Stripes installed, but .......

[blbrchnk]

I believe the shop did a rather poor job of installing them. I bought the stripes from Baltimore Street Mods and ordered the California Style bumper stripe, stock spoiler stripe, and stock gt hood scoop wraparound stripe. I never took them out of the box as I wasn't sure I could get them back in afterwards. So I just dropped my and the box off at the local repuatable tint/vinyl/customization shop. Well needless to say when I picked it up I wasn't happy. They said the front bumpers stripe didn't fit, fFor some reason I don't have a spoiler stripe, they very poorly cut the hood stripes to "make them fit", there is an overlapping part in the back that is cockeyed, and none of the pieces run to the edges. I'm gonna try to put some pictures below.

The first one is of the trunk stripe and just showing how uneven it is.


The seconds is a shot of the top and how not even it is across, not to mention it doesn't run the full length of the top. It is like this everywhere, none of the stripes run to the edges nor are they straight at the edge.

 

[blbrchnk]

part 2:

The first picture here is obviously is the hood. Notice how the stripe goes from 2 inches to 2.5 in the middle and to 1.75 in the rear.


The last one shows how they had to cut the hood stripe, "because the California Special has a special sized Hood Scoop" BS.


I didn't have a good shot of the part in the back that overlaps and the points stick out a little bit.

Anyone else that ordered ffrom BSM give some input on how their stripes were? What do you guys think? am I being too picky or should I raise hell? Lemme know what you think.

 

[Jenns01TA]

Can't really tell due to the small size of the pics. Do you have an account at one of the web based hosting sites? If you can post the pics in a larger size we can get a better visual of what you are seeing first hand.

I understand your frustration. Nothing is worse than anticipating something to turn out a specific way and the real final product does not meet your expectations.

A couple questions:

Have you addressed these concerns with the installation shop?

If so, what was their response?

"Were you provided a work order that included complaint resolution procedures, including the shop's cap on refund (is it for labor only since these were an aftermarket product)?

I was just reading the installation instructions for the read on Baltimore's website.

"NOTES: 1.The rear deck area is in three places, this was the only way to ensure that the average person could do this job. Place the piece that surrounds the emblem first, allow to dry, then apply the other two, with a slight overlap. No one will see it when you are done, they are carefully cut in places to avoid being in the field of view. 2.Almost none of these pieces in this kit are straight: this was necessary to allow for a pleasing look on the complex surfaces when finished."

Hood should have been wrapped over the edge with no hang off.

The ends are longer than the hood….. leave the ends hanging until dry, then wrap them around to the underside of the hood to complete the installation."

Try in the meantime to get some larger pics. I want to see this. And based on blowing up the images you provided, it looks like whoever installed these did a halfazsed job. Contact the installation shop manager, be polite and explain your issues with the installation. Try to remain respectful and ask how an amicable resolution can be achieved. I am thinking they need to purchase you a new set and install them on their labor dollar CORRECTLY!

 

[LilBluPony]

That is exactly the reason I was told by my installer, not hold off. He said the manufacturer of the stripes had issues with their machines when cutting and apparently they will not line up on the stangs. I wish I would have known sooner, I could have told you. What are you going to do?

 

[blbrchnk]

Can't really tell due to the small size of the pics. Do you have an account at one of the web based hosting sites? If you can post the pics in a larger size we can get a better visual of what you are seeing first hand.

I understand your frustration. Nothing is worse than anticipating something to turn out a specific way and the real final product does not meet your expectations.

A couple questions:

Have you addressed these concerns with the installation shop?

If so, what was their response?

"Were you provided a work order that included complaint resolution procedures, including the shop's cap on refund (is it for labor only since these were an aftermarket product)?

I was just reading the installation instructions for the read on Baltimore's website.

"NOTES: 1.The rear deck area is in three places, this was the only way to ensure that the average person could do this job. Place the piece that surrounds the emblem first, allow to dry, then apply the other two, with a slight overlap. No one will see it when you are done, they are carefully cut in places to avoid being in the field of view. 2.Almost none of these pieces in this kit are straight: this was necessary to allow for a pleasing look on the complex surfaces when finished."

Hood should have been wrapped over the edge with no hang off.

The ends are longer than the hood….. leave the ends hanging until dry, then wrap them around to the underside of the hood to complete the installation."

Try in the meantime to get some larger pics. I want to see this. And based on blowing up the images you provided, it looks like whoever installed these did a halfazsed job. Contact the installation shop manager, be polite and explain your issues with the installation. Try to remain respectful and ask how an amicable resolution can be achieved. I am thinking they need to purchase you a new set and install them on their labor dollar CORRECTLY!

