when i got to hertz at logan airport in boston this morning (5am) i was told that since i didnt fly in I couldnt rent the car. i've had the car reserved for over a week now...and was NEVER told that i needed to fly in --- or have a flight itinerary---in order to get the car. when i made the reservation, the hertz rep asked me if i was flying in..i said no, i lived in boston (i'm a gold club member too..so they have my address and know that i live all of 15 mins from the logan airport hertz)...anyway, i told the rep that i wasnt flying in and she never said that i would have any problems...so this morning while i was at the boston hertz i called the hertz 800# and was told that the "no walk in policy" for the gt-h was enacted THE SAME DAY I MADE THE RESERVATION...and i never received a phone call to tell me this....so after waiting there until 6:30 for the manager to get there, having him tell me that i couldn't get the car....i'm home now...no gt-h. btw, they had at least 3 there that i saw, and the kid behind the counter said they had 5....
so why....can anyone tell me....can someone who flies in from wherever, has no idea what the gt-h even is....why can they rent the car?? but i, just because i didnt fly to the rental agency...i can't rent the car even though the car actually means something to me....
i know that to hertz they are just cars...and to the people behind the counter they aren't even that....but c'mon, that is the dumbest rule i have ever heard. i wonder if carroll shelby knows that his loyal fans are being kept from enjoying his cars.
sorry for the long post...i'm just pissed.
so why....can anyone tell me....can someone who flies in from wherever, has no idea what the gt-h even is....why can they rent the car?? but i, just because i didnt fly to the rental agency...i can't rent the car even though the car actually means something to me....
i know that to hertz they are just cars...and to the people behind the counter they aren't even that....but c'mon, that is the dumbest rule i have ever heard. i wonder if carroll shelby knows that his loyal fans are being kept from enjoying his cars.
sorry for the long post...i'm just pissed.