TSB free of charge only if car still under factory warranty??

[stang_luva]

Is it true that the dealer can charge you to perform a TSB if the car is out of factory warranty? I thought TSBs were free all the time.....

 

[Wraith413]

They can. I had a car with a TSB and by the time it became an issue and I took it to the dealer, I was told if the dealer fixed it, it would cost me. Some people have said they talked the dealer into not charging them, I don't know for sure. Doesn't hurt to ask though.

 

[SableSal]

a Technical Service Bulletin (TSB) usually has a limitation on warranty repair coverage. The TSB will normally state what the warranty limitations are. Whether or not the dealer would cover the repair depends on a lot of variables; Dealer participation, service history, and product commitment. Usually when a TSB is performed outside of the warranty limitations, is due to a Goodwill gesture approved by the dealer and Ford.

I hope this helped a little. I work for a dealership as a Service Advisor. I would usually recommend that we diagnose the concern first, and not be quick to think a TSB would cure our concern.

 

[Rocket3005]

I used to work for Ford and learned That if you bought the car New and Return to your Selling Dealership, you may be able to get it fix under a Customer Goodwill Program (free)

 

[The Fang]

TSBs are not Recalls!

 

[stang_luva]

Thanx guys - looks like my dealer is gonna hook me up.....

 

[wusthof]

Thanx guys - looks like my dealer is gonna hook me up.....

My Jeep dealership laughed @ me with my TSB woes and the G. cherokee - you are very lucky

 

[stang_luva]

considering I just bought the car from them 1 week ago, I figured they should do the right thing.... thankfully, they agreed...

 

[Wraith413]

Good to hear!!