Baskin, you out there?

[Black Sun 5.0]

Sent a couple of emails about my order status, I haven't heard back. Hope everything's ok.

 

[Juiced88Coupe]

how long have u waited?

 

[Black Sun 5.0]

Just over 3 weeks.

 

[Juiced88Coupe]

Just over 3 weeks.

I would say that you should be getting in here in a week or so. When I ordered mine it took 3-4 weeks. I'm sure he will get back with you as soon as he can...

 

[Black Sun 5.0]

Still waiting and no word. Great customer support over there. At least I'm delayed a week before I need my motor running.

 

[DMAN302]

worth the wait, though it can take a while and he may not reply to email it will arrive and you will love it.

 

[Black Sun 5.0]

I know the product, I've used them before. I'm rebuilding a '90 and damaged the radiator sensor end so I decided to just order a whole new fresh setup. I know it's a good product, but there should at least be a sense of courtesy toward your faithful customers. In my case, this is the third unit I'll be ordering since I began using DCC's, and never really considered other options.

 

[Juiced88Coupe]

I know the product, I've used them before. I'm rebuilding a '90 and damaged the radiator sensor end so I decided to just order a whole new fresh setup. I know it's a good product, but there should at least be a sense of courtesy toward your faithful customers. In my case, this is the third unit I'll be ordering since I began using DCC's, and never really considered other options.

Well good luck. When it shows up, u'll forget about the bad customer service imo....

 

[Black Sun 5.0]

Eh, uh, still no word or product from the guy. This is turning into a problem. Bad customer service is one thing, but this is flat out disrespecting a paying customer. A simple status update would be nice, that's all that was requested.

 

[Juiced88Coupe]

Eh, uh, still no word or product from the guy. This is turning into a problem. Bad customer service is one thing, but this is flat out disrespecting a paying customer. A simple status update would be nice, that's all that was requested.

Sucks to hear that, hopefully you will be getting it soon....

 

[Black Sun 5.0]

Welp, I just sent my final email to Baskin. It's been five weeks, and three emails, nothing. I guess this guy thinks he's the Axl Rose of the automotive world.

 

[1991vert]

if you still don't hear it, your next call should be to the BBB

 

[Black Sun 5.0]

Nah, problem finally resolved. I sent a pointed email, my unit is officially on its way. Perhaps Baskin should indicate on his site that shipping times vary and can be drawn out. I dunno, either way, it's shipped.

 

[Juiced88Coupe]

Nah, problem finally resolved. I sent a pointed email, my unit is officially on its way. Perhaps Baskin should indicate on his site that shipping times vary and can be drawn out. I dunno, either way, it's shipped.

feel any better now?

 

[1991vert]

i would. money out of his pocket and no product weeks later? it's a relieving feeling