodbye to your and your piss poor company and customer service. The BBB will be recieving a formal complaint against you due to your actions. In 1 day you lost $1000. I have spent $6000 in the last 6 months... We just got a new car we need another close to $6000 in parts but that business will be going elsewhere. When you said you cared about the customers but not me, you lost yourself $12k+ a YEAR. Be proud of ego. Im just a 21 year old kid...and my friends are just 21+ year old kids but at the end of the day, you stay in business cause of us.
Oh Randy..I know you will read this... you should be happy Im an honest guy...I could have truely taken double parts and you wouldnt have ever known. I was honest then and let your staff know I had already recieved the parts...Im honest now when I say you need to learn how to run a business.
Origional Thread
Another
Poll of DFWstangs members opinion
Off SVTPerformance
) not that that is any excuse. I don't know of any place that hasn't had some problem. Sometimes you feel like your bending over backwards for your customers and you get one that wants you to bend over so much your balls are sitting on top of your head. I'm not saying that went on here, but some of the people that complain the most that you see were often in the wrong as much if not more than the vendor. You know how they say you shouldn't believe everything you read, that includes the internet as well and with todays technology editting photos and videos, pretty soon you won't be able to believe everything you see either, unless its live.
