Greenway Ford service drove my car over 200 miles!

[Mike97gt]

At this point I don't think your going to be able to do much about it.. just go to a different dealer from now on.. and make it very clear to the next place what happened and you want to b e notified if the car needs to be road tested more than a short distance

1. Ford can't force the dealer to do anything.. Dealers are independent franchises, there is certain things they can and can not do anything about and this is one they can't do anything about..

That handling it internally thing was blowing smoke up your ass.. All they can do is call the SM and say this customer complained about this and the SM will say he is wrong end of phone call.


2. I doubt the news will care, so I would not even bother with that

3. You have no legal case, you can't prove damages, the car operates fine now

4. parking in front of the dealer or making a scene on their property will probably get you arrested


The only option I think you have to is try to contact the dealer owner and don't ask for anything just let him know he lost a customer and tell him what happened..

But I will be honest if you did not buy the car from them and your a warranty only service customer they won't care about loosing you.

 

[Ken04]

I have contacted the better business bureau requesting that I be reimbursed for the miles that where put on my. The same as if renting a car for 2 days and putting 237 miles on it. My next step is contacting ford itself and explain my problem.

the BBB is a joke. They have no power and no authority to do anything. IF the dealership is a member of BBB, ie; they pay the BBB to keep them on their list of 'good businesses', they can request the dealership do something or keep a bad report on file. But if they're not a member, ZIPPO !!!

I'd concentrate on talking to the dealership, you'll get more relief there. Call the owner, call the local TV station. Make some noise, the squeaky wheel gets the grease.

 

[tvalk65]

Greenway Reply

As we all know, there are two sides to every story. I am the Fixed Ops. Manager here at Greenway Ford. It is our goal to ensure that we treat everyone with respect and provide a good service experience. It is not our goal to cause anyone undue grief or misery.

In regard to this post. I have personally investigated the this case. When the vehicle was brought into our shop, the customer signed a write up sheet indicating the odometer reading of 5951. When the technician completed the job, he noted on the technical portion of the repair order that the ending miles was 5951. Since we keep all of our keys in a Key Trac computerized key machine, I ran a report and found that the keys were checked into the system and only checked out for about 1.0 hour for the oil change and tire rotation. The keys were logged back into the machine immediatly following the service and not checked out again until the vehicle was delivered to the customer.

Our security is pretty tight and I can track any car in the shop with video. This vehicle did not leave our property.

The other easy way to confirm is to check the oil change sticker on the windshield. The sticker is based on the odometer and should read 5,000 miles from the odometer reading.

If a mistake was made in documenting the miles in the maint. log, I will be more than happy to correct any mistake. But we cannot be responsible for 200 miles of use that we never enjoyed in this vehicle.

Thomas Valk

 

[stanmckinney]

Good information. My dealer never has me sign anything before service. Probably would be a good idea to protect me and him.

 

[Stryfe8822]

O.k. what time where the keys checked in? And is your video footage recording all night?

 

[lostprophet894]

As we all know, there are two sides to every story. I am the Fixed Ops. Manager here at Greenway Ford. It is our goal to ensure that we treat everyone with respect and provide a good service experience. It is not our goal to cause anyone undue grief or misery.

In regard to this post. I have personally investigated the this case. When the vehicle was brought into our shop, the customer signed a write up sheet indicating the odometer reading of 5951. When the technician completed the job, he noted on the technical portion of the repair order that the ending miles was 5951. Since we keep all of our keys in a Key Trac computerized key machine, I ran a report and found that the keys were checked into the system and only checked out for about 1.0 hour for the oil change and tire rotation. The keys were logged back into the machine immediatly following the service and not checked out again until the vehicle was delivered to the customer.

Our security is pretty tight and I can track any car in the shop with video. This vehicle did not leave our property.

The other easy way to confirm is to check the oil change sticker on the windshield. The sticker is based on the odometer and should read 5,000 miles from the odometer reading.

If a mistake was made in documenting the miles in the maint. log, I will be more than happy to correct any mistake. But we cannot be responsible for 200 miles of use that we never enjoyed in this vehicle.

Thomas Valk

I don't know Tom. Sounds fishy to me. If the customer has documentation with your employee's signature that he brought the car in with 200 fewer miles than when he picked it up, I'd say he has a pretty strong case and you're not telling us everything.

Just my two cents. I hope for the sake of both parties that this gets resolved.

 

[stanmckinney]

Has he ever said what he wants for the 200 miles he claims were driven?
Even at $1 per mile, that's only $200. Seems like a lot of potential cost and grief, for both sides, for little return.

 

[dro]

Or you could service your car yourself or just bring it in with about 30 miles til bingo. if they take it for a joyride you get free gas.

 

[Top Speed]

I just picked up my car from getting it serviced I check the odometer before I leave and it had an additional 200 miles on it! Let me tell you all the whole story...

