As stated in a previous thread, I had to replace my rear end. I was getting super slammed at work and I thought that I would save some time and take my rear end and all of my parts to a local performance shop to have my ring, pinion, and new differential set up to save me some time. I dropped it off and was told that I would have it back next day.
Sweet! I thought to myself, back on the road in no time. 2 weeks later my car is still on my lift at the shop. Every time I would call and ask about the progress, it was; well, you need this, you need that, or, they even had the balls to tell me that a bigger more profitable job came in and that mine was being put on the back burner. They even went as far as to tell me that my simple ring and pinion job was being such a pain in the ass that it was cutting into their beer drinking time after work.
I went out of my way to get these guys everything that they needed like 5 minutes ago, every time they said they would cal me back they never did, the owner of the company told me yesterday one the phone; "You own your won shop, you know how it is, if you have a problem with it then, come pick your stuff up and do it yourself." I was blown away. I have fired people for talking to customers like that!
I asked for all my old parts back and they scrapped them all. I had to get new ABS exciter rings (from FORD) pressed onto my new axles and they broke one and told me "Uhhh, sorry bro, but we think that's the wrong one."
Now, obviously, I am definitely not going back there ever again. Especially as another small business owner, I was actually hurt at the way I was treated more so at the time frame of the job. This company will remain nameless because I don't want to be that guy that pisses everyone off around my area.
Now, on the other hand, I had to get new axles and found some at Brothers Performance in Deland, FL. I drove the hour to get there and when I did, everyone was super nice, helpful and outgoing. Their showroom was clean and organized. Now, there was some confusion over the ABS rings for the axles that I bought so, Ben at the front desk out of no where asked how much I payed for them at Ford. So, I told him and, immediately without hesitation, he offered me a store credit for the full amount of what I payed for the ABS rings and, I didn't even buy them there! He said because their website had a typo and I may have had the wrong part causing it to break. He even called Superior Axles and got the info I needed and called me back within minutes.
Lastly, I called around to a couple other shops in Orlando and came across Horsepower sales in downtown Orlando. These guys called me like 5 times through out the day (before I found the axles at Brothers) trying to find me new axles, used axles, anything to help get me back on the road. The owner called me, invited me to the shop to show me around and even told me that he would be there late to do a few dyno runs and to bring my axles and new rings by and he'd press em on for me.
So, overall my day started out pretty crappy but, turned out ok. I found 2 new places that I can use through my business and hopefully, I will be back on the road today.
Sorry for the long post but, I needed to rant. Hopefully someone else in the Central Florida area will read this and save themselves the headache that I went through with that shop. I just can't believe that people can have a successful business running it that way.
Sweet! I thought to myself, back on the road in no time. 2 weeks later my car is still on my lift at the shop. Every time I would call and ask about the progress, it was; well, you need this, you need that, or, they even had the balls to tell me that a bigger more profitable job came in and that mine was being put on the back burner. They even went as far as to tell me that my simple ring and pinion job was being such a pain in the ass that it was cutting into their beer drinking time after work.
I went out of my way to get these guys everything that they needed like 5 minutes ago, every time they said they would cal me back they never did, the owner of the company told me yesterday one the phone; "You own your won shop, you know how it is, if you have a problem with it then, come pick your stuff up and do it yourself." I was blown away. I have fired people for talking to customers like that!
I asked for all my old parts back and they scrapped them all. I had to get new ABS exciter rings (from FORD) pressed onto my new axles and they broke one and told me "Uhhh, sorry bro, but we think that's the wrong one."
Now, obviously, I am definitely not going back there ever again. Especially as another small business owner, I was actually hurt at the way I was treated more so at the time frame of the job. This company will remain nameless because I don't want to be that guy that pisses everyone off around my area.
Now, on the other hand, I had to get new axles and found some at Brothers Performance in Deland, FL. I drove the hour to get there and when I did, everyone was super nice, helpful and outgoing. Their showroom was clean and organized. Now, there was some confusion over the ABS rings for the axles that I bought so, Ben at the front desk out of no where asked how much I payed for them at Ford. So, I told him and, immediately without hesitation, he offered me a store credit for the full amount of what I payed for the ABS rings and, I didn't even buy them there! He said because their website had a typo and I may have had the wrong part causing it to break. He even called Superior Axles and got the info I needed and called me back within minutes.
Lastly, I called around to a couple other shops in Orlando and came across Horsepower sales in downtown Orlando. These guys called me like 5 times through out the day (before I found the axles at Brothers) trying to find me new axles, used axles, anything to help get me back on the road. The owner called me, invited me to the shop to show me around and even told me that he would be there late to do a few dyno runs and to bring my axles and new rings by and he'd press em on for me.
So, overall my day started out pretty crappy but, turned out ok. I found 2 new places that I can use through my business and hopefully, I will be back on the road today.
Sorry for the long post but, I needed to rant. Hopefully someone else in the Central Florida area will read this and save themselves the headache that I went through with that shop. I just can't believe that people can have a successful business running it that way.
Nice work on diverting potential customers haha
and me not having to mention the place specifically. I hope I have been able to prevent one of your guys getting burned like me.