Here is a link to the album. Before I contacted the shop about it, I wanted to know how these things come from the factory as BSM responded to my first e-mail immediately, but has yet to respond to the others. I just had it done Wednesday so I was giving them time with the 3 day weekend to get caught up.

http://picasaweb.google.com/BryanSFord/StripesAdded

The first picture in the album is the best picture I have of the overlapping area. It wasn't a very good picture but if you zoom in under the spoiler you can see where it overlaps and the edges of the overlap stick out a little bit. I just can't imagine precision cut pieces being fit to my hood scoop, being that sloppy on the edges.

I figure I will call them this week and either send pictures or stop by and hopefully catch the owner to show him. One of the biggest questions of mine is: Where the heck are my spoiler and front bumper stripes? They said the front one wasn't big enough...... okay, so where is it? Any normal person would check it before installing to make sure it fits.

Sorry about the ranting.....

 

[Roni]

I wouldn't have accepted that Crap.
the installers should have stopped if it was the stripes fault but it looks like the installers were on glue when they were trimming those pieces.

Rant on! I would.

 

[Jenns01TA]

No problem with the thread at all Bryan. This is a big deal. After looking at the Picasa pics, I have to agree you have every right to be a little panicked. This is not a acceptable installation. No offense intended in the least, but my 9 year old son could have done this.

Patience. This will work out. I believe that it is a 70-30 responsibility. Even if the stripe package was not to par, whomever installed this should have STOPPED as soon as he realized the issue with the product. I am sure after considerable time and effort the final package could have been finessed to acceptable, but it wasn't. See my point? Poop in - poop out. So regardless, the shop should share in a commensurate value of their f-up. The installation technician had an obligation to stop the installation when he realized the product was not going to work for this application.

Let us know what happens. I dislike seeing issues like this come up. Remember: Honey gets you farther than pissing vinegar. You are welcome to drop names if needed. With a audience of 120,000 these manufacturers and installers do not want their name talked about negatively.

As for the missing pieces, unless you performed a shipment check when received, there is no guarantee that that vinyl was in the lot. Lesson learned. Inspect your product before you take it to the shop. I am not saying I do not think it was there. I am saying in the court or law the burden of proof is on you, the consumer. Unfortunate **** man. I feel for ya'.

 

[V. Barbarino]

They should have stopped and called BSM for help.

 

[yzfmik]

I bought mine from BSM and installed them myself. This was the 1st time I ever tackled a job this big, and they came out near perfect. The few flaws are not visible unless your really looking. I'm suprised a professional would have such a problem with them.

 

[ShowYa06]

WHy wouldn't the shop had taken off the scoop? I take all mine off when I stripe the hood. As for the kit, I bet they used the spoiler vinyl elsewhere. I would be asking for compensation here, get a refund and another stripe kit.

 

[blbrchnk]

One more thing before I stop in at the shop. Just to make sure, it appears to me that the ends of all my stripes were cut (very sloppily), but just to make sure are they like that from BSM or are they supposed to be straight at the edges (this would only seem logical)?

 

[yzfmik]

They are all straight edges from BSM. I didn't have to cut anything to make them fit properly. I was extremelly careful when I got them to label them, and make 100% sure I knew where they went on the car. I took most of them out to the car and laid them on the car to make sure I was labeling them right.

 

[Mr_Q]

The shop should have called you when they saw the install was not going to work. At least based on their understanding and then crappy execution of the install.

I would go back and raise hell. They should at least take them off for free.

 

[McQueens Dream]

the only thing i can say to you is, i am sorry they messed up your stripes. however, all the lines should be straight, and there should be no overlapping of any kind, with any stripe kit, not just yours. that is a crappy install job, to say the least. looks like they were in a hurry to go drink a few cold ones...here's one more thing to add to your worries, as if there aren't enough for you, i hope they didn't cut the stripes on your car, if they did, after looking at their install job, i would most certainly be checking for cuts in the paint. if you cut vinyl on the car, it is very easy to cut thru the paint...i hope you can get this straightened out with them, if not, i would certainly seek legal advise as to resolving this issue...good luck!

 

[blbrchnk]

the only thing i can say to you is, i am sorry they messed up your stripes. however, all the lines should be straight, and there should be no overlapping of any kind, with any stripe kit, not just yours. that is a crappy install job, to say the least. looks like they were in a hurry to go drink a few cold ones...here's one more thing to add to your worries, as if there aren't enough for you, i hope they didn't cut the stripes on your car, if they did, after looking at their install job, i would most certainly be checking for cuts in the paint. if you cut vinyl on the car, it is very easy to cut thru the paint...i hope you can get this straightened out with them, if not, i would certainly seek legal advise as to resolving this issue...good luck!

lol, well I think thankfully for me, the lines are so short and poorly cut that they couldn't have possible cut them on the car. (just like they couldn't have done this bad of a job right?)