I dropped the car off yesterday evening at aproximately 6:15p.m. to have the oil changed and the tires rotated. I checked the odometer it read about 5700 miles. I get a call this morning at aproximately 9:00 a.m. saying my car is ready. I don't arrive until 2:30p.m. because I do not have a ride and had to wait to get one. When they bring my car around I immediately check the odometer, it read 5952 miles! I check the service log book that the dealership signed when they serviced the car, it was signed at 5715 miles. Yes an employee at the dealership signed the service log with the mileage 5715. I went in to talk to the manager he than directs me to his manager. I explain what happens to the second manager the first manager comes back with a piece of paper saying when it was serviced it had over 5900 miles on it. I said I checked it last night and right hear I have a signature saying that it was serviced at 5715 miles. Someone put over 200 miles on my car. Both managers say it had over 5900 miles when it was serviced. I see that the conversation is going nowhere so I leave, totally unsatisfied. Is there anything that can be done about this? Or am I just going to have to live with the fact that someone drove my car during the 19 hours that they had it?

Call Ford's Customer Service department and demand that they extend your warranty by 200 miles, or make some sort of amends by providing you a free service on your next visit, or something. Ford needs to know what their dealers are doing. The services done to your car did not require a "road trip" of more than about 1 mile, and only to make sure the tires were balanced correctly.

I can't speak for Ford, but I can't imagine they'd be real happy to hear about this. In today's economy, none of these manufacturers can afford bad press.

I'd certainly raise Hell about it. You have the records. The manager even signed off on them. They have no recourse for an argument.

Also, keep in mind that for all you know (or don't know), this has been reported before and Ford is building a case to shut these guys down. You may be one of many people who have been a "victim" of this.

 

[Top Speed]

At this point I don't think your going to be able to do much about it.. just go to a different dealer from now on.. and make it very clear to the next place what happened and you want to b e notified if the car needs to be road tested more than a short distance

1. Ford can't force the dealer to do anything.. Dealers are independent franchises, there is certain things they can and can not do anything about and this is one they can't do anything about..

That handling it internally thing was blowing smoke up your ass.. All they can do is call the SM and say this customer complained about this and the SM will say he is wrong end of phone call.


2. I doubt the news will care, so I would not even bother with that

3. You have no legal case, you can't prove damages, the car operates fine now

4. parking in front of the dealer or making a scene on their property will probably get you arrested


The only option I think you have to is try to contact the dealer owner and don't ask for anything just let him know he lost a customer and tell him what happened..

But I will be honest if you did not buy the car from them and your a warranty only service customer they won't care about loosing you.

I agree with everything you said except for "#1." While these dealerships may be franchised, they still have to get the cars from somewhere. Ford can simply deny them any vehicles, forcing them out of business or to try to get a contract with another manufacturer.

 

[89StangGT50]

I have a hard time believing techs over the owner of the car who MADE sure he checked his mileage before he left it there.

Why would he go through all of this for no reason, he already knows he's not gaining any monetary value from it.

If your sure about your mileage, dont drop this. You deserve better treatment from a dealer than this, especially paying their jacked up rates.

Simple thing, theyve lost your business and probably many others who have read this and will now question them, that hurts a lot more than .58 a mile.


I love the Ford dealer here, they def. take care of their customers.

to Haldeman Ford in Hamilton, NJ

 

[Top Speed]

Well, there's a reason that dealerships are referred to as "stealerships."

Give a dealership nearly $25,000-$30,000 of your hard-earned money (provided you purchased the car from them), and then this is how they treat you. Gotta love it. Not only do they joyride in your car, but then they denied doing it. In turn, they basically labeled you a liar.

BTW, I'd say that not only do they owe you some type of restitution, but probably close to a full tank of gas, too. I'm sure they weren't kind enough to replenish what they drove out of it.

I think you should send a link to this thread to Ford, and let them know all about Greenway Ford's shady practices.

 

[Mike97gt]

Well, there's a reason that dealerships are referred to as "stealerships."

Give a dealership nearly $25,000-$30,000 of your hard-earned money (provided you purchased the car from them)

Ford does not give the cars to the dealers

by the time they get done with flooring costs and paying the help they are lucky to make a grand in profit on that new car sale..

Most dealers survive on used cars and fixed operations ( service, parts,bodyshop)

 

[Top Speed]

Ford does not give the cars to the dealers

by the time they get done with flooring costs and paying the help they are lucky to make a grand in profit on that new car sale..

Most dealers survive on used cars and fixed operations ( service, parts,bodyshop)

If I were to make a check out for the entire cost of the car, I'd be making it out to the name of the dealership, not FoMoCo. In my mind, that's giving $30,000 to that dealership. What they do with the money afterwards is not any of my concern as long as I'm leaving in my nice, new car.

 

[imfamousjim]

If I were to make a check out for the entire cost of the car, I'd be making it out to the name of the dealership, not FoMoCo. In my mind, that's giving $30,000 to that dealership. What they do with the money afterwards is not any of my concern as long as I'm leaving in my nice, new car.

Not all dealerships are evil you know. You could show a pinch of respect for them, especially now when so many dealership employees are out work and so many more are on the verge of closing

 

[Top Speed]

Not all dealerships are evil you know. You could show a pinch of respect for them, especially now when so many dealership employees are out work and so many more are on the verge of closing

I don't recall ANYWHERE in ANY of my posts claiming that all dealership employees were evil. I really don't know where you're gathering your information from, but you should find another source.

I worked at a dealership. No, they're not all evil; not even close, but nearly the entire Used Car Salesmen were either cheating on their girlfriends/wives, or coke-heads, and that's no BS.

As for the dealership management, they would have eaten their young for a buck.