So I finally bit the bullet and ordered some LTs and matching mid pipe. I've always ordered American Muscle, never had any problems. They seemed great with the discount code which I much appreciate and the techs were always very friendly except I guess when something goes wrong?
I would just like everyones opinion on where I stand in this matter or if I'm correct in wanting a little bit more justifcation.
The PYPES LTS + X pipe kid now includes the 1 o2 extender you need. That worried me so I called pypes and AM to ensure it would be in there.
Well this last Friday the parts came in, no o2, so my install date for the next sat had to be cancelled. That's fine. Called AM immediately on Friday and got I dunno, a tech having a bad day.
He was very patronistic and I asked him if he could have it shipped to me asap. He said I can't guarantee that, blah blah, and I said why not I need it installed my mechanic only has certain available dates. I WAS guaranteed by you and pypes themselves it was IN the KIT!
ANd he just took this, again patronistic tone "Oh what do you want me to do go check EVERY box in the warehouse etc etc." "What do you want from me?"
So this morning I called PYPES and got the same type of guy, sir we can ship ground for you as a courtesy since YOURE SAYING the part isnt in there (like hes doing me a favor) but we cannot guarantee itll be there by this Saturday ( my new install date) then I complain that I was guaranteed by the manufacturer and the reseller it would be in there and this is the customer service I get? I then asked to speak to a manager. He said sir I am the manager and I am going to hang up, you're just repeating yourself do you want the part or not?
Am I wrong in feeling they should as a courtesy ship me the dang part atleast 3 day? I mean he wants ME to pay the extra shipping.
This is taken in direct quotes from the Pypes site "Give us a try…..you will not be disappointed!" I mean I ordered these based of reccomendations I just feel like I'm getting semi shafted and being rude to for a mistake I didn't make. I did my background research as a customer and am just anxious to get the 700 dollar kit I ordered put on. Jeez
I would just like everyones opinion on where I stand in this matter or if I'm correct in wanting a little bit more justifcation.
The PYPES LTS + X pipe kid now includes the 1 o2 extender you need. That worried me so I called pypes and AM to ensure it would be in there.
Well this last Friday the parts came in, no o2, so my install date for the next sat had to be cancelled. That's fine. Called AM immediately on Friday and got I dunno, a tech having a bad day.
He was very patronistic and I asked him if he could have it shipped to me asap. He said I can't guarantee that, blah blah, and I said why not I need it installed my mechanic only has certain available dates. I WAS guaranteed by you and pypes themselves it was IN the KIT!
ANd he just took this, again patronistic tone "Oh what do you want me to do go check EVERY box in the warehouse etc etc." "What do you want from me?"
So this morning I called PYPES and got the same type of guy, sir we can ship ground for you as a courtesy since YOURE SAYING the part isnt in there (like hes doing me a favor) but we cannot guarantee itll be there by this Saturday ( my new install date) then I complain that I was guaranteed by the manufacturer and the reseller it would be in there and this is the customer service I get? I then asked to speak to a manager. He said sir I am the manager and I am going to hang up, you're just repeating yourself do you want the part or not?
Am I wrong in feeling they should as a courtesy ship me the dang part atleast 3 day? I mean he wants ME to pay the extra shipping.
This is taken in direct quotes from the Pypes site "Give us a try…..you will not be disappointed!" I mean I ordered these based of reccomendations I just feel like I'm getting semi shafted and being rude to for a mistake I didn't make. I did my background research as a customer and am just anxious to get the 700 dollar kit I ordered put on. Jeez