And maybe get out a bit. The mere fact that you think it's reasonable that people all across a continent the size of North America all speak not only the same language BUT the same dialect is humorous. Yeah, all those things might irritate, but at the end of the day people are calling you to spend money. If you can't figure out that math nobody can help you. Try tech support. Then you get to answer the phone all day just to hear pissed off people making very valid points.