FORD service centers are very conservative! They don't want to recomend something and then have a motor with a problem...only by the book. Synthetic oil can be a problem with some motors as the oil is so thin (due to low viscosity and wetting ability) that it can seep into places and result in leaks.
I use synthetic (Mobil I) in all my cars, but it is really is not justified unless you plan on keeping the car for about 150k miles. Synthetics reduce engine wear thus result in extended engine life. Another benefit is increasing the length between oil changes. For me, this is a great time savor. In my Intrepid I change every 12,000 miles. the Mustang and Suburban, I change every 6,000 miles or twice per year (the stang I only put 10,000 per year on it). I drive 5,000 miles a month on the Intrepid, so this is why i go 12,000 miles.