flstang65
10 Year Member
I was a service manager, tech and service writer a local chain mechanic shop and at a dealer. I would see several times where the 3rd party warranty would fall through on their claims or have the customer "bargain" with them on splitting the bill, even though the customer had written proof that the company would pay upfront and out right rather than the customer pay and be reimbursed. Sometimes things were resolved there in the shop, sometimes the customer car would sit there for a week or more while we waited on the warranty company to pay up.