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  1. FordCustSrvc

    The Official Ford Customer Service “Out of the Office” Thread

    We will be away from the forum temporarily If you guys need help, please don’t hesitate to reach out to us via Twitter or Facebook. For immediate assistance, please contact your dealer or the Customer Relationship Center at 1-800-392-3673. Thanks for your patience! Have a great weekend...
  2. FordCustSrvc

    The Official Ford Customer Service “Out of the Office” Thread

    I’ll be out of the office tomorrow until next year, guys. I hope everyone stays safe and have an amazing time with their loved ones. Have a happy New Year!! ;):D Deysha
  3. FordCustSrvc

    How A Brand New '15 Ecoboost Turned My Life Upside Down

    Hello Must’15, Let me look into this for you. Please PM me with your VIN, dealer, mileage, full name, and best daytime number. Thank you for the mention, 84Ttop! Deysha
  4. FordCustSrvc

    Squealing Brake Issues!!

    Thank you for the update, Min Kim! You are always welcomed to get a second opinion at any other Ford Dealer. I’ll get back to your PM soon. Deysha
  5. FordCustSrvc

    The Official Ford Customer Service “Out of the Office” Thread

    Woo hoo!! It’s that time of the year again!! Full belly for 3 days in a row time!! I’ll be out enjoying some turkey and family tomorrow, and will be back nice and stuffed Friday morning. :D Have a safe one, guys!!! Deysha
  6. FordCustSrvc

    New Shortblock

    Great! Thank you for the update, justinakajuice! Deysha
  7. FordCustSrvc

    New Shortblock

    I see they transferred you to him yesterday, justinakajuice. Were you able to speak to him? Deysha
  8. FordCustSrvc

    Oscillating Drone Sound In My 2012 Gt, Ford Is Unsure Of Problem

    No problem, Kpm! Any updates? Deysha
  9. FordCustSrvc

    Oscillating Drone Sound In My 2012 Gt, Ford Is Unsure Of Problem

    You will first need to make an appointment and get your vehicle fully diagnosed, Kpm. Be sure to speak with your service manager if needed. He is in the best position to ensure a proper diagnosis, and will be able to provide available options and/or coverage for any work needed. You can...
  10. FordCustSrvc

    New Shortblock

    He has, and he already has a CSM assigned to his case, 85Ttop. Thanks! Definitely stay in contact with your CSM until everything has been addressed, justinakajuice. Deysha
  11. FordCustSrvc

    Issue With Dealer/service Dept In Hou

    I’m happy to get this documented and possible escalated for you. Please, PM me with your VIN, dealer, mileage, full name, best daytime number, and what has transpired since. Thank you for the mention, guys! Deysha
  12. FordCustSrvc

    The Official Ford Customer Service “Out of the Office” Thread

    Hey guys, Stopping by to let you know I’ll be out of the office until Tuesday. Please behave while I’m gone. I’ll have some of my colleagues stop in and help out as well. That means, be gentle to my inbox… more than you have been. LOL! Talk to you soon! Deysha
  13. FordCustSrvc

    Another Blown Motor

    I’m happy to get this escalated for you, 2015 GT Owner. Please PM me with your VIN, dealer, mileage, full name, and best daytime number. Thank you for the mention, 84Ttop. Deysha
  14. FordCustSrvc

    The Official Ford Customer Service “Out of the Office” Thread

    Hey guys, That time of the year is here again. I have labored like a slave with your orders and concerns, and now is time for me to chillax for the next 3 days. Not sure if I’ll be really be able to thanks to my amazing sons, but I’ll try. I hope you do the same. I’ll check back in with you...
  15. FordCustSrvc

    Squealing Brake Issues!!

    Hello Min Kim, Let’s get this escalated for you. Please PM me with your dealer, mileage, full name, and best daytime number. I’ll loop in the customer service manager for your area. Thanks for the tag, 84Ttop! Deysha
  16. FordCustSrvc

    Squealing Brakes

    Hey Stan Garrett, Please PM me with your VIN, dealer, mileage, full name, and best daytime number. I’ll loop in the customer service manager for your area. This is not something I can answer, 84Ttop. I know that most performance brakes can make more noise than others. This may be why some...
  17. FordCustSrvc

    Squealing Brake Issues!!

    Welcome to the forum, Stan Garrett!! What happened during your dealer visit? Deysha
  18. FordCustSrvc

    2016 New Yellow Jacket Interior

    Awwweee!!! :D You're very welcome, 84Ttop!! ;) Deysha
  19. FordCustSrvc

    2016 New Yellow Jacket Interior

    Hey guys, Here are a couple of pictures of a car at the plant. These are not “glamour shots,” but they should give you all an idea. This particular vehicle has Recaro seats, but it is also available with the standard seats. I hope this helps. Deysha
  20. FordCustSrvc

    The Official Ford Customer Service “Out of the Office” Thread

    Hey, awesome people! I am ready to barbeque it up with my family and friends this weekend, and I’m sure you are too! I’ll be out of the office tomorrow for the 4th, and will return on Monday. Hope everyone has a great and safe weekend! :banana: Deysha