Funny thing is, I went in at 4PM to pick it up and the owner told me they had been working on it for a while but it still had a ways to go. Weird part is, I didn't see my car any where in sight, and all of their garage doors were wide open. Completely unrelated I know, but I was kicking myself for not writing down my mileage (I was in a hurry because I was late that morning and I forgot). Anyways I didn't get the call that it was "done", and I will use that term loosely, until 6:40 when they closed at 7. So as I was paying for it, they pulled it around and left right behind me and locked the doors since it was about 7 when I paid. I didn't think anything of it because it looked fine from afar and they are the most reputable shop in my area. Of course under closer inspection.......

-EDIT- not to mention I had them take off the stock black GT/CS sidestripe as I didn't like it, and they didn't take the front pieces off that are on the front bumper. They did manage to get the rest of it off. I wish I just would have done it all myself.

 

[McQueens Dream]

lol, well I think thankfully for me, the lines are so short and poorly cut that they couldn't have possible cut them on the car. (just like they couldn't have done this bad of a job right?)

Funny thing is, I went in at 4PM to pick it up and the owner told me they had been working on it for a while but it still had a ways to go. Weird part is, I didn't see my car any where in sight, and all of their garage doors were wide open. Completely unrelated I know, but I was kicking myself for not writing down my mileage (I was in a hurry because I was late that morning and I forgot). Anyways I didn't get the call that it was "done", and I will use that term loosely, until 6:40 when they closed at 7. So as I was paying for it, they pulled it around and left right behind me and locked the doors since it was about 7 when I paid. I didn't think anything of it because it looked fine from afar and they are the most reputable shop in my area. Of course under closer inspection.......

-EDIT- not to mention I had them take off the stock black GT/CS sidestripe as I didn't like it, and they didn't take the front pieces off that are on the front bumper. They did manage to get the rest of it off. I wish I just would have done it all myself.

that seems kind of shady to me, i would certainly do more investigating in that. if you paid with a credit card, you can have the credit card company dispute the charges if you are unhappy with the service and product...

 

[blbrchnk]

that seems kind of shady to me, i would certainly do more investigating in that. if you paid with a credit card, you can have the credit card company dispute the charges if you are unhappy with the service and product...

Unfortuneately I paid with my debit card .

 

[McQueens Dream]

Unfortuneately I paid with my debit card .

if i am not mistaken, you can dispute those charges even on debit card. i would call your bank immediately to find out. they can put a hold on the funds until the issue is taken care of. i would check into it. i would not let that install job ride. i wouldn't even let that ride on my 91 lx beater. somebody would fix it or take them off and refund my money...good luck, let us know what happens...

 

[blbrchnk]

Well I stopped in to talk to the guy who installed the stripes on my car, and I use the term "install" loosely. After addressing several of my issues it gets brought out that he has only installed a handful of full length stripes on cars like this before at which point I wanted to punch him in the face as he spews on with his "opinions". He had no response for me asking about all the cutting everywhere, because it was, and I quote, "my expert opinion that the edges of all the stripes needed to be cut, because if they were tucked down at the edges it may peel up at a later time due to wind." The expert who has done this a handfull of times. Oh and when I brought up the point about having to remove the hood scoop, I was hit with, "I'm not mechanical, how would I have known to do that?" I said, "did you try the instructions?"

Speaking of the instructions, I have been trying since last Thurs. to get the set of instructions that came with it so I can take them in as fighting material, but Rob at BSM has not answered any of my e-mails, and there isn't a phone # on their website for me to call.

Oh, I don't even think I mentioned in any of my posts about how he cut around the windshield wiper fluid nozzles. The installer said the holes were "way too small" to which I replied with: "You have to take the nozzles off". Him - "How was I supposed to know that?"

Obviously the instructions were never even glanced at. Not to mention I never received anything back that wasn't used/not needed i.e. squeegee, instructions, front bumper stripe, spoiler stripe.

Long story short: the owner/manager wasn't in, the installer was a complete retard, and one way or the other these horrid stripes will be coming off for a new set and those will be put on by me, myself, and I.......and maybe my dad.

Once again, sorry for the ranting.

 

[bigcat]

Him - "How was I supposed to know that?"