The last time I ordered there is now officially the last time. I will admit that I have only spent $1500 at Jegs compared to $8000 at Summit these past 3 years. The main reason is because Summit will ship overseas to me using USPS, which is cheap, while Jegs will not use USPS, thereby adding a considerable amount to each order. On those times where the wife travels back to Portland for business, I have stuff sent to her hotel and she mules everything back to me. Well, I just installed a new RPM Air Gap and it is very tall. My current air filter and base do not clear the hood. I borrowed a K&N 1 1/4 inch drop air filter and found it fits perfectly. I tried to order just the drop base from Summit but they are out of stock. I tried jegs. They gave me so much crap about sending $40 worth of parts to my wife in Portland I could not believe it. I explained that this has never been an issue before and that I have a history with Jegs blah blah blah. They wouldn't do it. So I called Summit back and placed an order for the whole kit and kaboodle - the XStream assembly for $131. Why not? I figure I will just sell the old one. And Summit had my wife's hotel info already on file and asked if this was where I wanted the shipment to go. Way to go Jegs. I spend no less than $2k on parts each year and you ain't getting any more of that. The same is true for specialized mustang vendors. I purchased a TCP R&P plus another $1k in parts from one mustang vendor last year and the lady who took my order gave me the third degree about sending the parts to an address other than my billing address. I explained that my car was being built by a shop and I wanted the parts to go directly there. Nope, she wouldn't have it. In order for her to sell to me, I had to add the builder as one of my billing addresses with my credit card for her to do it. Yesterday, I just ordered a complete Mach 1 interior kit from LMM for $974. No problem with shipping the kit where I want it to go. I could have gone back to my credit card and added this new address as an alternate billing address for the old vendor but I did not feel like it. Rather than give the money to the old vendor, whose owner may or may not post on this site from time to time, I figured screw it. It was much easier to purchase from a willing seller than from somebody who makes me jump through hoops to give them money. there. done ranting. thanks for listening.
On the other hand, It may be nice to know that someone can't get ahold of your credit card and send a new motor to themselves at the bus station.
These businesses all have caller id and it even works in international numbers. Summit knows who I am when I dial from my dutch mobile phone. Jegs should know who I am. I recited my order history, called from my mobile phone, etc. A stupid little order like this should not be such a big deal.
Since when is Summit more expensive than Jegs? Other way around, I thought. I dont even consider Jegs when I'm looking for new parts. I'll put up with backorders from Summit(although I hate it when they dont list a part as "out of stock" until after I order). I also like that their Reno warehouse is so close so shipments take a week or less(usually around 5 days from order to delivery).
You are prolly right but my wife's trip was a last minute thing. She got in today and leaves to come back Friday morning. I needed it there by Thursday so ordering off eBay ran the risk of not getting there in time.
I've been in e-commerce for way too many years, and I can tell you - you can't even imagine the amount of fraud out there, and I don't blame *anybody* for refusing to ship you *anything* if it doesn't match a billing address on your credit card. I wouldn't. In fact, when I sell on ebay, I refuse to ship to anything but someone's verified Paypal address. It doesn't take you long to add another billing address, but every fraudulent charge-back - the vendor gets stuck with the bill! That raises the prices for ALL of us. Try to see it from their perspective.
I had three previous transactions with Jegs over 18 months for about $500 each. What did they think, that I was slowly building their trust over a 2 year period so I could take them to the cleaners on a $28 order? I deal with relationships. LMM did not blink an eye when I said to ship a $1000 order to a different address and neither does Summit. Why? Because I have been dealing with them for the past 3 years. The same was true with Jegs. For as little time as it takes to add anothe billing address it is that much easier to just order from somebody else. I understand the concern for a new customer but I do not understand the situation where you have a repeat customer with a 3 year history of sizeable orders and the current order is de minimis. If you would not fill an order under my circumstances than you are most likely losing business from repeat customers who spend lots of money. I thought those were the customers business want the most. I guess I was wrong.
I have a credit card processing account and can say when a seller sends a item to a non billing address they run the risk on eating the whole order if a chargeback happens. Blame consumers not merchants. Example: Want to sell me $5000 worth of stuff and take the risk that you will eat all 5k if I do a chargeback?
Anyone who accepts credit cards risks a chargeback on any transaction. Shipping to a non-billing address might only marginally increase that risk but the vendor can protect against it by getting written instructions from the buyer to ship to a particular address and shipping with delivery against signature. Shipping to addresses other than the billing address is how a huge percentage of internet business is done. Here is an example: sending flowers at mothers day. How many times has somebody successfully charged back an order to FTD.com because the flowers went to his mother's house and not his billing address? The same is true with any business in the gift industry (ashford, toywiz.com, etc) sending a wedding gift purchased form Macys.com wedding registry directly to the bride and groom. Happens thousands of times a day. So yes, I would ship $5k to you if I either had done business with you before or had written instructions as part of your order where to to send the goods and your card did not have a problem with that. My card issuer does not decline any of my transactions because I ship to one address or another.
I dont know about other vendors and how they do their credit card processing, but I have to assume that when you pay by Credit Card online, it checks your Billing Address to your Address that is on that card. If they don't match, then the transaction fails. There are numerous things that can catch it. As for shipping to a different address, that shouldn't be a problem at all. At PPP, we ship anywhere you want it. As long as your CC info checks out that is.
Go Summit! When I ordered my Air-Gap manifold and som other misc. parts, Summit used 3 days to get it to my door in Norway. Amazing! :Teh-Win:
We're protecting you from someone using your credit card and shipping it somewhere else while protecting ourselves from ever so popular fraud. Also, you are welcome to ship to another address but it requires a signature request sheet. I guess some businesses are just more responsible with other people's money!
Prepahs yuo ocudl odrer ti fmor sumtgnsa upsl. Nto seru> Sorry, couldn't resist. It just hit me as too funny at the moment.
