i deal with them and only them before going to anyone else. they always treat me right and help me out the best they can. i would definately call them to see whats up but like someone mentioned earlier they wont send u the tracking number until it is actually being shipped. one thing they have always been bad about is the backorder parts, they always manage to not let u know. and the site has been down as of lately because they are redoing it. they get so much traffic now they had to upgrade the site, to better serve everyone, or at least thats what i was told.