On3 customer service....wow...they need some help

Mstng93SSP

You have a nice rear end there Dave.
15 Year Member
Nov 29, 1999
2,387
2,719
184
Mililani, Hawaii
I am installing my on3 turbo on my fox. I was having trouble with the pipe that comes off the intercooler and runs up into the passengers fender and connects with the pipe going through the hole and to the throttle body. The tube off the intercooler connects to the mass air meter (I think), and the other end of the mass air meter connects to the pipe that continues up and into the engine compartment where it connects the soft 90 to the throttle body. Is this correct? There is a gap between my pipes which I figure accommodates a mass air meter, but I have a megasquirt which is speed density and don't use a mass air meter. So I called On3 to ask if there were two different length pipes, one for mass air and one for a speed density setup. The call was....ummmmm...interesting. I call and a guy answers phone by saying "hello?" I'm thinking "did I just call my dad by mistake?" I ask, "is this on3?" "He says yeah...On3." So, I ask about the mass air meter being mounted mid stream in the intake tube and if this could be why I have the 4 inch space between the pipes. He immediately tells me I must have messed up the install and probably have the pipes in the wrong place??. He starts telling me very sternly that they DO NOT make a system where the mass air meter is mounted in stream of the intake tubes with soft couplers. He goes on about how they make a flange, make a rectangular cut, yada yada....by this time I'm lost. So I get tired of arguing the point and ask if a 4 inch long soft coupler between the pipes would work. He says yes. I ask if they have one and he says "it shows we have 3, but we have a stack of orders here so they are probably spoken for." I say "can you check? I will buy one if you have one?" He then tells no, he's sure they are spoken for and I can find the same thing on ebay. Wow..........
 
  • Sponsors(?)


Mstng93SSP

You have a nice rear end there Dave.
15 Year Member
Nov 29, 1999
2,387
2,719
184
Mililani, Hawaii
Are these not mass air meters mounted in the intake tubing??

Screenshot_20210407-100414_Google.jpg
Screenshot_20210407-095801_Google.jpg
 

a91what

SendMeUrDataLog
Mod Dude
Apr 6, 2011
10,543
6,692
214
32
Hillsborough county
Remove the mass air meter, jump on ebay or amazon and order a coupler in a long length to bridge the gap.

You must have gotten the guy that needs to be fired
 

90sickfox

Wasn't a pretty sight...and I've got big hands
SN Certified Technician
Mar 2, 2015
5,953
5,033
203
43
On my kit the pipes were too long. Didn't complain because that allowed me to add a bit at the intake coupler that was too short. It was short because of how high my intake is spaced up.

There's really no way to install the cold side pipes the wrong way. It's just a long pipe, u bent pipe, j pipe and the pipe going to the TB.

I called them to order a coated hot side. I think I got one of the owners and he was very nice once I complimented the kit and told him how long its been on the car with no issues. He told me they get swamped with calls.
 
  • Like
Reactions: 1 user

Monkeybutt2000

Advanced Member
Aug 11, 2019
645
426
73
50
Lafayette,IN
I didn't need any special coupler,just my pipes were at an angle to each other. I thought it was going to be an issue,but the included coupler worked fine.
 
  • Like
Reactions: 1 user