A bit of a rant and need help finding solid C&L/SCT dealer

[cowtown]

There is some solace in that for sure.

Here's the update for the day. Daniel in Exchange hasn't replied back, basically I think he's on the take it or leave it path. I decided to go back and talk with the only person I was ever able to talk with live. He originally had called me after my first report of an improperly shipped item.

So I called him up, quickly refreshed his memory and he was again ready to help. This guy is such a contrary to everyone else I've dealt with there it's a night and day difference. Anyways I clarified what my options were through him. Basically the best option is to allow for a $100 deposit on my Visa, they send me the parts (which is the entire kit minus the Diablo) and then when the wrong parts get back they clear the $100.

Fine, as long as I get what I deserve (he was shocked/appauled that they also missed the Diablo PC kit as well). Before I said let's do this I clarified that one all important thing, am I on the hook for any shipping? Re-iterating the $200 I'd be out if I had to do it the way that the exchange department seemed to want me to do it.

Nope, they will ship out the parts at their expense and in the box will be a pre-paid shipping label and I just swap the bits, put the label on the box and let er fly. Great. I don't know why this had to be such an issue but at least one person there was helpful. We'll see how this all goes. He was only there a half day today so he said his supervisor was going to take care of it and he said he'd call me back tomorrow AM to double check to make sure the ball is rolling and things are GTG.

Let's keep the fingers crossed, I'll update as I get more info.

 

[bigcat]

 

[cowtown]

Well as promised Ed at RPM called me this morning and left a message (I swear he's the only one there who gets "it"). Nice guy really, anyways he said he had it all lined up in addition to the missing PC Kit and just wanted to 100% confirm it was OK to bill that $100 to my Visa for the deposit before going ahead. I call him up, yet let it rip! He said he'd try to get it out UPS but would maybe have to send it USPS if they couldn't get it ther ein time or something. Anyways got the E-mail from UPS the parcel has shipped, I imagine it'll be here late next week, hopefully for when I get back from Vegas.

So let it not be said that there is at least one or two people at RPM that have a clue, otherwise, tread carefully!

 

[jlisle01]

Hope it works out as promised. It's still B.S. with the delay, frustration, ect. but better than nothing. Good luck.

 

[cowtown]

Well been a while since I posted. Here are the quick notes...

- Parts arrived but no return shipping label
- They didn't do the shipment paperwork properly and I had to pay taxes and duty.
- They didn't include a new hose and clamp kit as the street kit uses a differnt one for the MAF than the Racer kit.

I E-mail them right after the parts arrived. They said box up what's there, send it back, my supervisor said we'll pay for the shipping there and back just let me know the totals in an E-mail.

I pack up the box, ship it out and send the e-mail. A couple weeks later I get confirmation that the box arrived. After a couple of follow up E-mails and another 4 or 5 days Edward there finally gets back to me. Apparently the shipping dept. says that I am missing one hose and clamp. Uhh yeah I know I said that. I had to go to a local speed shop to buy the parts as I mentioned to him.

So he says he's trying to work that out. 3 days goes by I follow up again, he says they have a digital photo of it. I say fine I want to see it but it has to have a digital time stamp on it. OK. Another few days goes by, nothing. I keep following up. Yesterday I'm told that the supervisor will be sending out the photo in 15 to an hour. The next day rolls along (today) and by 11am (1pm their time) I still have nothing.

I call, he's not in. Fine, call back later, not in.

I end up calling 3 times today, always getting different people and the run around. Half way through the day my cell phone all of a sudden won't dial just their number (they've call blocked my cell #). My E-mail from the morning which basically said I am fed up and upset at over 3 months of being jerked around for $10 and this needs to be settled today.

I finally send an E-mail about an hour ago.

"Still no reply in any fashion. You know what? I don't bloody care any more.
This ridiculous situation is at it's end.

Tell your supervisor or whomever to just deduct the cost of one hose and clamp
from my order and refund me the balance. I don't want to waste my time fighting
over this with your organisation any more. 3 months of wasted time, energy,
long distance charges, stress, all for what? I know I'm right, I haven't done a
single thing wrong the entire way but it's like pushing a brick wall.

So gather everyone around, let them know you guys won the war against me and
customer service, it was a hell of a battle but I succeed to your organisations
might.

To re-iterate, I give up. Remove the cost of the hose and clamp and refund me
the balance. It's completely asinine that I should have to but it's pretty
apparent that RPM has no interest in taking care of me as a customer
and I have better things to do with my life."

And still no reply. Visa is being called (again, this time they can't rebuff me, I am out $$). I also have the US and Canadian consumer protection pages lined up to file a complaint and the BBB for that county.

So to bring this story to a summarization.

RPM Outlet shipped me the wrong parts, then charged me to replace them under the premise that I would be refunded. Once the parts were returned they made a claim that a part was missing in the returned items and wanted to charge me $ for the missing parts despite it being yet another mess up on their part.

After rebuking that claim and wanting evidence they said they had a digital picture of the package. After 2 weeks the picture hasn't been produced and my calls and E-mails are no longer being replied to. And more over they have blocked my phone # despite the fact that I haven't been abusive or even cursed at anyone (still can't figure that one out).

So all in all they owe me $171US (about $200Cdn) and they are basically holding it hostage for no good reason.

So if you think about RPM outlet, take this whole string of posts in mind before you deal with them.

And yes I know there are people who have had problem free orders with them (there would have to be for them to be in business for a few years). But just consider if you want to have to go through stuff like I have had to if you are one of the unlucky ones like I am.

 

[stanmckinney]

I would have complained to my credit card company. They will make things right.

 

[joes snake]

I originally was going to order from them, but I did a search on RPM and came up with your posts two weeks ago and said "**** them". I was going to order about a thousand dollars worth of stuff, so they are screwing themselves.

 

[cowtown]

Glad to hear that Joes, thanks for your support.

And yeah I called Visa way back when this first started and they said they couldn't help because I have product, even if it was the wrong stuff (at that time). I have since found stuff on Visa Canada's website that states otherwise so that guy was either uninformed or just blowing me off. I'm actually on the phone with them right now to see about getting my money back. I know I can get at least that $100 back. The shipping I may be screwed on but maybe Visa contacting them will wake them up. Still no calls, emails or anything from them. No credit on my Visa and my cell is still blocked.

 

[cowtown]

Just got off the phone with Visa. They're putting the dispute in for $116cdn which is the deposit cost for returning the parts. It's about all they can dispute so I have to figure out how to go after RPM for that shipping refund.

 

[joes snake]

Cowtown,
Let us know how it turns out. There prices are excellent, but I would pay a little more for quality service and support. I found out about DeMolets' Tunable Induction through the forums and that was an excellent company to deal with; plenty of good ones out there!

 

[cowtown]

Well from everything I can see right now I'll likely get my deposit back, the shipping is likely gone, but their arrogance will cost them much more than $70. Unfortunately it's $70 gone but it could have been worse and maybe I can save some other people on here the same trouble.

 

[rmays06]

SOrry to hear it was such a mess. Did you get it installed? what are your future plans?

 

[Vandil]

I had to charge back my CC because of similar issues. Seemed like they "promise" to send shipping labels only to get you to sit around on the box for an extra week or two.

I've also delt with Ed, nice enough guy but has his head crammed up his rear end along with the entire rest of that company.

I thankfully didn't open my box, and after waiting for two weeks on Ed's return shipping labels. I called UPS and refused delivery, made them pick it up and send it back to RPM. Then I filed a CC dispute and got my entire order refunded even though I was only asking for a few hundred out of the 1K+ order. Finally 4 months later after my CC charged back the entire order amount RPM refunds me for the original amount I asked to be refunded. So I ended up with about 700 in free parts and a several hundred dollar refund from RPMoutlet. Free parts and free money! I mean what's better than that! Oh I know. Not having to deal with a pack of retarded monkies in the first place.

After being dicked over for 3 months, heck if I was going to alert them to there error.